DeXin Kong

Dexin Kong, Nan Yu, Yun Yuan et al.

Emotion Cause Extraction in Conversations (ECEC) aims to extract the utterances which contain the emotional cause in conversations. Most prior research focuses on modelling conversational contexts with sequential encoding, ignoring the informative interactions between utterances and conversational-specific features for ECEC. In this paper, we investigate the importance of discourse structures in handling utterance interactions and conversationspecific features for ECEC. To this end, we propose a discourse-aware model (DAM) for this task. Concretely, we jointly model ECEC with discourse parsing using a multi-task learning (MTL) framework and explicitly encode discourse structures via gated graph neural network (gated GNN), integrating rich utterance interaction information to our model. In addition, we use gated GNN to further enhance our ECEC model with conversation-specific features. Results on the benchmark corpus show that DAM outperform the state-of-theart (SOTA) systems in the literature. This suggests that the discourse structure may contain a potential link between emotional utterances and their corresponding cause expressions. It also verifies the effectiveness of conversationalspecific features. The codes of this paper will be available on GitHub.

Dexin Kong, Xu Yan, Ming Chen et al.

Different from traditional Business-to-Consumer e-commerce platforms~(e.g., Amazon), online fleamarket platforms~(e.g., Craigslist) mainly focus on individual sellers who are lack of time investment and business proficiency. Individual sellers often struggle with the bargaining process and thus the deal is unaccomplished. Recent advancements in Large Language Models(LLMs) demonstrate huge potential in various dialogue tasks, but those tasks are mainly in the form of passively following user's instruction. Bargaining, as a form of proactive dialogue task, represents a distinct art of dialogue considering the dynamism of environment and uncertainty of adversary strategies. In this paper, we propose an LLM-empowered bargaining agent designed for online fleamarket platform sellers, named as FishBargain. Specifically, FishBargain understands the chat context and product information, chooses both action and language skill considering possible adversary actions and generates utterances. FishBargain has been tested by thousands of individual sellers on one of the largest online fleamarket platforms~(Xianyu) in China. Both qualitative and quantitative experiments demonstrate that FishBargain can effectively help sellers make more deals.

Issue Yishu Wang, Kakam Chong, Xiaofeng Wang et al.

In online second-hand marketplaces, multi-turn bargaining is a crucial part of seller-buyer interactions. Large Language Models (LLMs) can act as seller agents, negotiating with buyers on behalf of sellers under given business constraints. A critical ability for such agents is to track and accurately interpret cumulative buyer intents across long negotiations, which directly impacts bargaining effectiveness. We introduce a multi-turn evaluation framework for measuring the bargaining ability of seller agents in e-commerce dialogues. The framework tests whether an agent can extract and track buyer intents. Our contributions are: (1) a large-scale e-commerce bargaining benchmark spanning 622 categories, 9,892 products, and 3,014 tasks; (2) a turn-level evaluation framework grounded in Theory of Mind (ToM) with annotated buyer intents, moving beyond outcome-only metrics; and (3) an automated pipeline that extracts reliable intent from massive dialogue data.