Alessandro Berti

Alessandro Berti, Humam Kourani, Wil M. P. van der Aalst

Large Language Models (LLMs) have the potential to semi-automate some process mining (PM) analyses. While commercial models are already adequate for many analytics tasks, the competitive level of open-source LLMs in PM tasks is unknown. In this paper, we propose PM-LLM-Benchmark, the first comprehensive benchmark for PM focusing on domain knowledge (process-mining-specific and process-specific) and on different implementation strategies. We focus also on the challenges in creating such a benchmark, related to the public availability of the data and on evaluation biases by the LLMs. Overall, we observe that most of the considered LLMs can perform some process mining tasks at a satisfactory level, but tiny models that would run on edge devices are still inadequate. We also conclude that while the proposed benchmark is useful for identifying LLMs that are adequate for process mining tasks, further research is needed to overcome the evaluation biases and perform a more thorough ranking of the competitive LLMs.

Alessandro Poggiali, Alessandro Berti, Anna Bernasconi et al.

Quantum computing is a promising paradigm based on quantum theory for performing fast computations. Quantum algorithms are expected to surpass their classical counterparts in terms of computational complexity for certain tasks, including machine learning. In this paper, we design, implement, and evaluate three hybrid quantum k-Means algorithms, exploiting different degree of parallelism. Indeed, each algorithm incrementally leverages quantum parallelism to reduce the complexity of the cluster assignment step up to a constant cost. In particular, we exploit quantum phenomena to speed up the computation of distances. The core idea is that the computation of distances between records and centroids can be executed simultaneously, thus saving time, especially for big datasets. We show that our hybrid quantum k-Means algorithms can be more efficient than the classical version, still obtaining comparable clustering results.

Anton Antonov, Humam Kourani, Alessandro Berti et al.

Process modeling is a sub-domain of Business Process Management (BPM) focused on the translation of process artifacts into formal models. This task traditionally requires extensive human input and domain expertise in both BPM notations and the specific business context. While Large Language Models (LLMs) can now automate much of this manual work, current text-to-model approaches focus predominantly on the control-flow perspective-ordering activities without considering the collaborative aspect of the processes. In this paper, we introduce a resource-aware generation pipeline that produces formal BPMN 2.0 collaboration diagrams from natural-language descriptions. Rather than solely prompting an LLM for raw XML, we describe a compact, executable intermediate language with mandatory resource details defining both the organization (pool) and the role (lane). Cross-organization dependencies are materialized using the standard formal notation for such interactions-message events-while an orthogonal layout routine automatically handles the spatial arrangement of elements within pools and lanes. Experiments on ten business processes with nine LLMs show strong resource discovery while preserving control-flow quality and adding only marginal runtime overhead. This approach moves generative modeling toward a more comprehensive, multi-collaborative representation of business operations.

Humam Kourani, Alessandro Berti, Jasmin Hennrich et al.

In Business Process Management (BPM), effectively comprehending process models is crucial yet poses significant challenges, particularly as organizations scale and processes become more complex. This paper introduces a novel framework utilizing the advanced capabilities of Large Language Models (LLMs) to enhance the interpretability of complex process models. We present different methods for abstracting business process models into a format accessible to LLMs, and we implement advanced prompting strategies specifically designed to optimize LLM performance within our framework. Additionally, we present a tool, AIPA, that implements our proposed framework and allows for conversational process querying. We evaluate our framework and tool by i) an automatic evaluation comparing different LLMs, model abstractions, and prompting strategies and ii) a user study designed to assess AIPA's effectiveness comprehensively. Results demonstrate our framework's ability to improve the accessibility and interpretability of process models, pioneering new pathways for integrating AI technologies into the BPM field.

Alessandro Berti, Mayssa Maatallah, Urszula Jessen et al.

