Luis Fernando D'Haro

Chen Zhang, Luis Fernando D'Haro, Chengguang Tang et al.

Recent advancements in reference-free learned metrics for open-domain dialogue evaluation have been driven by the progress in pre-trained language models and the availability of dialogue data with high-quality human annotations. However, current studies predominantly concentrate on English dialogues, and the generalization of these metrics to other languages has not been fully examined. This is largely due to the absence of a multilingual dialogue evaluation benchmark. To address the issue, we introduce xDial-Eval, built on top of open-source English dialogue evaluation datasets. xDial-Eval includes 12 turn-level and 6 dialogue-level English datasets, comprising 14930 annotated turns and 8691 annotated dialogues respectively. The English dialogue data are extended to nine other languages with commercial machine translation systems. On xDial-Eval, we conduct comprehensive analyses of previous BERT-based metrics and the recently-emerged large language models. Lastly, we establish strong self-supervised and multilingual baselines. In terms of average Pearson correlations over all datasets and languages, the best baseline outperforms OpenAI's ChatGPT by absolute improvements of 6.5% and 4.6% at the turn and dialogue levels respectively, albeit with much fewer parameters. The data and code are publicly available at https://github.com/e0397123/xDial-Eval.

Shikib Mehri, Jinho Choi, Luis Fernando D'Haro et al.

This is a report on the NSF Future Directions Workshop on Automatic Evaluation of Dialog. The workshop explored the current state of the art along with its limitations and suggested promising directions for future work in this important and very rapidly changing area of research.

Mario Rodríguez-Cantelar, Chen Zhang, Chengguang Tang et al.

The advent and fast development of neural networks have revolutionized the research on dialogue systems and subsequently have triggered various challenges regarding their automatic evaluation. Automatic evaluation of open-domain dialogue systems as an open challenge has been the center of the attention of many researchers. Despite the consistent efforts to improve automatic metrics' correlations with human evaluation, there have been very few attempts to assess their robustness over multiple domains and dimensions. Also, their focus is mainly on the English language. All of these challenges prompt the development of automatic evaluation metrics that are reliable in various domains, dimensions, and languages. This track in the 11th Dialogue System Technology Challenge (DSTC11) is part of the ongoing effort to promote robust and multilingual automatic evaluation metrics. This article describes the datasets and baselines provided to participants and discusses the submission and result details of the two proposed subtasks.

Chen Zhang, Luis Fernando D'Haro, Qiquan Zhang et al.

Recent model-based reference-free metrics for open-domain dialogue evaluation exhibit promising correlations with human judgment. However, they either perform turn-level evaluation or look at a single dialogue quality dimension. One would expect a good evaluation metric to assess multiple quality dimensions at the dialogue level. To this end, we are motivated to propose a multi-dimensional dialogue-level metric, which consists of three sub-metrics with each targeting a specific dimension. The sub-metrics are trained with novel self-supervised objectives and exhibit strong correlations with human judgment for their respective dimensions. Moreover, we explore two approaches to combine the sub-metrics: metric ensemble and multitask learning. Both approaches yield a holistic metric that significantly outperforms individual sub-metrics. Compared to the existing state-of-the-art metric, the combined metrics achieve around 16% relative improvement on average across three high-quality dialogue-level evaluation benchmarks.

Yiming Chen, Xianghu Yue, Xiaoxue Gao et al.

Various audio-LLMs (ALLMs) have been explored recently for tackling different audio tasks simultaneously using a single, unified model. While existing evaluations of ALLMs primarily focus on single-audio tasks, real-world applications often involve processing multiple audio streams simultaneously. To bridge this gap, we propose the first multi-audio evaluation (MAE) benchmark that consists of 20 datasets from 11 multi-audio tasks encompassing both speech and sound scenarios. Comprehensive experiments on MAE demonstrate that the existing ALLMs, while being powerful in comprehending primary audio elements in individual audio inputs, struggling to handle multi-audio scenarios. To this end, we propose a novel multi-audio-LLM (MALLM) to capture audio context among multiple similar audios using discriminative learning on our proposed synthetic data. The results demonstrate that the proposed MALLM outperforms all baselines and achieves high data efficiency using synthetic data without requiring human annotations. The proposed MALLM opens the door for ALLMs towards multi-audio processing era and brings us closer to replicating human auditory capabilities in machines.

Chen Zhang, Luis Fernando D'Haro, Qiquan Zhang et al.

