Narayanan Sadagopan

Sahil Verma, Chirag Shah, John P. Dickerson et al. · uw

Recommender systems influence many of our interactions in the digital world -- impacting how we shop for clothes, sorting what we see when browsing YouTube or TikTok, and determining which restaurants and hotels we are shown when using hospitality platforms. Modern recommender systems are large, opaque models trained on a mixture of proprietary and open-source datasets. Naturally, issues of trust arise on both the developer and user side: is the system working correctly, and why did a user receive (or not receive) a particular recommendation? Providing an explanation alongside a recommendation alleviates some of these concerns. The status quo for auxiliary recommender system feedback is either user-specific explanations (e.g., "users who bought item B also bought item A") or item-specific explanations (e.g., "we are recommending item A because you watched/bought item B"). However, users bring personalized context into their search experience, valuing an item as a function of that item's attributes and their own personal preferences. In this work, we propose RecXplainer, a novel method for generating fine-grained explanations based on a user's preferences over the attributes of recommended items. We evaluate RecXplainer on five real-world and large-scale recommendation datasets using five different kinds of recommender systems to demonstrate the efficacy of RecXplainer in capturing users' preferences over item attributes and using them to explain recommendations. We also compare RecXplainer to five baselines and show RecXplainer's exceptional performance on ten metrics.

P Aditya Sreekar, Sahil Verma, Suransh Chopra et al.

Large Language Models (LLMs) are widely used in both industry and academia for various tasks, yet evaluating the consistency of generated text responses continues to be a challenge. Traditional metrics like ROUGE and BLEU show a weak correlation with human judgment. More sophisticated metrics using Natural Language Inference (NLI) have shown improved correlations but are complex to implement, require domain-specific training due to poor cross-domain generalization, and lack explainability. More recently, prompt-based metrics using LLMs as evaluators have emerged; while they are easier to implement, they still lack explainability and depend on task-specific prompts, which limits their generalizability. This work introduces Automated eXplainable Consistency Evaluation using LLMs (AXCEL), a prompt-based consistency metric which offers explanations for the consistency scores by providing detailed reasoning and pinpointing inconsistent text spans. AXCEL is also a generalizable metric which can be adopted to multiple tasks without changing the prompt. AXCEL outperforms both non-prompt and prompt-based state-of-the-art (SOTA) metrics in detecting inconsistencies across summarization by 8.7%, free text generation by 6.2%, and data-to-text conversion tasks by 29.4%. We also evaluate the influence of underlying LLMs on prompt based metric performance and recalibrate the SOTA prompt-based metrics with the latest LLMs for fair comparison. Further, we show that AXCEL demonstrates strong performance using open source LLMs.

Ziji Zhang, Zhehui Wang, Rajesh Kamma et al.

Speech-to-text errors made by automatic speech recognition (ASR) systems negatively impact downstream models. Error correction models as a post-processing text editing method have been recently developed for refining the ASR outputs. However, efficient models that meet the low latency requirements of industrial grade production systems have not been well studied. We propose PATCorrect-a novel non-autoregressive (NAR) approach based on multi-modal fusion leveraging representations from both text and phoneme modalities, to reduce word error rate (WER) and perform robustly with varying input transcription quality. We demonstrate that PATCorrect consistently outperforms state-of-the-art NAR method on English corpus across different upstream ASR systems, with an overall 11.62% WER reduction (WERR) compared to 9.46% WERR achieved by other methods using text only modality. Besides, its inference latency is at tens of milliseconds, making it ideal for systems with low latency requirements.

Vijay Lingam, Aditya Golatkar, Anwesan Pal et al.

For large language models deployed through black-box APIs, recurring inference costs often exceed one-time training costs. This motivates composed agentic systems that amortize expensive reasoning into reusable intermediate representations. We study a broad class of such systems, termed Guide-Core Policies (GCoP), in which a guide model generates a structured strategy that is executed by a black-box core model. This abstraction subsumes base, supervised, and advisor-style approaches, which differ primarily in how the guide is trained. We formalize GCoP under a cost-sensitive utility objective and show that end-to-end performance is governed by guide-averaged executability: the probability that a strategy generated by the guide can be faithfully executed by the core. Our analysis shows that existing GCoP instantiations often fail to optimize executability under deployment constraints, resulting in brittle strategies and inefficient computation. Motivated by these insights, we propose ExecTune, a principled training recipe that combines teacher-guided acceptance sampling, supervised fine-tuning, and structure-aware reinforcement learning to directly optimize syntactic validity, execution success, and cost efficiency. Across mathematical reasoning and code-generation benchmarks, GCoP with ExecTune improves accuracy by up to 9.2% over prior state-of-the-art baselines while reducing inference cost by up to 22.4%. It enables Claude Haiku 3.5 to outperform Sonnet 3.5 on both math and code tasks, and to come within 1.7% absolute accuracy of Sonnet 4 at 38% lower cost. Beyond efficiency, GCoP also supports modular adaptation by updating the guide without retraining the core.

Chenlu Ye, Zhou Yu, Ziji Zhang et al.

