Akhila Yerukola

Xuhui Zhou, Hao Zhu, Akhila Yerukola et al. · allen-ai, cmu

Warning: This paper contains content that may be offensive or upsetting. Understanding the harms and offensiveness of statements requires reasoning about the social and situational context in which statements are made. For example, the utterance "your English is very good" may implicitly signal an insult when uttered by a white man to a non-white colleague, but uttered by an ESL teacher to their student would be interpreted as a genuine compliment. Such contextual factors have been largely ignored by previous approaches to toxic language detection. We introduce COBRA frames, the first context-aware formalism for explaining the intents, reactions, and harms of offensive or biased statements grounded in their social and situational context. We create COBRACORPUS, a dataset of 33k potentially offensive statements paired with machine-generated contexts and free-text explanations of offensiveness, implied biases, speaker intents, and listener reactions. To study the contextual dynamics of offensiveness, we train models to generate COBRA explanations, with and without access to the context. We find that explanations by context-agnostic models are significantly worse than by context-aware ones, especially in situations where the context inverts the statement's offensiveness (29% accuracy drop). Our work highlights the importance and feasibility of contextualized NLP by modeling social factors.

Jimin Mun, Emily Allaway, Akhila Yerukola et al. · allen-ai, cmu

Counterspeech, i.e., responses to counteract potential harms of hateful speech, has become an increasingly popular solution to address online hate speech without censorship. However, properly countering hateful language requires countering and dispelling the underlying inaccurate stereotypes implied by such language. In this work, we draw from psychology and philosophy literature to craft six psychologically inspired strategies to challenge the underlying stereotypical implications of hateful language. We first examine the convincingness of each of these strategies through a user study, and then compare their usages in both human- and machine-generated counterspeech datasets. Our results show that human-written counterspeech uses countering strategies that are more specific to the implied stereotype (e.g., counter examples to the stereotype, external factors about the stereotype's origins), whereas machine-generated counterspeech uses less specific strategies (e.g., generally denouncing the hatefulness of speech). Furthermore, machine-generated counterspeech often employs strategies that humans deem less convincing compared to human-produced counterspeech. Our findings point to the importance of accounting for the underlying stereotypical implications of speech when generating counterspeech and for better machine reasoning about anti-stereotypical examples.

Kalpa Gunaratna, Vijay Srinivasan, Akhila Yerukola et al.

Joint intent detection and slot filling is a key research topic in natural language understanding (NLU). Existing joint intent and slot filling systems analyze and compute features collectively for all slot types, and importantly, have no way to explain the slot filling model decisions. In this work, we propose a novel approach that: (i) learns to generate additional slot type specific features in order to improve accuracy and (ii) provides explanations for slot filling decisions for the first time in a joint NLU model. We perform an additional constrained supervision using a set of binary classifiers for the slot type specific feature learning, thus ensuring appropriate attention weights are learned in the process to explain slot filling decisions for utterances. Our model is inherently explainable and does not need any post-hoc processing. We evaluate our approach on two widely used datasets and show accuracy improvements. Moreover, a detailed analysis is also provided for the exclusive slot explainability.

Sanidhya Vijayvargiya, Xuhui Zhou, Akhila Yerukola et al. · allen-ai, cmu

AI agents are increasingly being deployed to automate tasks, often based on ambiguous and underspecified user instructions. Making unwarranted assumptions and failing to ask clarifying questions can lead to suboptimal outcomes, safety risks due to tool misuse, and wasted computational resources. In this work, we study the ability of LLM agents to handle ambiguous instructions in interactive code generation settings by evaluating proprietary and open-weight models on their performance across three key steps: (a) leveraging interactivity to improve performance in ambiguous scenarios, (b) detecting ambiguity, and (c) asking targeted questions. Our findings reveal that models struggle to distinguish between well-specified and underspecified instructions. However, when models interact for underspecified inputs, they effectively obtain vital information from the user, leading to significant improvements in performance and underscoring the value of effective interaction. Our study highlights critical gaps in how current state-of-the-art models handle ambiguity in complex software engineering tasks and structures the evaluation into distinct steps to enable targeted improvements.