Chatbots are expected to be knowledgeable across multiple domains, e.g. for daily chit-chat, exchange of information, and grounding in emotional situations. To effectively measure the quality of such conversational agents, a model-based automatic dialogue evaluation metric (ADEM) is expected to perform well across multiple domains. Despite significant progress, an ADEM that works well in one domain does not necessarily generalize to another. This calls for a dedicated network architecture for domain generalization. To tackle the multi-domain dialogue evaluation task, we propose a Panel of Experts (PoE), a multitask network that consists of a shared transformer encoder and a collection of lightweight adapters. The shared encoder captures the general knowledge of dialogues across domains, while each adapter specializes in one specific domain and serves as a domain expert. To validate the idea, we construct a high-quality multi-domain dialogue dataset leveraging data augmentation and pseudo-labeling. The PoE network is comprehensively assessed on 16 dialogue evaluation datasets spanning a wide range of dialogue domains. It achieves state-of-the-art performance in terms of mean Spearman correlation over all the evaluation datasets. It exhibits better zero-shot generalization than existing state-of-the-art ADEMs and the ability to easily adapt to new domains with few-shot transfer learning.

Chen Zhang, Luis Fernando D'Haro, Yiming Chen et al.

Automatic evaluation is an integral aspect of dialogue system research. The traditional reference-based NLG metrics are generally found to be unsuitable for dialogue assessment. Consequently, recent studies have suggested various unique, reference-free neural metrics that better align with human evaluations. Notably among them, large language models (LLMs), particularly the instruction-tuned variants like ChatGPT, are shown to be promising substitutes for human judges. Yet, existing works on utilizing LLMs for automatic dialogue evaluation are limited in their scope in terms of the number of meta-evaluation datasets, mode of evaluation, coverage of LLMs, etc. Hence, it remains inconclusive how effective these LLMs are. To this end, we conduct a comprehensive study on the application of LLMs for automatic dialogue evaluation. Specifically, we analyze the multi-dimensional evaluation capability of 30 recently emerged LLMs at both turn and dialogue levels, using a comprehensive set of 12 meta-evaluation datasets. Additionally, we probe the robustness of the LLMs in handling various adversarial perturbations at both turn and dialogue levels. Finally, we explore how model-level and dimension-level ensembles impact the evaluation performance. All resources are available at https://github.com/e0397123/comp-analysis.

Yiming Chen, Chen Zhang, Danqing Luo et al.

The automatic evaluation of natural language generation (NLG) systems presents a long-lasting challenge. Recent studies have highlighted various neural metrics that align well with human evaluations. Yet, the robustness of these evaluators against adversarial perturbations remains largely under-explored due to the unique challenges in obtaining adversarial data for different NLG evaluation tasks. To address the problem, we introduce AdvEval, a novel black-box adversarial framework against NLG evaluators. AdvEval is specially tailored to generate data that yield strong disagreements between human and victim evaluators. Specifically, inspired by the recent success of large language models (LLMs) in text generation and evaluation, we adopt strong LLMs as both the data generator and gold evaluator. Adversarial data are automatically optimized with feedback from the gold and victim evaluator. We conduct experiments on 12 victim evaluators and 11 NLG datasets, spanning tasks including dialogue, summarization, and question evaluation. The results show that AdvEval can lead to significant performance degradation of various victim metrics, thereby validating its efficacy.

John Mendonça, Lining Zhang, Rahul Mallidi et al.

The rapid advancement of Large Language Models (LLMs) has intensified the need for robust dialogue system evaluation, yet comprehensive assessment remains challenging. Traditional metrics often prove insufficient, and safety considerations are frequently narrowly defined or culturally biased. The DSTC12 Track 1, "Dialog System Evaluation: Dimensionality, Language, Culture and Safety," is part of the ongoing effort to address these critical gaps. The track comprised two subtasks: (1) Dialogue-level, Multi-dimensional Automatic Evaluation Metrics, and (2) Multilingual and Multicultural Safety Detection. For Task 1, focused on 10 dialogue dimensions, a Llama-3-8B baseline achieved the highest average Spearman's correlation (0.1681), indicating substantial room for improvement. In Task 2, while participating teams significantly outperformed a Llama-Guard-3-1B baseline on the multilingual safety subset (top ROC-AUC 0.9648), the baseline proved superior on the cultural subset (0.5126 ROC-AUC), highlighting critical needs in culturally-aware safety. This paper describes the datasets and baselines provided to participants, as well as submission evaluation results for each of the two proposed subtasks.

Marcos Estecha-Garitagoitia, Chen Zhang, Mario Rodríguez-Cantelar et al.

