Jooyoung Lee

Amazon AGI, Aaron Langford, Aayush Shah et al. · amazon-science

We present Amazon Nova, a new generation of state-of-the-art foundation models that deliver frontier intelligence and industry-leading price performance. Amazon Nova Pro is a highly-capable multimodal model with the best combination of accuracy, speed, and cost for a wide range of tasks. Amazon Nova Lite is a low-cost multimodal model that is lightning fast for processing images, video, documents and text. Amazon Nova Micro is a text-only model that delivers our lowest-latency responses at very low cost. Amazon Nova Canvas is an image generation model that creates professional grade images with rich customization controls. Amazon Nova Reel is a video generation model offering high-quality outputs, customization, and motion control. Our models were built responsibly and with a commitment to customer trust, security, and reliability. We report benchmarking results for core capabilities, agentic performance, long context, functional adaptation, runtime performance, and human evaluation.

Jooyoung Lee, Seyoon Jeong, Munchurl Kim

Recently, many neural network-based image compression methods have shown promising results superior to the existing tool-based conventional codecs. However, most of them are often trained as separate models for different target bit rates, thus increasing the model complexity. Therefore, several studies have been conducted for learned compression that supports variable rates with single models, but they require additional network modules, layers, or inputs that often lead to complexity overhead, or do not provide sufficient coding efficiency. In this paper, we firstly propose a selective compression method that partially encodes the latent representations in a fully generalized manner for deep learning-based variable-rate image compression. The proposed method adaptively determines essential representation elements for compression of different target quality levels. For this, we first generate a 3D importance map as the nature of input content to represent the underlying importance of the representation elements. The 3D importance map is then adjusted for different target quality levels using importance adjustment curves. The adjusted 3D importance map is finally converted into a 3D binary mask to determine the essential representation elements for compression. The proposed method can be easily integrated with the existing compression models with a negligible amount of overhead increase. Our method can also enable continuously variable-rate compression via simple interpolation of the importance adjustment curves among different quality levels. The extensive experimental results show that the proposed method can achieve comparable compression efficiency as those of the separately trained reference compression models and can reduce decoding time owing to the selective compression. The sample codes are publicly available at https://github.com/JooyoungLeeETRI/SCR.

Jooyoung Lee, Thai Le, Jinghui Chen et al.

Past literature has illustrated that language models (LMs) often memorize parts of training instances and reproduce them in natural language generation (NLG) processes. However, it is unclear to what extent LMs "reuse" a training corpus. For instance, models can generate paraphrased sentences that are contextually similar to training samples. In this work, therefore, we study three types of plagiarism (i.e., verbatim, paraphrase, and idea) among GPT-2 generated texts, in comparison to its training data, and further analyze the plagiarism patterns of fine-tuned LMs with domain-specific corpora which are extensively used in practice. Our results suggest that (1) three types of plagiarism widely exist in LMs beyond memorization, (2) both size and decoding methods of LMs are strongly associated with the degrees of plagiarism they exhibit, and (3) fine-tuned LMs' plagiarism patterns vary based on their corpus similarity and homogeneity. Given that a majority of LMs' training data is scraped from the Web without informing content owners, their reiteration of words, phrases, and even core ideas from training sets into generated texts has ethical implications. Their patterns are likely to exacerbate as both the size of LMs and their training data increase, raising concerns about indiscriminately pursuing larger models with larger training corpora. Plagiarized content can also contain individuals' personal and sensitive information. These findings overall cast doubt on the practicality of current LMs in mission-critical writing tasks and urge more discussions around the observed phenomena. Data and source code are available at https://github.com/Brit7777/LM-plagiarism.

Adaku Uchendu, Jooyoung Lee, Hua Shen et al.

Advances in Large Language Models (e.g., GPT-4, LLaMA) have improved the generation of coherent sentences resembling human writing on a large scale, resulting in the creation of so-called deepfake texts. However, this progress poses security and privacy concerns, necessitating effective solutions for distinguishing deepfake texts from human-written ones. Although prior works studied humans' ability to detect deepfake texts, none has examined whether "collaboration" among humans improves the detection of deepfake texts. In this study, to address this gap of understanding on deepfake texts, we conducted experiments with two groups: (1) nonexpert individuals from the AMT platform and (2) writing experts from the Upwork platform. The results demonstrate that collaboration among humans can potentially improve the detection of deepfake texts for both groups, increasing detection accuracies by 6.36% for non-experts and 12.76% for experts, respectively, compared to individuals' detection accuracies. We further analyze the explanations that humans used for detecting a piece of text as deepfake text, and find that the strongest indicator of deepfake texts is their lack of coherence and consistency. Our study provides useful insights for future tools and framework designs to facilitate the collaborative human detection of deepfake texts. The experiment datasets and AMT implementations are available at: https://github.com/huashen218/llm-deepfake-human-study.git

JooYoung Lee, Lin Tian, Angela Brillantes et al.

