Huan Huo

David Hason Rudd, Huan Huo, Guandong Xu

Customer churn describes terminating a relationship with a business or reducing customer engagement over a specific period. Customer acquisition cost can be five to six times that of customer retention, hence investing in customers with churn risk is wise. Causal analysis of the churn model can predict whether a customer will churn in the foreseeable future and identify effects and possible causes for churn. In general, this study presents a conceptual framework to discover the confounding features that correlate with independent variables and are causally related to those dependent variables that impact churn. We combine different algorithms including the SMOTE, ensemble ANN, and Bayesian networks to address churn prediction problems on a massive and high-dimensional finance data that is usually generated in financial institutions due to employing interval-based features used in Customer Relationship Management systems. The effects of the curse and blessing of dimensionality assessed by utilising the Recursive Feature Elimination method to overcome the high dimension feature space problem. Moreover, a causal discovery performed to find possible interpretation methods to describe cause probabilities that lead to customer churn. Evaluation metrics on validation data confirm the random forest and our ensemble ANN model, with %86 accuracy, outperformed other approaches. Causal analysis results confirm that some independent causal variables representing the level of super guarantee contribution, account growth, and account balance amount were identified as confounding variables that cause customer churn with a high degree of belief. This article provides a real-world customer churn analysis from current status inference to future directions in local superannuation funds.

David Hason Rudd, Huan Huo, Guandong Xu

Customer churn describes terminating a relationship with a business or reducing customer engagement over a specific period. Two main business marketing strategies play vital roles to increase market share dollar-value: gaining new and preserving existing customers. Customer acquisition cost can be five to six times that for customer retention, hence investing in customers with churn risk is smart. Causal analysis of the churn model can predict whether a customer will churn in the foreseeable future and assist enterprises to identify effects and possible causes for churn and subsequently use that knowledge to apply tailored incentives. This paper proposes a framework using a deep feedforward neural network for classification accompanied by a sequential pattern mining method on high-dimensional sparse data. We also propose a causal Bayesian network to predict cause probabilities that lead to customer churn. Evaluation metrics on test data confirm the XGBoost and our deep learning model outperformed previous techniques. Experimental analysis confirms that some independent causal variables representing the level of super guarantee contribution, account growth, and customer tenure were identified as confounding factors for customer churn with a high degree of belief. This paper provides a real-world customer churn analysis from current status inference to future directions in local superannuation funds.

Yifan Yin, Xu Cheng, Fan Shi et al.

Accurate and reliable optical remote sensing image-based small-ship detection is crucial for maritime surveillance systems, but existing methods often struggle with balancing detection performance and computational complexity. In this paper, we propose a novel lightweight framework called \textit{HSI-ShipDetectionNet} that is based on high-order spatial interactions and is suitable for deployment on resource-limited platforms, such as satellites and unmanned aerial vehicles. HSI-ShipDetectionNet includes a prediction branch specifically for tiny ships and a lightweight hybrid attention block for reduced complexity. Additionally, the use of a high-order spatial interactions module improves advanced feature understanding and modeling ability. Our model is evaluated using the public Kaggle marine ship detection dataset and compared with multiple state-of-the-art models including small object detection models, lightweight detection models, and ship detection models. The results show that HSI-ShipDetectionNet outperforms the other models in terms of recall, and mean average precision (mAP) while being lightweight and suitable for deployment on resource-limited platforms.

Mengde Han, Tianqing Zhu, Lefeng Zhang et al.

Vertical Federated Learning (VFL) offers a novel paradigm in machine learning, enabling distinct entities to train models cooperatively while maintaining data privacy. This method is particularly pertinent when entities possess datasets with identical sample identifiers but diverse attributes. Recent privacy regulations emphasize an individual's \emph{right to be forgotten}, which necessitates the ability for models to unlearn specific training data. The primary challenge is to develop a mechanism to eliminate the influence of a specific client from a model without erasing all relevant data from other clients. Our research investigates the removal of a single client's contribution within the VFL framework. We introduce an innovative modification to traditional VFL by employing a mechanism that inverts the typical learning trajectory with the objective of extracting specific data contributions. This approach seeks to optimize model performance using gradient ascent, guided by a pre-defined constrained model. We also introduce a backdoor mechanism to verify the effectiveness of the unlearning procedure. Our method avoids fully accessing the initial training data and avoids storing parameter updates. Empirical evidence shows that the results align closely with those achieved by retraining from scratch. Utilizing gradient ascent, our unlearning approach addresses key challenges in VFL, laying the groundwork for future advancements in this domain. All the code and implementations related to this paper are publicly available at https://github.com/mengde-han/VFL-unlearn.