This paper provides preliminary results on exploring the task of performing turn-level data augmentation for dialogue system based on different types of commonsense relationships, and the automatic evaluation of the generated synthetic turns. The proposed methodology takes advantage of the extended knowledge and zero-shot capabilities of pretrained Large Language Models (LLMs) to follow instructions, understand contextual information, and their commonsense reasoning capabilities. The approach draws inspiration from methodologies like Chain-of-Thought (CoT), applied more explicitly to the task of prompt-based generation for dialogue-based data augmentation conditioned on commonsense attributes, and the automatic evaluation of the generated dialogues. To assess the effectiveness of the proposed approach, first we extracted 200 randomly selected partial dialogues, from 5 different well-known dialogue datasets, and generate alternative responses conditioned on different event commonsense attributes. This novel dataset allows us to measure the proficiency of LLMs in generating contextually relevant commonsense knowledge, particularly up to 12 different specific ATOMIC [10] database relations. Secondly, we propose an evaluation framework to automatically detect the quality of the generated dataset inspired by the ACCENT [26] metric, which offers a nuanced approach to assess event commonsense. However, our method does not follow ACCENT's complex eventrelation tuple extraction process. Instead, we propose an instruction-based prompt for each commonsense attribute and use state-of-the-art LLMs to automatically detect the original attributes used when creating each augmented turn in the previous step. Preliminary results suggest that our approach effectively harnesses LLMs capabilities for commonsense reasoning and evaluation in dialogue systems.

David Romero, Chenyang Lyu, Haryo Akbarianto Wibowo et al.

Visual Question Answering (VQA) is an important task in multimodal AI, and it is often used to test the ability of vision-language models to understand and reason on knowledge present in both visual and textual data. However, most of the current VQA models use datasets that are primarily focused on English and a few major world languages, with images that are typically Western-centric. While recent efforts have tried to increase the number of languages covered on VQA datasets, they still lack diversity in low-resource languages. More importantly, although these datasets often extend their linguistic range via translation or some other approaches, they usually keep images the same, resulting in narrow cultural representation. To address these limitations, we construct CVQA, a new Culturally-diverse multilingual Visual Question Answering benchmark, designed to cover a rich set of languages and cultures, where we engage native speakers and cultural experts in the data collection process. As a result, CVQA includes culturally-driven images and questions from across 30 countries on four continents, covering 31 languages with 13 scripts, providing a total of 10k questions. We then benchmark several Multimodal Large Language Models (MLLMs) on CVQA, and show that the dataset is challenging for the current state-of-the-art models. This benchmark can serve as a probing evaluation suite for assessing the cultural capability and bias of multimodal models and hopefully encourage more research efforts toward increasing cultural awareness and linguistic diversity in this field.

Chen Zhang, Luis Fernando D'Haro, Thomas Friedrichs et al.

Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue evaluator is expected to conduct assessment across domains as well. However, most of the state-of-the-art automatic dialogue evaluation metrics (ADMs) are not designed for multi-domain evaluation. We are motivated to design a general and robust framework, MDD-Eval, to address the problem. Specifically, we first train a teacher evaluator with human-annotated data to acquire a rating skill to tell good dialogue responses from bad ones in a particular domain and then, adopt a self-training strategy to train a new evaluator with teacher-annotated multi-domain data, that helps the new evaluator to generalize across multiple domains. MDD-Eval is extensively assessed on six dialogue evaluation benchmarks. Empirical results show that the MDD-Eval framework achieves a strong performance with an absolute improvement of 7% over the state-of-the-art ADMs in terms of mean Spearman correlation scores across all the evaluation benchmarks.

Chen Zhang, João Sedoc, Luis Fernando D'Haro et al.

The development of Open-Domain Dialogue Systems (ODS)is a trending topic due to the large number of research challenges, large societal and business impact, and advances in the underlying technology. However, the development of these kinds of systems requires two important characteristics:1) automatic evaluation mechanisms that show high correlations with human judgements across multiple dialogue evaluation aspects (with explainable features for providing constructive and explicit feedback on the quality of generative models' responses for quick development and deployment)and 2) mechanisms that can help to control chatbot responses,while avoiding toxicity and employing intelligent ways to handle toxic user comments and keeping interaction flow and engagement. This track at the 10th Dialogue System Technology Challenge (DSTC10) is part of the ongoing effort to promote scalable and toxic-free ODS. This paper describes the datasets and baselines provided to participants, as well as submission evaluation results for each of the two proposed subtasks.

Chen Zhang, Luis Fernando D'Haro, Yiming Chen et al.

Recently, there is a surge of interest in applying pre-trained language models (Pr-LM) in automatic open-domain dialog evaluation. Pr-LMs offer a promising direction for addressing the multi-domain evaluation challenge. Yet, the impact of different Pr-LMs on the performance of automatic metrics is not well-understood. This paper examines 8 different Pr-LMs and studies their impact on three typical automatic dialog evaluation metrics across three different dialog evaluation benchmarks. Specifically, we analyze how the choice of Pr-LMs affects the performance of automatic metrics. Extensive correlation analyses on each of the metrics are performed to assess the effects of different Pr-LMs along various axes, including pre-training objectives, dialog evaluation criteria, model size, and cross-dataset robustness. This study serves as the first comprehensive assessment of the effects of different Pr-LMs on automatic dialog evaluation.