As large language models (LLMs) become default tools for online information verification, an implicit assumption follows them: that scale and general capability are sufficient for nuanced classification of misinformation discourse. We test this assumption directly on 900 Reddit comments spanning three PolitiFact-verified misinformation claims (environment, health, immigration), labelled as belief (propagates the claim), fact-check (corrects it), or other. We compare nine models across three paradigms -- BART-MNLI, three Llama variants, three commercial frontier LLMs (Claude Haiku 4.5, Gemini Flash Lite 2.5, Claude Sonnet 4.6), and fine-tuned DistilBERT and RoBERTa -- under universal and topic-specific label schemas. The assumption does not hold. Fine-tuned RoBERTa reaches 0.62 macro-$F_1$ against a best zero-shot result of 0.50 (Claude Haiku 4.5), at a fraction of the per-query cost; the supervised advantage is concentrated on the belief class, the implicit, affective category every zero-shot model under-detects. Scaling does not help: Llama-3-8B matches Llama-3-70B, and Claude Sonnet 4.6 underperforms the smaller Haiku under generic labels, collapsing belief detection to 0.17 and refusing outright on a subset of comments flagged as sensitive. This is a safety-alignment artefact, not a capacity limit. Label schema and topic jointly shape zero-shot performance, with the same model varying by more than 0.13 macro-$F_1$ across topics under matched labels. In a verification context, where missing belief is the costlier error, task-specific fine-tuning remains the more reliable choice despite the proliferation of large generative models.

Jason Lucas, Adaku Uchendu, Michiharu Yamashita et al.

Recent ubiquity and disruptive impacts of large language models (LLMs) have raised concerns about their potential to be misused (.i.e, generating large-scale harmful and misleading content). To combat this emerging risk of LLMs, we propose a novel "Fighting Fire with Fire" (F3) strategy that harnesses modern LLMs' generative and emergent reasoning capabilities to counter human-written and LLM-generated disinformation. First, we leverage GPT-3.5-turbo to synthesize authentic and deceptive LLM-generated content through paraphrase-based and perturbation-based prefix-style prompts, respectively. Second, we apply zero-shot in-context semantic reasoning techniques with cloze-style prompts to discern genuine from deceptive posts and news articles. In our extensive experiments, we observe GPT-3.5-turbo's zero-shot superiority for both in-distribution and out-of-distribution datasets, where GPT-3.5-turbo consistently achieved accuracy at 68-72%, unlike the decline observed in previous customized and fine-tuned disinformation detectors. Our codebase and dataset are available at https://github.com/mickeymst/F3.

Eun Jung Yeo, Hyungshin Ryu, Jooyoung Lee et al. · cmu

This paper presents a large-scale analysis of L2 Korean pronunciation error patterns from five different language backgrounds, Chinese, Vietnamese, Japanese, Thai, and English, by using automatic phonetic transcription. For the analysis, confusion matrices are generated for each L1, by aligning canonical phone sequences and automatically transcribed phone sequences obtained from fine-tuned Wav2Vec2 XLS-R phone recognizer. Each value in the confusion matrices is compared to capture frequent common error patterns and to specify patterns unique to a certain language background. Using the Foreign Speakers' Voice Data of Korean for Artificial Intelligence Learning dataset, common error pattern types are found to be (1) substitutions of aspirated or tense consonants with plain consonants, (2) deletions of syllable-final consonants, and (3) substitutions of diphthongs with monophthongs. On the other hand, thirty-nine patterns including (1) syllable-final /l/ substitutions with /n/ for Vietnamese and (2) /\textturnm/ insertions for Japanese are discovered as language-dependent.

Thai Le, Jooyoung Lee, Kevin Yen et al.