David Hason Rudd, Huan Huo, Guandong Xu

Speech Emotion Recognition (SER) affective technology enables the intelligent embedded devices to interact with sensitivity. Similarly, call centre employees recognise customers' emotions from their pitch, energy, and tone of voice so as to modify their speech for a high-quality interaction with customers. This work explores, for the first time, the effects of the harmonic and percussive components of Mel spectrograms in SER. We attempt to leverage the Mel spectrogram by decomposing distinguishable acoustic features for exploitation in our proposed architecture, which includes a novel feature map generator algorithm, a CNN-based network feature extractor and a multi-layer perceptron (MLP) classifier. This study specifically focuses on effective data augmentation techniques for building an enriched hybrid-based feature map. This process results in a function that outputs a 2D image so that it can be used as input data for a pre-trained CNN-VGG16 feature extractor. Furthermore, we also investigate other acoustic features such as MFCCs, chromagram, spectral contrast, and the tonnetz to assess our proposed framework. A test accuracy of 92.79% on the Berlin EMO-DB database is achieved. Our result is higher than previous works using CNN-VGG16.

David Hason Rudd, Huan Huo, Guandong Xu

Emotion recognition (ER) from speech signals is a robust approach since it cannot be imitated like facial expression or text based sentiment analysis. Valuable information underlying the emotions are significant for human-computer interactions enabling intelligent machines to interact with sensitivity in the real world. Previous ER studies through speech signal processing have focused exclusively on associations between different signal mode decomposition methods and hidden informative features. However, improper decomposition parameter selections lead to informative signal component losses due to mode duplicating and mixing. In contrast, the current study proposes VGG-optiVMD, an empowered variational mode decomposition algorithm, to distinguish meaningful speech features and automatically select the number of decomposed modes and optimum balancing parameter for the data fidelity constraint by assessing their effects on the VGG16 flattening output layer. Various feature vectors were employed to train the VGG16 network on different databases and assess VGG-optiVMD reproducibility and reliability. One, two, and three-dimensional feature vectors were constructed by concatenating Mel-frequency cepstral coefficients, Chromagram, Mel spectrograms, Tonnetz diagrams, and spectral centroids. Results confirmed a synergistic relationship between the fine-tuning of the signal sample rate and decomposition parameters with classification accuracy, achieving state-of-the-art 96.09% accuracy in predicting seven emotions on the Berlin EMO-DB database.

Jiaqi Deng, Zonghan Wu, Huan Huo et al.

Knowledge-based Vision Question Answering (KB-VQA) extends general Vision Question Answering (VQA) by not only requiring the understanding of visual and textual inputs but also extensive range of knowledge, enabling significant advancements across various real-world applications. KB-VQA introduces unique challenges, including the alignment of heterogeneous information from diverse modalities and sources, the retrieval of relevant knowledge from noisy or large-scale repositories, and the execution of complex reasoning to infer answers from the combined context. With the advancement of Large Language Models (LLMs), KB-VQA systems have also undergone a notable transformation, where LLMs serve as powerful knowledge repositories, retrieval-augmented generators and strong reasoners. Despite substantial progress, no comprehensive survey currently exists that systematically organizes and reviews the existing KB-VQA methods. This survey aims to fill this gap by establishing a structured taxonomy of KB-VQA approaches, and categorizing the systems into main stages: knowledge representation, knowledge retrieval, and knowledge reasoning. By exploring various knowledge integration techniques and identifying persistent challenges, this work also outlines promising future research directions, providing a foundation for advancing KB-VQA models and their applications.