Large Language Models (LLMs) have emerged as powerful conversational interfaces, and their application in process mining (PM) tasks has shown promising results. However, state-of-the-art LLMs struggle with complex scenarios that demand advanced reasoning capabilities. In the literature, two primary approaches have been proposed for implementing PM using LLMs: providing textual insights based on a textual abstraction of the process mining artifact, and generating code executable on the original artifact. This paper proposes utilizing the AI-Based Agents Workflow (AgWf) paradigm to enhance the effectiveness of PM on LLMs. This approach allows for: i) the decomposition of complex tasks into simpler workflows, and ii) the integration of deterministic tools with the domain knowledge of LLMs. We examine various implementations of AgWf and the types of AI-based tasks involved. Additionally, we discuss the CrewAI implementation framework and present examples related to process mining.

Anton Antonov, Humam Kourani, Alessandro Berti et al.

Process mining provides powerful insights into organizational workflows, but extracting these insights typically requires expertise in specialized query languages and data science tools. Large Language Models (LLMs) offer the potential to democratize process mining by enabling business users to interact with process data through natural language. However, using LLMs as direct analytical engines over raw event logs introduces fundamental challenges: LLMs struggle with deterministic reasoning and may hallucinate metrics, while sending large, sensitive logs to external AI services raises serious data-privacy concerns. To address these limitations, we present PMAx, an autonomous agentic framework that functions as a virtual process analyst. Rather than relying on LLMs to generate process models or compute analytical results, PMAx employs a privacy-preserving multi-agent architecture. An Engineer agent analyzes event-log metadata and autonomously generates local scripts to run established process mining algorithms, compute exact metrics, and produce artifacts such as process models, summary tables, and visualizations. An Analyst agent then interprets these insights and artifacts to compile comprehensive reports. By separating computation from interpretation and executing analysis locally, PMAx ensures mathematical accuracy and data privacy while enabling non-technical users to transform high-level business questions into reliable process insights.

Alessandro Berti, Wil van der Aalst, David Zang et al.

Process mining provides techniques to improve the performance and compliance of operational processes. Although sometimes the term "workflow mining" is used, the application in the context of Workflow Management (WFM) and Business Process Management (BPM) systems is limited. The main reason is that WFM/BPM systems control the process, leaving less room for flexibility and the corresponding deviations. However, as this paper shows, it is easy to extract event data from systems like Camunda, one of the leading open-source WFM/BPM systems. Moreover, although the respective process engines control the process flow, process mining is still able to provide valuable insights, such as the analysis of the performance of the paths and the mining of the decision rules. This demo paper presents a process mining connector to Camunda that extracts event logs and process models, allowing for the application of existing process mining tools. We also analyzed the added value of different process mining techniques in the context of Camunda. We discuss a subset of process mining techniques that nicely complements the process intelligence capabilities of Camunda. Through this demo paper, we hope to boost the use of process mining among Camunda users.

Alessandro Berti, Sebastiaan J. van Zelst, Wil van der Aalst

Process mining, i.e., a sub-field of data science focusing on the analysis of event data generated during the execution of (business) processes, has seen a tremendous change over the past two decades. Starting off in the early 2000's, with limited to no tool support, nowadays, several software tools, i.e., both open-source, e.g., ProM and Apromore, and commercial, e.g., Disco, Celonis, ProcessGold, etc., exist. The commercial process mining tools provide limited support for implementing custom algorithms. Moreover, both commercial and open-source process mining tools are often only accessible through a graphical user interface, which hampers their usage in large-scale experimental settings. Initiatives such as RapidProM provide process mining support in the scientific workflow-based data science suite RapidMiner. However, these offer limited to no support for algorithmic customization. In the light of the aforementioned, in this paper, we present a novel process mining library, i.e. Process Mining for Python (PM4Py) that aims to bridge this gap, providing integration with state-of-the-art data science libraries, e.g., pandas, numpy, scipy and scikit-learn. We provide a global overview of the architecture and functionality of PM4Py, accompanied by some representative examples of its usage.

Humam Kourani, Alessandro Berti, Daniel Schuster et al.