We proposes a novel algorithm, ANTHRO, that inductively extracts over 600K human-written text perturbations in the wild and leverages them for realistic adversarial attack. Unlike existing character-based attacks which often deductively hypothesize a set of manipulation strategies, our work is grounded on actual observations from real-world texts. We find that adversarial texts generated by ANTHRO achieve the best trade-off between (1) attack success rate, (2) semantic preservation of the original text, and (3) stealthiness--i.e. indistinguishable from human writings hence harder to be flagged as suspicious. Specifically, our attacks accomplished around 83% and 91% attack success rates on BERT and RoBERTa, respectively. Moreover, it outperformed the TextBugger baseline with an increase of 50% and 40% in terms of semantic preservation and stealthiness when evaluated by both layperson and professional human workers. ANTHRO can further enhance a BERT classifier's performance in understanding different variations of human-written toxic texts via adversarial training when compared to the Perspective API.

Jooyoung Lee, Se Yoon Jeong, Munchurl Kim

Unlike fixed- or variable-rate image coding, progressive image coding (PIC) aims to compress various qualities of images into a single bitstream, increasing the versatility of bitstream utilization and providing high compression efficiency compared to simulcast compression. Research on neural network (NN)-based PIC is in its early stages, mainly focusing on applying varying quantization step sizes to the transformed latent representations in a hierarchical manner. These approaches are designed to compress only the progressively added information as the quality improves, considering that a wider quantization interval for lower-quality compression includes multiple narrower sub-intervals for higher-quality compression. However, the existing methods are based on handcrafted quantization hierarchies, resulting in sub-optimal compression efficiency. In this paper, we propose an NN-based progressive coding method that firstly utilizes learned quantization step sizes via learning for each quantization layer. We also incorporate selective compression with which only the essential representation components are compressed for each quantization layer. We demonstrate that our method achieves significantly higher coding efficiency than the existing approaches with decreased decoding time and reduced model size. The source code is publicly available at https://github.com/JooyoungLeeETRI/DeepHQ

Yeongwoong Kim, Hyewon Jeong, Janghyun Yu et al.

The proliferation of deep learning-based machine vision applications has given rise to a new type of compression, so called video coding for machine (VCM). VCM differs from traditional video coding in that it is optimized for machine vision performance instead of human visual quality. In the feature compression track of MPEG-VCM, multi-scale features extracted from images are subject to compression. Recent feature compression works have demonstrated that the versatile video coding (VVC) standard-based approach can achieve a BD-rate reduction of up to 96% against MPEG-VCM feature anchor. However, it is still sub-optimal as VVC was not designed for extracted features but for natural images. Moreover, the high encoding complexity of VVC makes it difficult to design a lightweight encoder without sacrificing performance. To address these challenges, we propose a novel multi-scale feature compression method that enables both the end-to-end optimization on the extracted features and the design of lightweight encoders. The proposed model combines a learnable compressor with a multi-scale feature fusion network so that the redundancy in the multi-scale features is effectively removed. Instead of simply cascading the fusion network and the compression network, we integrate the fusion and encoding processes in an interleaved way. Our model first encodes a larger-scale feature to obtain a latent representation and then fuses the latent with a smaller-scale feature. This process is successively performed until the smallest-scale feature is fused and then the encoded latent at the final stage is entropy-coded for transmission. The results show that our model outperforms previous approaches by at least 52% BD-rate reduction and has $\times5$ to $\times27$ times less encoding time for object detection...

Jader Martins Camboim de Sá, Jooyoung Lee, Cédric Pruski et al.

Fine-grained word meaning resolution remains a critical challenge for neural language models (NLMs) as they often overfit to global sentence representations, failing to capture local semantic details. We propose a novel adversarial training strategy, called LANE, to address this limitation by deliberately shifting the model's learning focus to the target word. This method generates challenging negative training examples through the selective marking of alternate words in the training set. The goal is to force the model to create a greater separability between same sentences with different marked words. Experimental results on lexical semantic change detection and word sense disambiguation benchmarks demonstrate that our approach yields more discriminative word representations, improving performance over standard contrastive learning baselines. We further provide qualitative analyses showing that the proposed negatives lead to representations that better capture subtle meaning differences even in challenging environments. Our method is model-agnostic and can be integrated into existing representation learning frameworks.

