CLDec 23, 2025
Bias Beneath the Tone: Empirical Characterisation of Tone Bias in LLM-Driven UX SystemsHeet Bodara, Md Masum Mushfiq, Isma Farah Siddiqui
Large Language Models are increasingly used in conversational systems such as digital personal assistants, shaping how people interact with technology through language. While their responses often sound fluent and natural, they can also carry subtle tone biases such as sounding overly polite, cheerful, or cautious even when neutrality is expected. These tendencies can influence how users perceive trust, empathy, and fairness in dialogue. In this study, we explore tone bias as a hidden behavioral trait of large language models. The novelty of this research lies in the integration of controllable large language model based dialogue synthesis with tone classification models, enabling robust and ethical emotion recognition in personal assistant interactions. We created two synthetic dialogue datasets, one generated from neutral prompts and another explicitly guided to produce positive or negative tones. Surprisingly, even the neutral set showed consistent tonal skew, suggesting that bias may stem from the model's underlying conversational style. Using weak supervision through a pretrained DistilBERT model, we labeled tones and trained several classifiers to detect these patterns. Ensemble models achieved macro F1 scores up to 0.92, showing that tone bias is systematic, measurable, and relevant to designing fair and trustworthy conversational AI.
SEDec 5, 2025
Invisible Load: Uncovering the Challenges of Neurodivergent Women in Software EngineeringMunazza Zaib, Wei Wang, Dulaji Hidellaarachchi et al.
Neurodivergent women in Software Engineering (SE) encounter distinctive challenges at the intersection of gender bias and neurological differences. To the best of our knowledge, no prior work in SE research has systematically examined this group, despite increasing recognition of neurodiversity in the workplace. Underdiagnosis, masking, and male-centric workplace cultures continue to exacerbate barriers that contribute to stress, burnout, and attrition. In response, we propose a hybrid methodological approach that integrates InclusiveMag's inclusivity framework with the GenderMag walkthrough process, tailored to the context of neurodivergent women in SE. The overarching design unfolds across three stages, scoping through literature review, deriving personas and analytic processes, and applying the method in collaborative workshops. We present a targeted literature review that synthesize challenges into cognitive, social, organizational, structural and career progression challenges neurodivergent women face in SE, including how under/late diagnosis and masking intensify exclusion. These findings lay the groundwork for subsequent stages that will develop and apply inclusive analytic methods to support actionable change.