Naomi Yamashita

Ge Gao, Jian Zheng, Eun Kyoung Choe et al.

Information seeking is crucial for people's self-care and wellbeing in times of public crises. Extensive research has investigated empirical understandings as well as technical solutions to facilitate information seeking by domestic citizens of affected regions. However, limited knowledge is established to support international migrants who need to survive a crisis in their host countries. The current paper presents an interview study with two cohorts of Chinese migrants living in Japan (N=14) and the United States (N=14). Participants reflected on their information seeking experiences during the COVID pandemic. The reflection was supplemented by two weeks of self-tracking where participants maintained records of their COVIDrelated information seeking practice. Our data indicated that participants often took language detours, or visits to Mandarin resources for information about the COVID outbreak in their host countries. They also made strategic use of the Mandarin information to perform selective reading, cross-checking, and contextualized interpretation of COVID-related information in Japanese or English. While such practices enhanced participants' perceived effectiveness of COVID-related information gathering and sensemaking, they disadvantaged people through sometimes incognizant ways. Further, participants lacked the awareness or preference to review migrant-oriented information that was issued by the host country's public authorities despite its availability. Building upon these findings, we discussed solutions to improve international migrants' COVID-related information seeking in their non-native language and cultural environment. We advocated inclusive crisis infrastructures that would engage people with diverse levels of local language fluency, information literacy, and experience in leveraging public services.

Yuexi Chen, Yimin Xiao, Kazi Tasnim Zinat et al.

Understanding collaborative writing dynamics between native speakers (NS) and non-native speakers (NNS) is critical for enhancing collaboration quality and team inclusivity. In this paper, we partnered with communication researchers to develop visual analytics solutions for comparing NS and NNS behaviors in 162 writing sessions across 27 teams. The primary challenges in analyzing writing behaviors are data complexity and the uncertainties introduced by automated methods. In response, we present \textsc{COALA}, a novel visual analytics tool that improves model interpretability by displaying uncertainties in author clusters, generating behavior summaries using large language models, and visualizing writing-related actions at multiple granularities. We validated the effectiveness of \textsc{COALA} through user studies with domain experts (N=2+2) and researchers with relevant experience (N=8). We present the insights discovered by participants using \textsc{COALA}, suggest features for future AI-assisted collaborative writing tools, and discuss the broader implications for analyzing collaborative processes beyond writing.

Naoto Nishida, Yoshio Ishiguro, Jun Rekiomto et al.

In today's globalized world, there are increasing opportunities for individuals to communicate using a common non-native language (lingua franca). Non-native speakers often have opportunities to listen to foreign languages, but may not comprehend them as fully as native speakers do. To aid real-time comprehension, live transcription of subtitles is frequently used in everyday life (e.g., during Zoom conversations, watching YouTube videos, or on social networking sites). However, simultaneously reading subtitles while listening can increase cognitive load. In this study, we propose Dynamik, a system that reduces cognitive load during reading by decreasing the size of less important words and enlarging important ones, thereby enhancing sentence contrast. Our results indicate that Dynamik can reduce certain aspects of cognitive load, specifically, participants' perceived performance and effort among individuals with low proficiency in English, as well as enhance the users' sense of comprehension, especially among people with low English ability. We further discuss our methods' applicability to other languages and potential improvements and further research directions.