Jongmin Park, Jooyoung Lee, Munchurl Kim

Recently, neural network (NN)-based image compression studies have actively been made and has shown impressive performance in comparison to traditional methods. However, most of the works have focused on non-scalable image compression (single-layer coding) while spatially scalable image compression has drawn less attention although it has many applications. In this paper, we propose a novel NN-based spatially scalable image compression method, called COMPASS, which supports arbitrary-scale spatial scalability. Our proposed COMPASS has a very flexible structure where the number of layers and their respective scale factors can be arbitrarily determined during inference. To reduce the spatial redundancy between adjacent layers for arbitrary scale factors, our COMPASS adopts an inter-layer arbitrary scale prediction method, called LIFF, based on implicit neural representation. We propose a combined RD loss function to effectively train multiple layers. Experimental results show that our COMPASS achieves BD-rate gain of -58.33% and -47.17% at maximum compared to SHVC and the state-of-the-art NN-based spatially scalable image compression method, respectively, for various combinations of scale factors. Our COMPASS also shows comparable or even better coding efficiency than the single-layer coding for various scale factors.

Jooyoung Lee, Toshini Agrawal, Adaku Uchendu et al.

Recent studies have raised concerns about the potential threats large language models (LLMs) pose to academic integrity and copyright protection. Yet, their investigation is predominantly focused on literal copies of original texts. Also, how LLMs can facilitate the detection of LLM-generated plagiarism remains largely unexplored. To address these gaps, we introduce \textbf{\sf PlagBench}, a dataset of 46.5K synthetic text pairs that represent three major types of plagiarism: verbatim copying, paraphrasing, and summarization. These samples are generated by three advanced LLMs. We rigorously validate the quality of PlagBench through a combination of fine-grained automatic evaluation and human annotation. We then utilize this dataset for two purposes: (1) to examine LLMs' ability to transform original content into accurate paraphrases and summaries, and (2) to evaluate the plagiarism detection performance of five modern LLMs alongside three specialized plagiarism checkers. Our results show that GPT-3.5 Turbo can produce high-quality paraphrases and summaries without significantly increasing text complexity compared to GPT-4 Turbo. However, in terms of detection, GPT-4 outperforms other LLMs and commercial detection tools by 20%, highlights the evolving capabilities of LLMs not only in content generation but also in plagiarism detection. Data and source code are available at https://github.com/Brit7777/plagbench.

Jooyoung Lee, Jader Martins Camboim de Sá

WordNet offers rich supersense hierarchies for nouns and verbs, yet adverbs remain underdeveloped, lacking a systematic semantic classification. We introduce a linguistically grounded supersense typology for adverbs, empirically validated through annotation, that captures major semantic domains including manner, temporal, frequency, degree, domain, speaker-oriented, and subject-oriented functions. Results from a pilot annotation study demonstrate that these categories provide broad coverage of adverbs in natural text and can be reliably assigned by human annotators. Incorporating this typology extends WordNet's coverage, aligns it more closely with linguistic theory, and facilitates downstream NLP applications such as word sense disambiguation, event extraction, sentiment analysis, and discourse modeling. We present the proposed supersense categories, annotation outcomes, and directions for future work.

Ekaterina Artemova, Jason Lucas, Saranya Venkatraman et al.

The rapid proliferation of large language models (LLMs) has increased the volume of machine-generated texts (MGTs) and blurred text authorship in various domains. However, most existing MGT benchmarks include single-author texts (human-written and machine-generated). This conventional design fails to capture more practical multi-author scenarios, where the user refines the LLM response for natural flow, coherence, and factual correctness. Our paper introduces the Benchmark of Expert-edited Machine-generated Outputs (Beemo), which includes 6.5k texts written by humans, generated by ten instruction-finetuned LLMs, and edited by experts for various use cases, ranging from creative writing to summarization. Beemo additionally comprises 13.1k machine-generated and LLM-edited texts, allowing for diverse MGT detection evaluation across various edit types. We document Beemo's creation protocol and present the results of benchmarking 33 configurations of MGT detectors in different experimental setups. We find that expert-based editing evades MGT detection, while LLM-edited texts are unlikely to be recognized as human-written. Beemo and all materials are publicly available.

Jooyoung Lee, Fan Yang, Thanh Tran et al.

We introduce a novel framework, LM-Guided CoT, that leverages a lightweight (i.e., <1B) language model (LM) for guiding a black-box large (i.e., >10B) LM in reasoning tasks. Specifically, the lightweight LM first generates a rationale for each input instance. The Frozen large LM is then prompted to predict a task output based on the rationale generated by the lightweight LM. Our approach is resource-efficient in the sense that it only requires training the lightweight LM. We optimize the model through 1) knowledge distillation and 2) reinforcement learning from rationale-oriented and task-oriented reward signals. We assess our method with multi-hop extractive question answering (QA) benchmarks, HotpotQA, and 2WikiMultiHopQA. Experimental results show that our approach outperforms all baselines regarding answer prediction accuracy. We also find that reinforcement learning helps the model to produce higher-quality rationales with improved QA performance.

