Hemank Lamba

Antonia Karamolegkou, Angana Borah, Eunjung Cho et al.

Recent advancements in large language models (LLMs) have unlocked unprecedented possibilities across a range of applications. However, as a community, we believe that the field of Natural Language Processing (NLP) has a growing need to approach deployment with greater intentionality and responsibility. In alignment with the broader vision of AI for Social Good (Tomašev et al., 2020), this paper examines the role of NLP in addressing pressing societal challenges. Through a cross-disciplinary analysis of social goals and emerging risks, we highlight promising research directions and outline challenges that must be addressed to ensure responsible and equitable progress in NLP4SG research.

Rui Bai, Di Lu, Shihao Ran et al.

Natural Language Processing (NLP) of news articles can play an important role in understanding the dynamics and causes of violent conflict. Despite the availability of datasets categorizing various conflict events, the existing labels often do not cover all of the fine-grained violent conflict event types relevant to areas like the Horn of Africa. In this paper, we introduce a new benchmark dataset Conflict Events in the Horn of Africa region (CEHA) and propose a new task for identifying violent conflict events using online resources with this dataset. The dataset consists of 500 English event descriptions regarding conflict events in the Horn of Africa region with fine-grained event-type definitions that emphasize the cause of the conflict. This dataset categorizes the key types of conflict risk according to specific areas required by stakeholders in the Humanitarian-Peace-Development Nexus. Additionally, we conduct extensive experiments on two tasks supported by this dataset: Event-relevance Classification and Event-type Classification. Our baseline models demonstrate the challenging nature of these tasks and the usefulness of our dataset for model evaluations in low-resource settings with limited number of training data.

Seyedali Mohammadi, Bhaskara Hanuma Vedula, Hemank Lamba et al.

Do LLMs genuinely incorporate external definitions, or do they primarily rely on their parametric knowledge? To address these questions, we conduct controlled experiments across multiple explanation benchmark datasets (general and domain-specific) and label definition conditions, including expert-curated, LLM-generated, perturbed, and swapped definitions. Our results reveal that while explicit label definitions can enhance accuracy and explainability, their integration into an LLM's task-solving processes is neither guaranteed nor consistent, suggesting reliance on internalized representations in many cases. Models often default to their internal representations, particularly in general tasks, whereas domain-specific tasks benefit more from explicit definitions. These findings underscore the need for a deeper understanding of how LLMs process external knowledge alongside their pre-existing capabilities.

Anton Abilov, Ke Zhang, Hemank Lamba et al.

Publications in the AI for Good space have tended to focus on the research and model development that can support high-impact applications. However, very few AI for Good papers discuss the process of deploying and collaborating with the partner organization, and the resulting real-world impact. In this work, we share details about the close collaboration with a humanitarian-to-humanitarian (H2H) organization and how to not only deploy the AI model in a resource-constrained environment, but also how to maintain it for continuous performance updates, and share key takeaways for practitioners.

Roberto Mondini, Neema Kotonya, Robert L. Logan et al.

Online reporting platforms have enabled citizens around the world to collectively share their opinions and report in real time on events impacting their local communities. Systematically organizing (e.g., categorizing by attributes) and geotagging large amounts of crowdsourced information is crucial to ensuring that accurate and meaningful insights can be drawn from this data and used by policy makers to bring about positive change. These tasks, however, typically require extensive manual annotation efforts. In this paper we present Uchaguzi-2022, a dataset of 14k categorized and geotagged citizen reports related to the 2022 Kenyan General Election containing mentions of election-related issues such as official misconduct, vote count irregularities, and acts of violence. We use this dataset to investigate whether language models can assist in scalably categorizing and geotagging reports, thus highlighting its potential application in the AI for Social Good space.

Hemank Lamba, Kit T. Rodolfa, Rayid Ghani

Applications of machine learning (ML) to high-stakes policy settings -- such as education, criminal justice, healthcare, and social service delivery -- have grown rapidly in recent years, sparking important conversations about how to ensure fair outcomes from these systems. The machine learning research community has responded to this challenge with a wide array of proposed fairness-enhancing strategies for ML models, but despite the large number of methods that have been developed, little empirical work exists evaluating these methods in real-world settings. Here, we seek to fill this research gap by investigating the performance of several methods that operate at different points in the ML pipeline across four real-world public policy and social good problems. Across these problems, we find a wide degree of variability and inconsistency in the ability of many of these methods to improve model fairness, but post-processing by choosing group-specific score thresholds consistently removes disparities, with important implications for both the ML research community and practitioners deploying machine learning to inform consequential policy decisions.