David Hason Rudd, Huan Huo, Guandong Xu

Financial literacy (FL) represents a person's ability to turn assets into income, and understanding digital currencies has been added to the modern definition. FL can be predicted by exploiting unlabelled recorded data in financial networks via semi-supervised learning (SSL). Measuring and predicting FL has not been widely studied, resulting in limited understanding of customer financial engagement consequences. Previous studies have shown that low FL increases the risk of social harm. Therefore, it is important to accurately estimate FL to allocate specific intervention programs to less financially literate groups. This will not only increase company profitability, but will also reduce government spending. Some studies considered predicting FL in classification tasks, whereas others developed FL definitions and impacts. The current paper investigated mechanisms to learn customer FL level from their financial data using sampling by synthetic minority over-sampling techniques for regression with Gaussian noise (SMOGN). We propose the SMOGN-COREG model for semi-supervised regression, applying SMOGN to deal with unbalanced datasets and a nonparametric multi-learner co-regression (COREG) algorithm for labeling. We compared the SMOGN-COREG model with six well-known regressors on five datasets to evaluate the proposed models effectiveness on unbalanced and unlabelled financial data. Experimental results confirmed that the proposed method outperformed the comparator models for unbalanced and unlabelled financial data. Therefore, SMOGN-COREG is a step towards using unlabelled data to estimate FL level.

Jiaqi Deng, Kaize Shi, Zonghan Wu et al.

Knowledge-based Vision Question Answering (KB-VQA) systems address complex visual-grounded questions with knowledge retrieved from external knowledge bases. The tasks of knowledge retrieval and answer generation tasks both necessitate precise multimodal understanding of question context and external knowledge. However, existing methods treat these two stages as separate modules with limited interaction during training, which hinders bi-directional parametric knowledge sharing, ultimately leading to suboptimal performance. To fully exploit the cross-task synergy in KB-VQA, we propose a unified retrieval-augmented VQA framework with collaborative parametric knowledge calibration. The proposed framework can effectively adapt general multimodal pre-trained models for fine-grained, knowledge-intensive tasks while enabling the retriever and generator to collaboratively enhance and share their parametric knowledge during both training and inference. To enhance fine-grained understanding of questions and external documents, we also integrate late interaction mechanism into the proposed training framework. Additionally, we introduce a reflective-answering mechanism that allows the model to explicitly evaluate and refine its knowledge boundary. Our approach achieves competitive performance against state-of-the-art models, delivering a significant 4.7\% improvement in answering accuracy, and brings an average 7.5\% boost in base MLLMs' VQA performance.

David Hason Rudd, Huan Huo, Md Rafiqul Islam et al.

In todays competitive landscape, businesses grapple with customer retention. Churn prediction models, although beneficial, often lack accuracy due to the reliance on a single data source. The intricate nature of human behavior and high dimensional customer data further complicate these efforts. To address these concerns, this paper proposes a multimodal fusion learning model for identifying customer churn risk levels in financial service providers. Our multimodal approach integrates customer sentiments financial literacy (FL) level, and financial behavioral data, enabling more accurate and bias-free churn prediction models. The proposed FL model utilizes a SMOGN COREG supervised model to gauge customer FL levels from their financial data. The baseline churn model applies an ensemble artificial neural network and oversampling techniques to predict churn propensity in high-dimensional financial data. We also incorporate a speech emotion recognition model employing a pre-trained CNN-VGG16 to recognize customer emotions based on pitch, energy, and tone. To integrate these diverse features while retaining unique insights, we introduced late and hybrid fusion techniques that complementary boost coordinated multimodal co learning. Robust metrics were utilized to evaluate the proposed multimodal fusion model and hence the approach validity, including mean average precision and macro-averaged F1 score. Our novel approach demonstrates a marked improvement in churn prediction, achieving a test accuracy of 91.2%, a Mean Average Precision (MAP) score of 66, and a Macro-Averaged F1 score of 54 through the proposed hybrid fusion learning technique compared with late fusion and baseline models. Furthermore, the analysis demonstrates a positive correlation between negative emotions, low FL scores, and high-risk customers.

Anchen Li, Bo Yang, Huan Huo et al.