JooYoung Lee, Emily Booth, Hany Farid et al.

What if misinformation is not an information problem at all? To understand the role of news publishers in potentially unintentionally propagating misinformation, we examine how far-right and fringe online groups share and leverage established legacy news media articles to advance their narratives. Our findings suggest that online fringe ideologies spread through the use of content that is consensus-based and "factually correct". We found that Australian news publishers with both moderate and far-right political leanings contain comparable levels of information completeness and quality; and furthermore, that far-right Twitter users often share from moderate sources. However, a stark difference emerges when we consider two additional factors: 1) the narrow topic selection of articles by far-right users, suggesting that they cherry pick only news articles that engage with their preexisting worldviews and specific topics of concern, and 2) the difference between moderate and far-right publishers when we examine the writing style of their articles. Furthermore, we can identify users prone to sharing misinformation based on their communication style. These findings have important implications for countering online misinformation, as they highlight the powerful role that personal biases towards specific topics and publishers' writing styles have in amplifying fringe ideologies online.

Jooyoung Lee, Xiaochen Zhu, Georgi Karadzhov et al.

The proliferation of generative models has presented significant challenges in distinguishing authentic human-authored content from deepfake content. Collaborative human efforts, augmented by AI tools, present a promising solution. In this study, we explore the potential of DeepFakeDeLiBot, a deliberation-enhancing chatbot, to support groups in detecting deepfake text. Our findings reveal that group-based problem-solving significantly improves the accuracy of identifying machine-generated paragraphs compared to individual efforts. While engagement with DeepFakeDeLiBot does not yield substantial performance gains overall, it enhances group dynamics by fostering greater participant engagement, consensus building, and the frequency and diversity of reasoning-based utterances. Additionally, participants with higher perceived effectiveness of group collaboration exhibited performance benefits from DeepFakeDeLiBot. These findings underscore the potential of deliberative chatbots in fostering interactive and productive group dynamics while ensuring accuracy in collaborative deepfake text detection. \textit{Dataset and source code used in this study will be made publicly available upon acceptance of the manuscript.

Dongyun Han, Gorakh Parsad, Hwiyeon Kim et al.

Studying history involves many difficult tasks. Examples include searching for proper data in a large event space, understanding stories of historical events by time and space, and finding relationships among events that may not be apparent. Instructors who extensively use well-organized and well-argued materials (e.g., textbooks and online resources) can lead students to a narrow perspective in understanding history and prevent spontaneous investigation of historical events, with the students asking their own questions. In this work, we proposed HisVA, a visual analytics system that allows the efficient exploration of historical events from Wikipedia using three views: event, map, and resource. HisVA provides an effective event exploration space, where users can investigate relationships among historical events by reviewing and linking them in terms of space and time. To evaluate our system, we present two usage scenarios, a user study with a qualitative analysis of user exploration strategies, and %expert feedback with in-class deployment results.

Jooyoung Lee, Seunghyun Cho, Munchurl Kim

Recently, learned image compression methods have been actively studied. Among them, entropy-minimization based approaches have achieved superior results compared to conventional image codecs such as BPG and JPEG2000. However, the quality enhancement and rate-minimization are conflictively coupled in the process of image compression. That is, maintaining high image quality entails less compression and vice versa. However, by jointly training separate quality enhancement in conjunction with image compression, the coding efficiency can be improved. In this paper, we propose a novel joint learning scheme of image compression and quality enhancement, called JointIQ-Net, as well as entropy model improvement, thus achieving significantly improved coding efficiency against the previous methods. Our proposed JointIQ-Net combines an image compression sub-network and a quality enhancement sub-network in a cascade, both of which are end-to-end trained in a combined manner within the JointIQ-Net. Also the JointIQ-Net benefits from improved entropy-minimization that newly adopts a Gussian Mixture Model (GMM) and further exploits global context to estimate the probabilities of latent representations. In order to show the effectiveness of our proposed JointIQ-Net, extensive experiments have been performed, and showed that the JointIQ-Net achieves a remarkable performance improvement in coding efficiency in terms of both PSNR and MS-SSIM, compared to the previous learned image compression methods and the conventional codecs such as VVC Intra (VTM 7.1), BPG, and JPEG2000. To the best of our knowledge, this is the first end-to-end optimized image compression method that outperforms VTM 7.1 (Intra), the latest reference software of the VVC standard, in terms of the PSNR and MS-SSIM.

