Moez Ben HajHmida

Aymen Ben Elhaj Mabrouk, Moez Ben Haj Hmida, Chayma Fourati et al.

Searching for an available, reliable, official, and understandable information is not a trivial task due to scattered information across the internet, and the availability lack of governmental communication channels communicating with African dialects and languages. In this paper, we introduce an Artificial Intelligence Powered chatbot for crisis communication that would be omnichannel, multilingual and multi dialectal. We present our work on modified StarSpace embedding tailored for African dialects for the question-answering task along with the architecture of the proposed chatbot system and a description of the different layers. English, French, Arabic, Tunisian, Igbo,Yorùbá, and Hausa are used as languages and dialects. Quantitative and qualitative evaluation results are obtained for our real deployed Covid-19 chatbot. Results show that users are satisfied and the conversation with the chatbot is meeting customer needs.

Abir Messaoudi, Hatem Haddad, Moez Ben HajHmida et al.

Tunisians on social media tend to express themselves in their local dialect using Latin script (TUNIZI). This raises an additional challenge to the process of exploring and recognizing online opinions. To date, very little work has addressed TUNIZI sentiment analysis due to scarce resources for training an automated system. In this paper, we focus on the Tunisian dialect sentiment analysis used on social media. Most of the previous work used machine learning techniques combined with handcrafted features. More recently, Deep Neural Networks were widely used for this task, especially for the English language. In this paper, we explore the importance of various unsupervised word representations (word2vec, BERT) and we investigate the use of Convolutional Neural Networks and Bidirectional Long Short-Term Memory. Without using any kind of handcrafted features, our experimental results on two publicly available datasets showed comparable performances to other languages.

Oumaima Oueslati, Erik Cambria, Moez Ben HajHmida et al.

Sentiment analysis is a task of natural language processing which has recently attracted increasing attention. However, sentiment analysis research has mainly been carried out for the English language. Although Arabic is ramping up as one of the most used languages on the Internet, only a few studies have focused on Arabic sentiment analysis so far. In this paper, we carry out an in-depth qualitative study of the most important research works in this context by presenting limits and strengths of existing approaches. In particular, we survey both approaches that leverage machine translation or transfer learning to adapt English resources to Arabic and approaches that stem directly from the Arabic language.