ProMoAI is a novel tool that leverages Large Language Models (LLMs) to automatically generate process models from textual descriptions, incorporating advanced prompt engineering, error handling, and code generation techniques. Beyond automating the generation of complex process models, ProMoAI also supports process model optimization. Users can interact with the tool by providing feedback on the generated model, which is then used for refining the process model. ProMoAI utilizes the capabilities LLMs to offer a novel, AI-driven approach to process modeling, significantly reducing the barrier to entry for users without deep technical knowledge in process modeling.

Humam Kourani, Anton Antonov, Alessandro Berti et al.

The utility of Large Language Models (LLMs) in analytical tasks is rooted in their vast pre-trained knowledge, which allows them to interpret ambiguous inputs and infer missing information. However, this same capability introduces a critical risk of what we term knowledge-driven hallucination: a phenomenon where the model's output contradicts explicit source evidence because it is overridden by the model's generalized internal knowledge. This paper investigates this phenomenon by evaluating LLMs on the task of automated process modeling, where the goal is to generate a formal business process model from a given source artifact. The domain of Business Process Management (BPM) provides an ideal context for this study, as many core business processes follow standardized patterns, making it likely that LLMs possess strong pre-trained schemas for them. We conduct a controlled experiment designed to create scenarios with deliberate conflict between provided evidence and the LLM's background knowledge. We use inputs describing both standard and deliberately atypical process structures to measure the LLM's fidelity to the provided evidence. Our work provides a methodology for assessing this critical reliability issue and raises awareness of the need for rigorous validation of AI-generated artifacts in any evidence-based domain.

Anahita Farhang Ghahfarokhi, Alessandro Berti, Wil M. P. van der Aalst

Process mining provides ways to analyze business processes. Common process mining techniques consider the process as a whole. However, in real-life business processes, different behaviors exist that make the overall process too complex to interpret. Process comparison is a branch of process mining that isolates different behaviors of the process from each other by using process cubes. Process cubes organize event data using different dimensions. Each cell contains a set of events that can be used as an input to apply process mining techniques. Existing work on process cubes assume single case notions. However, in real processes, several case notions (e.g., order, item, package, etc.) are intertwined. Object-centric process mining is a new branch of process mining addressing multiple case notions in a process. To make a bridge between object-centric process mining and process comparison, we propose a process cube framework, which supports process cube operations such as slice and dice on object-centric event logs. To facilitate the comparison, the framework is integrated with several object-centric process discovery approaches.

Wil M. P. van der Aalst, Alessandro Berti

Techniques to discover Petri nets from event data assume precisely one case identifier per event. These case identifiers are used to correlate events, and the resulting discovered Petri net aims to describe the life-cycle of individual cases. In reality, there is not one possible case notion, but multiple intertwined case notions. For example, events may refer to mixtures of orders, items, packages, customers, and products. A package may refer to multiple items, multiple products, one order, and one customer. Therefore, we need to assume that each event refers to a collection of objects, each having a type (instead of a single case identifier). Such object-centric event logs are closer to data in real-life information systems. From an object-centric event log, we want to discover an object-centric Petri net with places that correspond to object types and transitions that may consume and produce collections of objects of different types. Object-centric Petri nets visualize the complex relationships among objects from different types. This paper discusses a novel process discovery approach implemented in PM4Py. As will be demonstrated, it is indeed feasible to discover holistic process models that can be used to drill-down into specific viewpoints if needed.

Alessandro Berti, Wil van der Aalst

Token-based replay used to be the standard way to conduct conformance checking. With the uptake of more advanced techniques (e.g., alignment based), token-based replay got abandoned. However, despite decomposition approaches and heuristics to speed-up computation, the more advanced conformance checking techniques have limited scalability, especially when traces get longer and process models more complex. This paper presents an improved token-based replay approach that is much faster and scalable. Moreover, the approach provides more accurate diagnostics that avoid known problems (e.g., "token flooding") and help to pinpoint compliance problems. The novel token-based replay technique has been implemented in the PM4Py process mining library. We will show that the replay technique outperforms state-of-the-art techniques in terms of speed and/or diagnostics. %Moreover, a revision of an existing precision measure (ETConformance) will be proposed through integration with the token-based replayer.