Vivek Kumar, Manuel Mazzara, Maj. Gen. et al.

Terrorism has become one of the most tedious problems to deal with and a prominent threat to mankind. To enhance counter-terrorism, several research works are developing efficient and precise systems, data mining is not an exception. Immense data is floating in our lives, though the scarce availability of authentic terrorist attack data in the public domain makes it complicated to fight terrorism. This manuscript focuses on data mining classification techniques and discusses the role of United Nations in counter-terrorism. It analyzes the performance of classifiers such as Lazy Tree, Multilayer Perceptron, Multiclass and Naïve Bayes classifiers for observing the trends for terrorist attacks around the world. The database for experiment purpose is created from different public and open access sources for years 1970-2015 comprising of 156,772 reported attacks causing massive losses of lives and property. This work enumerates the losses occurred, trends in attack frequency and places more prone to it, by considering the attack responsibilities taken as evaluation class.

Konstantin Sozykin, Stanislav Protasov, Adil Khan et al.

Automatic analysis of the video is one of most complex problems in the fields of computer vision and machine learning. A significant part of this research deals with (human) activity recognition (HAR) since humans, and the activities that they perform, generate most of the video semantics. Video-based HAR has applications in various domains, but one of the most important and challenging is HAR in sports videos. Some of the major issues include high inter- and intra-class variations, large class imbalance, the presence of both group actions and single player actions, and recognizing simultaneous actions, i.e., the multi-label learning problem. Keeping in mind these challenges and the recent success of CNNs in solving various computer vision problems, in this work, we implement a 3D CNN based multi-label deep HAR system for multi-label class-imbalanced action recognition in hockey videos. We test our system for two different scenarios: an ensemble of $k$ binary networks vs. a single $k$-output network, on a publicly available dataset. We also compare our results with the system that was originally designed for the chosen dataset. Experimental results show that the proposed approach performs better than the existing solution.

Leonard Johard, Victor Rivera, Manuel Mazzara et al.

In this paper we propose an algorithm, Simple Hebbian PCA, and prove that it is able to calculate the principal component analysis (PCA) in a distributed fashion across nodes. It simplifies existing network structures by removing intralayer weights, essentially cutting the number of weights that need to be trained in half.

Victor Rivera, JooYoung Lee, Manuel Mazzara et al.

Formal modelling languages play a key role in the development of software since they enable users to prove correctness of system properties. However, there is still not a clear understanding on how to map a formal model to a specific programming language. In order to propose a solution, this paper presents a source-to-source mapping between Event- B models and Eiffel programs, therefore enabling the proof of correctness of certain system properties via Design-by-Contract (natively supported by Eiffel), while still making use of all features of O-O programming.

Mohamad Kassab, JooYoung Lee, Manuel Mazzara et al.

It is well known that the software process impacts the quality of the resulting product. There are also anecdotal claims that agile processes result in higher level of quality than traditional methodologies. However, still solid evidence of this is missing. This work reports in an empirical analysis of the correlation between software process and software quality with specific reference to agile and traditional processes. More than 100 software developers and engineers from 21 countries have been surveyed with an online questionnaire. We have used the percentage of satisfied customers estimated by the software developers and engineers as the main dependent variable. The results evidence some interesting patterns: architectural styles may not have a significant influence on quality, agile methodologies might result in happier customers, larger companies and shorter projects seems to produce better products.

Rasul Tumyrkin, Manuel Mazzara, Mohammad Kassab et al.

It is well known that the software process in place impacts the quality of the resulting product. However, the specific way in which this effect occurs is still mostly unknown and reported through anecdotes. To gather a better understanding of such relationship, a very large survey has been conducted during the last year and has been completed by more than 100 software developers and engineers from 21 countries. We have used the percentage of satisfied customers estimated by the software developers and engineers as the main dependent variable. The results evidence some interesting patterns, like that quality attribute of which customers are more satisfied appears functionality, architectural styles may not have a significant influence on quality, agile methodologies might result in happier customers, larger companies and shorter projects seems to produce better products.