Shama Islam

Akriti Verma, Shama Islam, Valeh Moghaddam et al.

Emotion regulation is the process of consciously altering one's affective state, that is the underlying emotional state such as happiness, confidence, guilt, anger etc. The ability to effectively regulate emotions is necessary for functioning efficiently in everyday life. Today, the pervasiveness of digital technology is being purposefully employed to modify our affective states, a process known as digital emotion regulation. Understanding digital emotion regulation can help support the rise of ethical technology design, development, and deployment. This article presents an overview of digital emotion regulation in social media applications, as well as a synthesis of recent research on emotion regulation interventions for social media. We share our findings from analysing state-of-the-art literature on how different social media applications are utilised at different stages in the process of emotion regulation.

Akriti Verma, Shama Islam, Valeh Moghaddam et al.

Interpersonal communication plays a key role in managing people's emotions, especially on digital platforms. Studies have shown that people use social media and consume online content to regulate their emotions and find support for rest and recovery. However, these platforms are not designed for emotion regulation, which limits their effectiveness in this regard. To address this issue, we propose an approach to enhance Interpersonal Emotion Regulation (IER) on online platforms through content recommendation. The objective is to empower users to regulate their emotions while actively or passively engaging in online platforms by crafting media content that aligns with IER strategies, particularly empathic responding. The proposed recommendation system is expected to blend system-initiated and user-initiated emotion regulation, paving the way for real-time IER practices on digital media platforms. To assess the efficacy of this approach, a mixed-method research design is used, including the analysis of text-based social media data and a user survey. Digital applications has served as facilitators in this process, given the widespread recognition of digital media applications for Digital Emotion Regulation (DER). The study collects 37.5K instances of user posts and interactions on Reddit over a year to design a Contextual Multi-Armed Bandits (CMAB) based recommendation system using features from user activity and preferences. The experimentation shows that the empathic recommendations generated by the proposed recommendation system are preferred by users over widely accepted ER strategies such as distraction and avoidance.

Akriti Verma, Shama Islam, Valeh Moghaddam et al.

The pervasiveness of online toxicity, including hate speech and trolling, disrupts digital interactions and online well-being. Previous research has mainly focused on post-hoc moderation, overlooking the real-time emotional dynamics of online conversations and the impact of users' emotions on others. This paper presents a graph-based framework to identify the need for emotion regulation within online conversations. This framework promotes self-reflection to manage emotional responses and encourage responsible behaviour in real time. Additionally, a comment queuing mechanism is proposed to address intentional trolls who exploit emotions to inflame conversations. This mechanism introduces a delay in publishing comments, giving users time to self-regulate before further engaging in the conversation and helping maintain emotional balance. Analysis of social media data from Twitter and Reddit demonstrates that the graph-based framework reduced toxicity by 12%, while the comment queuing mechanism decreased the spread of anger by 15%, with only 4% of comments being temporarily held on average. These findings indicate that combining real-time emotion regulation with delayed moderation can significantly improve well-being in online environments.