Anurag Beniwal

Sahil Verma, Chirag Shah, John P. Dickerson et al. · uw

Recommender systems influence many of our interactions in the digital world -- impacting how we shop for clothes, sorting what we see when browsing YouTube or TikTok, and determining which restaurants and hotels we are shown when using hospitality platforms. Modern recommender systems are large, opaque models trained on a mixture of proprietary and open-source datasets. Naturally, issues of trust arise on both the developer and user side: is the system working correctly, and why did a user receive (or not receive) a particular recommendation? Providing an explanation alongside a recommendation alleviates some of these concerns. The status quo for auxiliary recommender system feedback is either user-specific explanations (e.g., "users who bought item B also bought item A") or item-specific explanations (e.g., "we are recommending item A because you watched/bought item B"). However, users bring personalized context into their search experience, valuing an item as a function of that item's attributes and their own personal preferences. In this work, we propose RecXplainer, a novel method for generating fine-grained explanations based on a user's preferences over the attributes of recommended items. We evaluate RecXplainer on five real-world and large-scale recommendation datasets using five different kinds of recommender systems to demonstrate the efficacy of RecXplainer in capturing users' preferences over item attributes and using them to explain recommendations. We also compare RecXplainer to five baselines and show RecXplainer's exceptional performance on ten metrics.

Rohan Sarkar, Navaneeth Bodla, Mariya I. Vasileva et al.

Learning an effective outfit-level representation is critical for predicting the compatibility of items in an outfit, and retrieving complementary items for a partial outfit. We present a framework, OutfitTransformer, that uses the proposed task-specific tokens and leverages the self-attention mechanism to learn effective outfit-level representations encoding the compatibility relationships between all items in the entire outfit for addressing both compatibility prediction and complementary item retrieval tasks. For compatibility prediction, we design an outfit token to capture a global outfit representation and train the framework using a classification loss. For complementary item retrieval, we design a target item token that additionally takes the target item specification (in the form of a category or text description) into consideration. We train our framework using a proposed set-wise outfit ranking loss to generate a target item embedding given an outfit, and a target item specification as inputs. The generated target item embedding is then used to retrieve compatible items that match the rest of the outfit. Additionally, we adopt a pre-training approach and a curriculum learning strategy to improve retrieval performance. Since our framework learns at an outfit-level, it allows us to learn a single embedding capturing higher-order relations among multiple items in the outfit more effectively than pairwise methods. Experiments demonstrate that our approach outperforms state-of-the-art methods on compatibility prediction, fill-in-the-blank, and complementary item retrieval tasks. We further validate the quality of our retrieval results with a user study.

Chenlu Ye, Zhou Yu, Ziji Zhang et al.

Reinforcement learning with verifiable rewards (RLVR) has emerged to be a predominant paradigm for mathematical reasoning tasks, offering stable improvements in reasoning ability. However, Outcome Reward Models (ORMs) in RLVR are too coarse-grained to distinguish flawed reasoning within correct answers or valid reasoning within incorrect answers. This lack of granularity introduces noisy and misleading gradients significantly and hinders further progress in reasoning process quality. While Process Reward Models (PRMs) offer fine-grained guidance for intermediate steps, they frequently suffer from inaccuracies and are susceptible to reward hacking. To resolve this dilemma, we introduce PRocess cOnsistency Filter (PROF), an effective data process curation method that harmonizes noisy, fine-grained process rewards with accurate, coarse-grained outcome rewards. Rather than naively blending PRM and ORM in the objective function (arXiv:archive/2506.18896), PROF leverages their complementary strengths through consistency-driven sample selection. Our approach retains correct responses with higher averaged process values and incorrect responses with lower averaged process values, while maintaining positive/negative training sample balance. Extensive experiments demonstrate that our method not only consistently improves the final accuracy over $4\%$ compared to the blending approaches, but also strengthens the quality of intermediate reasoning steps. Codes and training recipes are available at https://github.com/Chenluye99/PROF.

Vansh Kapoor, Aman Gupta, Hao Chen et al.

