Wei He

Ling Shi, Yuqin Dai, Ziyin Wang et al.

The development of Large Language Models (LLMs) has catalyzed automation in customer service, yet benchmarking their performance remains challenging. Existing benchmarks predominantly rely on static paradigms and single-dimensional metrics, failing to account for diverse user behaviors or the strict adherence to structured Standard Operating Procedures (SOPs) required in real-world deployments. To bridge this gap, we propose SAGE (Service Agent Graph-guided Evaluation), a universal multi-agent benchmark for automated, dual-axis assessment. SAGE formalizes unstructured SOPs into Dynamic Dialogue Graphs, enabling precise verification of logical compliance and comprehensive path coverage. We introduce an Adversarial Intent Taxonomy and a modular Extension Mechanism, enabling low-cost deployment across domains and facilitating automated dialogue data synthesis. Evaluation is conducted via a framework where Judge Agents and a Rule Engine analyze interactions between User and Service Agents to generate deterministic ground truth. Extensive experiments on 27 LLMs across 6 industrial scenarios reveal a significant ``Execution Gap'' where models accurately classify intents but fail to derive correct subsequent actions. We also observe ``Empathy Resilience'', a phenomenon where models maintain polite conversational facades despite underlying logical failures under high adversarial intensity. Code and resources are available at https://anonymous.4open.science/r/SAGE-Bench-4CD3/.

Xianghan Meng, Zhiyuan Huang, Wei He et al.

Subspace clustering is a classical unsupervised learning task, built on a basic assumption that high-dimensional data can be approximated by a union of subspaces (UoS). Nevertheless, the real-world data are often deviating from the UoS assumption. To address this challenge, state-of-the-art deep subspace clustering algorithms attempt to jointly learn UoS representations and self-expressive coefficients. However, the general framework of the existing algorithms suffers from a catastrophic feature collapse and lacks a theoretical guarantee to learn desired UoS representation. In this paper, we present a Principled fRamewOrk for Deep Subspace Clustering (PRO-DSC), which is designed to learn structured representations and self-expressive coefficients in a unified manner. Specifically, in PRO-DSC, we incorporate an effective regularization on the learned representations into the self-expressive model, prove that the regularized self-expressive model is able to prevent feature space collapse, and demonstrate that the learned optimal representations under certain condition lie on a union of orthogonal subspaces. Moreover, we provide a scalable and efficient approach to implement our PRO-DSC and conduct extensive experiments to verify our theoretical findings and demonstrate the superior performance of our proposed deep subspace clustering approach. The code is available at https://github.com/mengxianghan123/PRO-DSC.