CYApr 10, 2024
"Sora is Incredible and Scary": Emerging Governance Challenges of Text-to-Video Generative AI ModelsKyrie Zhixuan Zhou, Abhinav Choudhry, Ece Gumusel et al.
Text-to-video generative AI models such as Sora OpenAI have the potential to disrupt multiple industries. In this paper, we report a qualitative social media analysis aiming to uncover people's perceived impact of and concerns about Sora's integration. We collected and analyzed comments (N=292) under popular posts about Sora-generated videos, comparison between Sora videos and Midjourney images, and artists' complaints about copyright infringement by Generative AI. We found that people were most concerned about Sora's impact on content creation-related industries. Emerging governance challenges included the for-profit nature of OpenAI, the blurred boundaries between real and fake content, human autonomy, data privacy, copyright issues, and environmental impact. Potential regulatory solutions proposed by people included law-enforced labeling of AI content and AI literacy education for the public. Based on the findings, we discuss the importance of gauging people's tech perceptions early and propose policy recommendations to regulate Sora before its public release.
HCDec 5, 2025
User Negotiations of Authenticity, Ownership, and Governance on AI-Generated Video Platforms: Evidence from SoraBohui Shen, Shrikar Bhatta, Alex Ireebanije et al.
As AI-generated video platforms rapidly advance, ethical challenges such as copyright infringement emerge. This study examines how users make sense of AI-generated videos on OpenAI's Sora by conducting a qualitative content analysis of user comments. Through a thematic analysis, we identified four dynamics that characterize how users negotiate authenticity, authorship, and platform governance on Sora. First, users acted as critical evaluators of realism, assessing micro-details such as lighting, shadows, fluid motion, and physics to judge whether AI-generated scenes could plausibly exist. Second, users increasingly shifted from passive viewers to active creators, expressing curiosity about prompts, techniques, and creative processes. Text prompts were perceived as intellectual property, generating concerns about plagiarism and remixing norms. Third, users reported blurred boundaries between real and synthetic media, worried about misinformation, and even questioned the authenticity of other commenters, suspecting bot-generated engagement. Fourth, users contested platform governance: some perceived moderation as inconsistent or opaque, while others shared tactics for evading prompt censorship through misspellings, alternative phrasing, emojis, or other languages. Despite this, many users also enforced ethical norms by discouraging the misuse of real people's images or disrespectful content. Together, these patterns highlighted how AI-mediated platforms complicate notions of reality, creativity, and rule-making in emerging digital ecosystems. Based on the findings, we discuss governance challenges in Sora and how user negotiations inform future platform governance.
HCSep 18, 2025
Can I Trust This Chatbot? Assessing User Privacy in AI-Healthcare Chatbot ApplicationsRamazan Yener, Guan-Hung Chen, Ece Gumusel et al.
As Conversational Artificial Intelligence (AI) becomes more integrated into everyday life, AI-powered chatbot mobile applications are increasingly adopted across industries, particularly in the healthcare domain. These chatbots offer accessible and 24/7 support, yet their collection and processing of sensitive health data present critical privacy concerns. While prior research has examined chatbot security, privacy issues specific to AI healthcare chatbots have received limited attention. Our study evaluates the privacy practices of 12 widely downloaded AI healthcare chatbot apps available on the App Store and Google Play in the United States. We conducted a three-step assessment analyzing: (1) privacy settings during sign-up, (2) in-app privacy controls, and (3) the content of privacy policies. The analysis identified significant gaps in user data protection. Our findings reveal that half of the examined apps did not present a privacy policy during sign up, and only two provided an option to disable data sharing at that stage. The majority of apps' privacy policies failed to address data protection measures. Moreover, users had minimal control over their personal data. The study provides key insights for information science researchers, developers, and policymakers to improve privacy protections in AI healthcare chatbot apps.
CLJun 5, 2024
Knowledge-Infused Legal Wisdom: Navigating LLM Consultation through the Lens of Diagnostics and Positive-Unlabeled Reinforcement LearningYang Wu, Chenghao Wang, Ece Gumusel et al.
The integration of generative Large Language Models (LLMs) into various applications, including the legal domain, has been accelerated by their expansive and versatile nature. However, when facing a legal case, users without a legal background often struggle to formulate professional queries and may inadvertently overlook critical legal factors when presenting their case narrative to LLMs. To address this issue, we propose the Diagnostic Legal Large Language Model (D3LM), which utilizes adaptive lawyer-like diagnostic questions to collect additional case information and then provides high-quality feedback. D3LM incorporates an innovative graph-based Positive-Unlabeled Reinforcement Learning (PURL) algorithm, enabling the generation of critical questions and enhancing user-LLM interactions. Moreover, an integrated LLM-based stopping criterion facilitates precise Court Views Generation (CVG). Our research also introduces a new English-language CVG dataset based on the US case law database, enriching the realm of LLM research and deployment with a vital dimension. D3LM surpasses classical LLMs by delivering outstanding performance and a remarkable user experience in the legal domain.