Kit T. Rodolfa, Hemank Lamba, Rayid Ghani

Growing use of machine learning in policy and social impact settings have raised concerns for fairness implications, especially for racial minorities. These concerns have generated considerable interest among machine learning and artificial intelligence researchers, who have developed new methods and established theoretical bounds for improving fairness, focusing on the source data, regularization and model training, or post-hoc adjustments to model scores. However, little work has studied the practical trade-offs between fairness and accuracy in real-world settings to understand how these bounds and methods translate into policy choices and impact on society. Our empirical study fills this gap by investigating the impact of mitigating disparities on accuracy, focusing on the common context of using machine learning to inform benefit allocation in resource-constrained programs across education, mental health, criminal justice, and housing safety. Here we describe applied work in which we find fairness-accuracy trade-offs to be negligible in practice. In each setting studied, explicitly focusing on achieving equity and using our proposed post-hoc disparity mitigation methods, fairness was substantially improved without sacrificing accuracy. This observation was robust across policy contexts studied, scale of resources available for intervention, time, and relative size of the protected groups. These empirical results challenge a commonly held assumption that reducing disparities either requires accepting an appreciable drop in accuracy or the development of novel, complex methods, making reducing disparities in these applications more practical.

Kasun Amarasinghe, Kit Rodolfa, Hemank Lamba et al.

Explainability is highly-desired in Machine Learning (ML) systems supporting high-stakes policy decisions in areas such as health, criminal justice, education, and employment. While the field of explainable ML has expanded in recent years, much of this work has not taken real-world needs into account. A majority of proposed methods are designed with \textit{generic} explainability goals without well-defined use-cases or intended end-users and evaluated on simplified tasks, benchmark problems/datasets, or with proxy users (e.g., AMT). We argue that these simplified evaluation settings do not capture the nuances and complexities of real-world applications. As a result, the applicability and effectiveness of this large body of theoretical and methodological work in real-world applications are unclear. In this work, we take steps toward addressing this gap for the domain of public policy. First, we identify the primary use-cases of explainable ML within public policy problems. For each use case, we define the end-users of explanations and the specific goals the explanations have to fulfill. Finally, we map existing work in explainable ML to these use-cases, identify gaps in established capabilities, and propose research directions to fill those gaps to have a practical societal impact through ML. The contribution is 1) a methodology for explainable ML researchers to identify use cases and develop methods targeted at them and 2) using that methodology for the domain of public policy and giving an example for the researchers on developing explainable ML methods that result in real-world impact.

Subhabrata Mukherjee, Hemank Lamba, Gerhard Weikum

Current recommender systems exploit user and item similarities by collaborative filtering. Some advanced methods also consider the temporal evolution of item ratings as a global background process. However, all prior methods disregard the individual evolution of a user's experience level and how this is expressed in the user's writing in a review community. In this paper, we model the joint evolution of user experience, interest in specific item facets, writing style, and rating behavior. This way we can generate individual recommendations that take into account the user's maturity level (e.g., recommending art movies rather than blockbusters for a cinematography expert). As only item ratings and review texts are observables, we capture the user's experience and interests in a latent model learned from her reviews, vocabulary and writing style. We develop a generative HMM-LDA model to trace user evolution, where the Hidden Markov Model (HMM) traces her latent experience progressing over time -- with solely user reviews and ratings as observables over time. The facets of a user's interest are drawn from a Latent Dirichlet Allocation (LDA) model derived from her reviews, as a function of her (again latent) experience level. In experiments with five real-world datasets, we show that our model improves the rating prediction over state-of-the-art baselines, by a substantial margin. We also show, in a use-case study, that our model performs well in the assessment of user experience levels.

Neil Shah, Hemank Lamba, Alex Beutel et al.

Most past work on social network link fraud detection tries to separate genuine users from fraudsters, implicitly assuming that there is only one type of fraudulent behavior. But is this assumption true? And, in either case, what are the characteristics of such fraudulent behaviors? In this work, we set up honeypots ("dummy" social network accounts), and buy fake followers (after careful IRB approval). We report the signs of such behaviors including oddities in local network connectivity, account attributes, and similarities and differences across fraud providers. Most valuably, we discover and characterize several types of fraud behaviors. We discuss how to leverage our insights in practice by engineering strongly performing entropy-based features and demonstrating high classification accuracy. Our contributions are (a) instrumentation: we detail our experimental setup and carefully engineered data collection process to scrape Twitter data while respecting API rate-limits, (b) observations on fraud multimodality: we analyze our honeypot fraudster ecosystem and give surprising insights into the multifaceted behaviors of these fraudster types, and (c) features: we propose novel features that give strong (>0.95 precision/recall) discriminative power on ground-truth Twitter data.