Jasmine Mangat

Samantha D'Alonzo, Rachel Chen, Weidong Zhang et al.

Intellectual humility (IH)-a recognition of one's own intellectual limitations-can reduce polarization and foster more understanding across lines of difference. Yet little work explores how IH can be systematically defined, measured, evaluated, and enhanced in spaces that often lack it the most: online political discussions. In this paper, we seek to bridge these gaps by exploring two questions: 1) how might preexisting levels of IH influence future expressions of IH during online political discourse? and 2) can online interventions enhance IH across different political topics and conversational environments? To pursue these questions, we define a codebook characterizing different dimensions of IH and intellectual arrogance (IA) and have researchers use it to annotate several hundred Reddit posts, which we then use to develop and validate a classifier to support IH analysis at scale. These tools subsequently enable two key contributions: i) an observational data analysis of how IH varies across different political discussions on Reddit, which reveals that more/less IH environments tend to contain future posts of a similar nature, and ii) a randomized control trial evaluating strategies for nudging discussion participants to demonstrate more IH in their posts, which reveals the possibility of enhancing IH in online discussions across a range of contentious topics. Our findings highlight the possibility of measuring and increasing IH online without necessarily reducing engagement.

Cassandra Overney, Hang Jiang, Urooj Haider et al.

Community engagement processes in representative political contexts, like school districts, generate massive volumes of feedback that overwhelm traditional synthesis methods, creating barriers to shared understanding not only between civic leaders and constituents but also among community members. To address these barriers, we developed StoryBuilder, a human-AI collaborative pipeline that transforms community input into accessible first-person narratives. Using 2,480 community responses from an ongoing school rezoning process, we generated 124 composite stories and deployed them through a mobile-friendly StorySharer interface. Our mixed-methods evaluation combined a four-month field deployment, user studies with 21 community members, and a controlled experiment examining how narrative composition affects participant reactions. Field results demonstrate that narratives helped community members relate across diverse perspectives. In the experiment, experience-grounded narratives generated greater respect and trust than opinion-heavy narratives. We contribute a human-AI narrative synthesis system and insights on its varied acceptance and effectiveness in a real-world civic context.