Multi-step reasoning tasks like mathematical problem solving are vulnerable to cascading failures, where a single incorrect step leads to complete solution breakdown. Current LLM routing methods assign entire queries to one model, treating all reasoning steps as equal. We propose TRIM (Targeted routing in multi-step reasoning tasks), which routes only critical steps$\unicode{x2013}$those likely to derail the solution$\unicode{x2013}$to larger models while letting smaller models handle routine continuations. Our key insight is that targeted step-level interventions can fundamentally transform inference efficiency by confining expensive calls to precisely those steps where stronger models prevent cascading errors. TRIM operates at the step-level: it uses process reward models to identify erroneous steps and makes routing decisions based on step-level uncertainty and budget constraints. We develop several routing strategies within TRIM, ranging from a simple threshold-based policy to more expressive policies that reason about long-horizon accuracy-cost trade-offs and uncertainty in step-level correctness estimates. On MATH-500, even the simplest thresholding strategy surpasses prior routing methods with 5x higher cost efficiency, while more advanced policies match the strong, expensive model's performance using 80% fewer expensive model tokens. On harder benchmarks such as AIME, TRIM achieves up to 6x higher cost efficiency. All methods generalize effectively across math reasoning tasks, demonstrating that step-level difficulty represents fundamental characteristics of reasoning.

Aman Gupta, Anirudh Ravichandran, Ziji Zhang et al.

Task-oriented dialogue systems are essential for applications ranging from customer service to personal assistants and are widely used across various industries. However, developing effective multi-domain systems remains a significant challenge due to the complexity of handling diverse user intents, entity types, and domain-specific knowledge across several domains. In this work, we propose DARD (Domain Assigned Response Delegation), a multi-agent conversational system capable of successfully handling multi-domain dialogs. DARD leverages domain-specific agents, orchestrated by a central dialog manager agent. Our extensive experiments compare and utilize various agent modeling approaches, combining the strengths of smaller fine-tuned models (Flan-T5-large & Mistral-7B) with their larger counterparts, Large Language Models (LLMs) (Claude Sonnet 3.0). We provide insights into the strengths and limitations of each approach, highlighting the benefits of our multi-agent framework in terms of flexibility and composability. We evaluate DARD using the well-established MultiWOZ benchmark, achieving state-of-the-art performance by improving the dialogue inform rate by 6.6% and the success rate by 4.1% over the best-performing existing approaches. Additionally, we discuss various annotator discrepancies and issues within the MultiWOZ dataset and its evaluation system.

Xiaomin Li, Zhou Yu, Ziji Zhang et al.

Large language models (LLMs) have demonstrated remarkable performance across diverse tasks by encoding vast amounts of factual knowledge. However, they are still prone to hallucinations, generating incorrect or misleading information, often accompanied by high uncertainty. Existing methods for hallucination detection primarily focus on quantifying internal uncertainty, which arises from missing or conflicting knowledge within the model. However, hallucinations can also stem from external uncertainty, where ambiguous user queries lead to multiple possible interpretations. In this work, we introduce Semantic Volume, a novel mathematical measure for quantifying both external and internal uncertainty in LLMs. Our approach perturbs queries and responses, embeds them in a semantic space, and computes the Gram matrix determinant of the embedding vectors, capturing their dispersion as a measure of uncertainty. Our framework provides a generalizable and unsupervised uncertainty detection method without requiring internal access to LLMs. We conduct extensive experiments on both external and internal uncertainty detections, demonstrating that our Semantic Volume method consistently outperforms existing baselines in both tasks. Additionally, we provide theoretical insights linking our measure to differential entropy, unifying and extending previous sampling-based uncertainty measures such as the semantic entropy. Semantic Volume is shown to be a robust and interpretable approach to improving the reliability of LLMs by systematically detecting uncertainty in both user queries and model responses.

