Murali Mohana Krishna Dandu

Yanan Cao, Farnaz Fallahi, Murali Mohana Krishna Dandu et al.

Large Language Models (LLMs) have demonstrated impressive capabilities in reasoning and prediction across different domains. Yet, their ability to infer temporal regularities from structured behavioral data remains underexplored. This paper presents a systematic study investigating whether LLMs can predict time intervals between recurring user actions, such as repeated purchases, and how different levels of contextual information shape their predictive behavior. Using a simple but representative repurchase scenario, we benchmark state-of-the-art LLMs in zero-shot settings against both statistical and machine-learning models. Two key findings emerge. First, while LLMs surpass lightweight statistical baselines, they consistently underperform dedicated machine-learning models, showing their limited ability to capture quantitative temporal structure. Second, although moderate context can improve LLM accuracy, adding further user-level detail degrades performance. These results challenge the assumption that "more context leads to better reasoning". Our study highlights fundamental limitations of today's LLMs in structured temporal inference and offers guidance for designing future context-aware hybrid models that integrate statistical precision with linguistic flexibility.

Gaurav Kumar, Murali Mohana Krishna Dandu

There has been a lot of progress towards building NLP models that scale to multiple tasks. However, real-world systems contain multiple components and it is tedious to handle cross-task interaction with varying levels of text granularity. In this work, we built an end-to-end Ranking and Question-Answering (QA) system using Forte, a toolkit that makes composable NLP pipelines. We utilized state-of-the-art deep learning models such as BERT, RoBERTa in our pipeline, evaluated the performance on MS-MARCO and Covid-19 datasets using metrics such as BLUE, MRR, F1 and compared the results of ranking and QA systems with their corresponding benchmark results. The modular nature of our pipeline and low latency of reranker makes it easy to build complex NLP applications easily.

Akshay Kekuda, Murali Mohana Krishna Dandu, Rimita Lahiri et al.

Modern e-commerce platforms strive to enhance customer experience by providing timely and contextually relevant recommendations. However, recommending general merchandise to customers focused on grocery shopping -- such as pairing milk with a milk frother -- remains a critical yet under-explored challenge. This paper introduces a cross-pollination (XP) framework, a novel approach that bridges grocery and general merchandise cross-category recommendations by leveraging multi-source product associations and real-time cart context. Our solution employs a two-stage framework: (1) A candidate generation mechanism that uses co-purchase market basket analysis and LLM-based approach to identify novel item-item associations; and (2) a transformer-based ranker that leverages the real-time sequential cart context and optimizes for engagement signals such as add-to-carts. Offline analysis and online A/B tests show an increase of 36\% add-to-cart rate with LLM-based retrieval on the item page, and 15\% lift in add-to-cart using cart context-based ranker on the cart page. Our work contributes practical techniques for cross-category recommendations and broader insights for e-commerce systems.

Aravind Chandramouli, Siddharth Shukla, Neeti Nair et al.

Audio call transcripts are one of the valuable sources of information for multiple downstream use cases such as understanding the voice of the customer and analyzing agent performance. However, these transcripts are noisy in nature and in an industry setting, getting tagged ground truth data is a challenge. In this paper, we present a solution implemented in the industry using BERT Language Models as part of our pipeline to extract key topics and multiple open intents discussed in the call. Another problem statement we looked at was the automatic tagging of transcripts into predefined categories, which traditionally is solved using supervised approach. To overcome the lack of tagged data, all our proposed approaches use unsupervised methods to solve the outlined problems. We evaluate the results by quantitatively comparing the automatically extracted topics, intents and tagged categories with human tagged ground truth and by qualitatively measuring the valuable concepts and intents that are not present in the ground truth. We achieved near human accuracy in extraction of these topics and intents using our novel approach