Chen Zhang, Yiming Chen, Luis Fernando D'Haro et al.

A dialogue is essentially a multi-turn interaction among interlocutors. Effective evaluation metrics should reflect the dynamics of such interaction. Existing automatic metrics are focused very much on the turn-level quality, while ignoring such dynamics. To this end, we propose DynaEval, a unified automatic evaluation framework which is not only capable of performing turn-level evaluation, but also holistically considers the quality of the entire dialogue. In DynaEval, the graph convolutional network (GCN) is adopted to model a dialogue in totality, where the graph nodes denote each individual utterance and the edges represent the dependency between pairs of utterances. A contrastive loss is then applied to distinguish well-formed dialogues from carefully constructed negative samples. Experiments show that DynaEval significantly outperforms the state-of-the-art dialogue coherence model, and correlates strongly with human judgements across multiple dialogue evaluation aspects at both turn and dialogue level.

Chulaka Gunasekara, Seokhwan Kim, Luis Fernando D'Haro et al.

This paper introduces the Ninth Dialog System Technology Challenge (DSTC-9). This edition of the DSTC focuses on applying end-to-end dialog technologies for four distinct tasks in dialog systems, namely, 1. Task-oriented dialog Modeling with unstructured knowledge access, 2. Multi-domain task-oriented dialog, 3. Interactive evaluation of dialog, and 4. Situated interactive multi-modal dialog. This paper describes the task definition, provided datasets, baselines and evaluation set-up for each track. We also summarize the results of the submitted systems to highlight the overall trends of the state-of-the-art technologies for the tasks.

Jiewen Wu, Luis Fernando D'Haro, Nancy F. Chen et al.

We propose an architecture to jointly learn word and label embeddings for slot filling in spoken language understanding. The proposed approach encodes labels using a combination of word embeddings and straightforward word-label association from the training data. Compared to the state-of-the-art methods, our approach does not require label embeddings as part of the input and therefore lends itself nicely to a wide range of model architectures. In addition, our architecture computes contextual distances between words and labels to avoid adding contextual windows, thus reducing memory footprint. We validate the approach on established spoken dialogue datasets and show that it can achieve state-of-the-art performance with much fewer trainable parameters.

Koichiro Yoshino, Chiori Hori, Julien Perez et al.

This paper introduces the Seventh Dialog System Technology Challenges (DSTC), which use shared datasets to explore the problem of building dialog systems. Recently, end-to-end dialog modeling approaches have been applied to various dialog tasks. The seventh DSTC (DSTC7) focuses on developing technologies related to end-to-end dialog systems for (1) sentence selection, (2) sentence generation and (3) audio visual scene aware dialog. This paper summarizes the overall setup and results of DSTC7, including detailed descriptions of the different tracks and provided datasets. We also describe overall trends in the submitted systems and the key results. Each track introduced new datasets and participants achieved impressive results using state-of-the-art end-to-end technologies.

Fang Yuan, Zhe Wang, Jie Lin et al.

Video understanding has attracted much research attention especially since the recent availability of large-scale video benchmarks. In this paper, we address the problem of multi-label video classification. We first observe that there exists a significant knowledge gap between how machines and humans learn. That is, while current machine learning approaches including deep neural networks largely focus on the representations of the given data, humans often look beyond the data at hand and leverage external knowledge to make better decisions. Towards narrowing the gap, we propose to incorporate external knowledge graphs into video classification. In particular, we unify traditional "knowledgeless" machine learning models and knowledge graphs in a novel end-to-end framework. The framework is flexible to work with most existing video classification algorithms including state-of-the-art deep models. Finally, we conduct extensive experiments on the largest public video dataset YouTube-8M. The results are promising across the board, improving mean average precision by up to 2.9%.

Zhe Wang, Kingsley Kuan, Mathieu Ravaut et al.

The YouTube-8M video classification challenge requires teams to classify 0.7 million videos into one or more of 4,716 classes. In this Kaggle competition, we placed in the top 3% out of 650 participants using released video and audio features. Beyond that, we extend the original competition by including text information in the classification, making this a truly multi-modal approach with vision, audio and text. The newly introduced text data is termed as YouTube-8M-Text. We present a classification framework for the joint use of text, visual and audio features, and conduct an extensive set of experiments to quantify the benefit that this additional mode brings. The inclusion of text yields state-of-the-art results, e.g. 86.7% GAP on the YouTube-8M-Text validation dataset.