Yingying Zhuang, Aman Gupta, Anurag Beniwal

Multilingual information retrieval has emerged as powerful tools for expanding knowledge sharing across languages. On the other hand, resources on high quality knowledge base are often scarce and in limited languages, therefore an effective embedding model to transform sentences from different languages into a feature vector space same as the knowledge base language becomes the key ingredient for cross language knowledge sharing, especially to transfer knowledge available in high-resource languages to low-resource ones. In this paper we propose a novel strategy to fine-tune multilingual embedding models with weighted sampling for contrastive learning, enabling multilingual information retrieval with a monolingual knowledge base. We demonstrate that the weighted sampling strategy produces performance gains compared to standard ones by up to 31.03\% in MRR and up to 33.98\% in Recall@3. Additionally, our proposed methodology is language agnostic and applicable for both multilingual and code switching use cases.

Ziji Zhang, Michael Yang, Zhiyu Chen et al.

Accurate intent classification is critical for efficient routing in customer service, ensuring customers are connected with the most suitable agents while reducing handling times and operational costs. However, as companies expand their product lines, intent classification faces scalability challenges due to the increasing number of intents and variations in taxonomy across different verticals. In this paper, we introduce REIC, a Retrieval-augmented generation Enhanced Intent Classification approach, which addresses these challenges effectively. REIC leverages retrieval-augmented generation (RAG) to dynamically incorporate relevant knowledge, enabling precise classification without the need for frequent retraining. Through extensive experiments on real-world datasets, we demonstrate that REIC outperforms traditional fine-tuning, zero-shot, and few-shot methods in large-scale customer service settings. Our results highlight its effectiveness in both in-domain and out-of-domain scenarios, demonstrating its potential for real-world deployment in adaptive and large-scale intent classification systems.

Sarik Ghazarian, Abhinav Gullapalli, Swair Shah et al.

In real-world task-oriented dialogue (TOD) settings, agents are required to strictly adhere to complex instructions while conducting multi-turn conversations with customers. These instructions are typically presented in natural language format and include general guidelines and step-by-step procedures with complex constraints. Existing TOD benchmarks often oversimplify the complex nature of these instructions by reducing them to simple schemas composed of intents, slots, and API call configurations. To address this gap and systematically benchmark LLMs' instruction-following capabilities, we propose TOD-ProcBench, a challenging benchmark featuring complex process instructions with intricate, fine-grained constraints that evaluates various LLMs' abilities to understand and follow instructions in multi-turn TODs. Our benchmark dataset comprises instruction documents derived from the high-quality ABCD dataset with corresponding conversations under human quality control. We formulate fine-grained constraints and action procedures as multi-level condition-action instruction statements. We design three tasks to comprehensively benchmark LLMs' complex instruction-following capabilities in multi-turn TODs. Task 1 evaluates how LLMs retrieve the most relevant statement from a complex instruction and predict the corresponding next action. In Task 2, we synthesize instruction-violating responses by injecting inconsistencies and manipulating the original instructions, and then we analyze how effectively LLMs can identify instruction-violating responses. Task 3 investigates LLMs' abilities in conditional generation of instruction-following responses based on the original complex instructions. Additionally, we conduct studies on the impact of multilingual settings and different instruction text formats on compliance performance. We release our benchmark under the Llama 3.3 Community License Agreement.

Aman Gupta, Yingying Zhuang, Zhou Yu et al.

Despite advances in the multilingual capabilities of Large Language Models (LLMs), their performance varies substantially across different languages and tasks. In multilingual retrieval-augmented generation (RAG)-based systems, knowledge bases (KB) are often shared from high-resource languages (such as English) to low-resource ones, resulting in retrieved information from the KB being in a different language than the rest of the context. In such scenarios, two common practices are pre-translation to create a mono-lingual prompt and cross-lingual prompting for direct inference. However, the impact of these choices remains unclear. In this paper, we systematically evaluate the impact of different prompt translation strategies for classification tasks with RAG-enhanced LLMs in multilingual systems. Experimental results show that an optimized prompting strategy can significantly improve knowledge sharing across languages, therefore improve the performance on the downstream classification task. The findings advocate for a broader utilization of multilingual resource sharing and cross-lingual prompt optimization for non-English languages, especially the low-resource ones.