Reinforcement learning with verifiable rewards (RLVR) has emerged to be a predominant paradigm for mathematical reasoning tasks, offering stable improvements in reasoning ability. However, Outcome Reward Models (ORMs) in RLVR are too coarse-grained to distinguish flawed reasoning within correct answers or valid reasoning within incorrect answers. This lack of granularity introduces noisy and misleading gradients significantly and hinders further progress in reasoning process quality. While Process Reward Models (PRMs) offer fine-grained guidance for intermediate steps, they frequently suffer from inaccuracies and are susceptible to reward hacking. To resolve this dilemma, we introduce PRocess cOnsistency Filter (PROF), an effective data process curation method that harmonizes noisy, fine-grained process rewards with accurate, coarse-grained outcome rewards. Rather than naively blending PRM and ORM in the objective function (arXiv:archive/2506.18896), PROF leverages their complementary strengths through consistency-driven sample selection. Our approach retains correct responses with higher averaged process values and incorrect responses with lower averaged process values, while maintaining positive/negative training sample balance. Extensive experiments demonstrate that our method not only consistently improves the final accuracy over $4\%$ compared to the blending approaches, but also strengthens the quality of intermediate reasoning steps. Codes and training recipes are available at https://github.com/Chenluye99/PROF.

Aman Gupta, Anirudh Ravichandran, Ziji Zhang et al.

Task-oriented dialogue systems are essential for applications ranging from customer service to personal assistants and are widely used across various industries. However, developing effective multi-domain systems remains a significant challenge due to the complexity of handling diverse user intents, entity types, and domain-specific knowledge across several domains. In this work, we propose DARD (Domain Assigned Response Delegation), a multi-agent conversational system capable of successfully handling multi-domain dialogs. DARD leverages domain-specific agents, orchestrated by a central dialog manager agent. Our extensive experiments compare and utilize various agent modeling approaches, combining the strengths of smaller fine-tuned models (Flan-T5-large & Mistral-7B) with their larger counterparts, Large Language Models (LLMs) (Claude Sonnet 3.0). We provide insights into the strengths and limitations of each approach, highlighting the benefits of our multi-agent framework in terms of flexibility and composability. We evaluate DARD using the well-established MultiWOZ benchmark, achieving state-of-the-art performance by improving the dialogue inform rate by 6.6% and the success rate by 4.1% over the best-performing existing approaches. Additionally, we discuss various annotator discrepancies and issues within the MultiWOZ dataset and its evaluation system.

Xiaomin Li, Zhou Yu, Ziji Zhang et al.

Large language models (LLMs) have demonstrated remarkable performance across diverse tasks by encoding vast amounts of factual knowledge. However, they are still prone to hallucinations, generating incorrect or misleading information, often accompanied by high uncertainty. Existing methods for hallucination detection primarily focus on quantifying internal uncertainty, which arises from missing or conflicting knowledge within the model. However, hallucinations can also stem from external uncertainty, where ambiguous user queries lead to multiple possible interpretations. In this work, we introduce Semantic Volume, a novel mathematical measure for quantifying both external and internal uncertainty in LLMs. Our approach perturbs queries and responses, embeds them in a semantic space, and computes the Gram matrix determinant of the embedding vectors, capturing their dispersion as a measure of uncertainty. Our framework provides a generalizable and unsupervised uncertainty detection method without requiring internal access to LLMs. We conduct extensive experiments on both external and internal uncertainty detections, demonstrating that our Semantic Volume method consistently outperforms existing baselines in both tasks. Additionally, we provide theoretical insights linking our measure to differential entropy, unifying and extending previous sampling-based uncertainty measures such as the semantic entropy. Semantic Volume is shown to be a robust and interpretable approach to improving the reliability of LLMs by systematically detecting uncertainty in both user queries and model responses.

Sarik Ghazarian, Abhinav Gullapalli, Swair Shah et al.

In real-world task-oriented dialogue (TOD) settings, agents are required to strictly adhere to complex instructions while conducting multi-turn conversations with customers. These instructions are typically presented in natural language format and include general guidelines and step-by-step procedures with complex constraints. Existing TOD benchmarks often oversimplify the complex nature of these instructions by reducing them to simple schemas composed of intents, slots, and API call configurations. To address this gap and systematically benchmark LLMs' instruction-following capabilities, we propose TOD-ProcBench, a challenging benchmark featuring complex process instructions with intricate, fine-grained constraints that evaluates various LLMs' abilities to understand and follow instructions in multi-turn TODs. Our benchmark dataset comprises instruction documents derived from the high-quality ABCD dataset with corresponding conversations under human quality control. We formulate fine-grained constraints and action procedures as multi-level condition-action instruction statements. We design three tasks to comprehensively benchmark LLMs' complex instruction-following capabilities in multi-turn TODs. Task 1 evaluates how LLMs retrieve the most relevant statement from a complex instruction and predict the corresponding next action. In Task 2, we synthesize instruction-violating responses by injecting inconsistencies and manipulating the original instructions, and then we analyze how effectively LLMs can identify instruction-violating responses. Task 3 investigates LLMs' abilities in conditional generation of instruction-following responses based on the original complex instructions. Additionally, we conduct studies on the impact of multilingual settings and different instruction text formats on compliance performance. We release our benchmark under the Llama 3.3 Community License Agreement.

Neela Sawant, Chitti Babu Namballa, Narayanan Sadagopan et al.

This work explores the idea of a causal contextual multi-armed bandit approach to automated marketing, where we estimate and optimize the causal (incremental) effects. Focusing on causal effect leads to better return on investment (ROI) by targeting only the persuadable customers who wouldn't have taken the action organically. Our approach draws on strengths of causal inference, uplift modeling, and multi-armed bandits. It optimizes on causal treatment effects rather than pure outcome, and incorporates counterfactual generation within data collection. Following uplift modeling results, we optimize over the incremental business metric. Multi-armed bandit methods allow us to scale to multiple treatments and to perform off-policy policy evaluation on logged data. The Thompson sampling strategy in particular enables exploration of treatments on similar customer contexts and materialization of counterfactual outcomes. Preliminary offline experiments on a retail Fashion marketing dataset show merits of our proposal.