Jocelyn Shen

Jocelyn Shen, Yubin Kim, Mohit Hulse et al. · mit

Modeling empathy is a complex endeavor that is rooted in interpersonal and experiential dimensions of human interaction, and remains an open problem within AI. Existing empathy datasets fall short in capturing the richness of empathy responses, often being confined to in-lab or acted scenarios, lacking longitudinal data, and missing self-reported labels. We introduce a new multimodal dataset for empathy during personal experience sharing: the EmpathicStories++ dataset (https://mitmedialab.github.io/empathic-stories-multimodal/) containing 53 hours of video, audio, and text data of 41 participants sharing vulnerable experiences and reading empathically resonant stories with an AI agent. EmpathicStories++ is the first longitudinal dataset on empathy, collected over a month-long deployment of social robots in participants' homes, as participants engage in natural, empathic storytelling interactions with AI agents. We then introduce a novel task of predicting individuals' empathy toward others' stories based on their personal experiences, evaluated in two contexts: participants' own personal shared story context and their reflections on stories they read. We benchmark this task using state-of-the-art models to pave the way for future improvements in contextualized and longitudinal empathy modeling. Our work provides a valuable resource for further research in developing empathetic AI systems and understanding the intricacies of human empathy within genuine, real-world settings.

Wazeer Zulfikar, Treyden Chiaravalloti, Jocelyn Shen et al.

People inherently use experiences of their past while imagining their future, a capability that plays a crucial role in mental health. Resonance is an AI-powered journaling tool designed to augment this ability by offering AI-generated, action-oriented suggestions for future activities based on the user's own past memories. Suggestions are offered when a new memory is logged and are followed by a prompt for the user to imagine carrying out the suggestion. In a two-week randomized controlled study (N=55), we found that using Resonance significantly improved mental health outcomes, reducing the users' PHQ8 scores, a measure of current depression, and increasing their daily positive affect, particularly when they would likely act on the suggestion. Notably, the effectiveness of the suggestions was higher when they were personal, novel, and referenced the user's logged memories. Finally, through open-ended feedback, we discuss the factors that encouraged or hindered the use of the tool.

Jocelyn Shen, Maarten Sap, Pedro Colon-Hernandez et al.

The most meaningful connections between people are often fostered through expression of shared vulnerability and emotional experiences in personal narratives. We introduce a new task of identifying similarity in personal stories based on empathic resonance, i.e., the extent to which two people empathize with each others' experiences, as opposed to raw semantic or lexical similarity, as has predominantly been studied in NLP. Using insights from social psychology, we craft a framework that operationalizes empathic similarity in terms of three key features of stories: main events, emotional trajectories, and overall morals or takeaways. We create EmpathicStories, a dataset of 1,500 personal stories annotated with our empathic similarity features, and 2,000 pairs of stories annotated with empathic similarity scores. Using our dataset, we fine-tune a model to compute empathic similarity of story pairs, and show that this outperforms semantic similarity models on automated correlation and retrieval metrics. Through a user study with 150 participants, we also assess the effect our model has on retrieving stories that users empathize with, compared to naive semantic similarity-based retrieval, and find that participants empathized significantly more with stories retrieved by our model. Our work has strong implications for the use of empathy-aware models to foster human connection and empathy between people.