In this paper, we propose a recommendation framework named Cayley-Dickson Recommender. We introduce Cayley-Dickson construction which uses a recursive process to define hypercomplex algebras and their mathematical operations. We also design a graph convolution operator to learn representations in the hypercomplex space. To the best of our knowledge, it is the first time that Cayley-Dickson construction and graph convolution techniques have been used in hypercomplex recommendation. Compared with the state-of-the-art recommendation methods, our method achieves superior performance on real-world datasets.

Tao Zhang, Tianqing Zhu, Ping Xiong et al.

Privacy preserving in machine learning is a crucial issue in industry informatics since data used for training in industries usually contain sensitive information. Existing differentially private machine learning algorithms have not considered the impact of data correlation, which may lead to more privacy leakage than expected in industrial applications. For example, data collected for traffic monitoring may contain some correlated records due to temporal correlation or user correlation. To fill this gap, we propose a correlation reduction scheme with differentially private feature selection considering the issue of privacy loss when data have correlation in machine learning tasks. %The key to the proposed scheme is to describe the data correlation and select features which leads to less data correlation across the whole dataset. The proposed scheme involves five steps with the goal of managing the extent of data correlation, preserving the privacy, and supporting accuracy in the prediction results. In this way, the impact of data correlation is relieved with the proposed feature selection scheme, and moreover, the privacy issue of data correlation in learning is guaranteed. The proposed method can be widely used in machine learning algorithms which provide services in industrial areas. Experiments show that the proposed scheme can produce better prediction results with machine learning tasks and fewer mean square errors for data queries compared to existing schemes.

Yang Li, Guodong Long, Tao Shen et al.

Distantly supervised relation extraction intrinsically suffers from noisy labels due to the strong assumption of distant supervision. Most prior works adopt a selective attention mechanism over sentences in a bag to denoise from wrongly labeled data, which however could be incompetent when there is only one sentence in a bag. In this paper, we propose a brand-new light-weight neural framework to address the distantly supervised relation extraction problem and alleviate the defects in previous selective attention framework. Specifically, in the proposed framework, 1) we use an entity-aware word embedding method to integrate both relative position information and head/tail entity embeddings, aiming to highlight the essence of entities for this task; 2) we develop a self-attention mechanism to capture the rich contextual dependencies as a complement for local dependencies captured by piecewise CNN; and 3) instead of using selective attention, we design a pooling-equipped gate, which is based on rich contextual representations, as an aggregator to generate bag-level representation for final relation classification. Compared to selective attention, one major advantage of the proposed gating mechanism is that, it performs stably and promisingly even if only one sentence appears in a bag and thus keeps the consistency across all training examples. The experiments on NYT dataset demonstrate that our approach achieves a new state-of-the-art performance in terms of both AUC and top-n precision metrics.

Fengwen Chen, Shirui Pan, Jing Jiang et al.

Graph convolutional networks (GCNs) have recently become one of the most powerful tools for graph analytics tasks in numerous applications, ranging from social networks and natural language processing to bioinformatics and chemoinformatics, thanks to their ability to capture the complex relationships between concepts. At present, the vast majority of GCNs use a neighborhood aggregation framework to learn a continuous and compact vector, then performing a pooling operation to generalize graph embedding for the classification task. These approaches have two disadvantages in the graph classification task: (1)when only the largest sub-graph structure ($k$-hop neighbor) is used for neighborhood aggregation, a large amount of early-stage information is lost during the graph convolution step; (2) simple average/sum pooling or max pooling utilized, which loses the characteristics of each node and the topology between nodes. In this paper, we propose a novel framework called, dual attention graph convolutional networks (DAGCN) to address these problems. DAGCN automatically learns the importance of neighbors at different hops using a novel attention graph convolution layer, and then employs a second attention component, a self-attention pooling layer, to generalize the graph representation from the various aspects of a matrix graph embedding. The dual attention network is trained in an end-to-end manner for the graph classification task. We compare our model with state-of-the-art graph kernels and other deep learning methods. The experimental results show that our framework not only outperforms other baselines but also achieves a better rate of convergence.