Abhinav Rao, Akhila Yerukola, Vishwa Shah et al. · allen-ai, cmu

To be effectively and safely deployed to global user populations, large language models (LLMs) may need to adapt outputs to user values and cultures, not just know about them. We introduce NormAd, an evaluation framework to assess LLMs' cultural adaptability, specifically measuring their ability to judge social acceptability across varying levels of cultural norm specificity, from abstract values to explicit social norms. As an instantiation of our framework, we create NormAd-Eti, a benchmark of 2.6k situational descriptions representing social-etiquette related cultural norms from 75 countries. Through comprehensive experiments on NormAd-Eti, we find that LLMs struggle to accurately judge social acceptability across these varying degrees of cultural contexts and show stronger adaptability to English-centric cultures over those from the Global South. Even in the simplest setting where the relevant social norms are provided, the best LLMs' performance (< 82\%) lags behind humans (> 95\%). In settings with abstract values and country information, model performance drops substantially (< 60\%), while human accuracy remains high (> 90\%). Furthermore, we find that models are better at recognizing socially acceptable versus unacceptable situations. Our findings showcase the current pitfalls in socio-cultural reasoning of LLMs which hinder their adaptability for global audiences.

Priyanshu Kumar, Devansh Jain, Akhila Yerukola et al. · allen-ai, cmu

Truly multilingual safety moderation efforts for Large Language Models (LLMs) have been hindered by a narrow focus on a small set of languages (e.g., English, Chinese) as well as a limited scope of safety definition, resulting in significant gaps in moderation capabilities. To bridge these gaps, we release POLYGUARD, a new state-of-the-art multilingual safety model for safeguarding LLM generations, and the corresponding training and evaluation datasets. POLYGUARD is trained on POLYGUARDMIX, the largest multilingual safety training corpus to date containing 1.91M samples across 17 languages (e.g., Chinese, Czech, English, Hindi). We also introduce POLYGUARDPROMPTS, a high quality multilingual benchmark with 29K samples for the evaluation of safety guardrails. Created by combining naturally occurring multilingual human-LLM interactions and human-verified machine translations of an English-only safety dataset (WildGuardMix; Han et al., 2024), our datasets contain prompt-output pairs with labels of prompt harmfulness, response harmfulness, and response refusal. Through extensive evaluations across multiple safety and toxicity benchmarks, we demonstrate that POLYGUARD outperforms existing state-of-the-art open-weight and commercial safety classifiers by 5.5%. Our contributions advance efforts toward safer multilingual LLMs for all global users.

Tianyu Cao, Neel Bhandari, Akhila Yerukola et al. · allen-ai, cmu

Despite the impressive performance of Retrieval-augmented Generation (RAG) systems across various NLP benchmarks, their robustness in handling real-world user-LLM interaction queries remains largely underexplored. This presents a critical gap for practical deployment, where user queries exhibit greater linguistic variations and can trigger cascading errors across interdependent RAG components. In this work, we systematically analyze how varying four linguistic dimensions (formality, readability, politeness, and grammatical correctness) impact RAG performance. We evaluate two retrieval models and nine LLMs, ranging from 3 to 72 billion parameters, across four information-seeking Question Answering (QA) datasets. Our results reveal that linguistic reformulations significantly impact both retrieval and generation stages, leading to a relative performance drop of up to 40.41% in Recall@5 scores for less formal queries and 38.86% in answer match scores for queries containing grammatical errors. Notably, RAG systems exhibit greater sensitivity to such variations compared to LLM-only generations, highlighting their vulnerability to error propagation due to linguistic shifts. These findings highlight the need for improved robustness techniques to enhance reliability in diverse user interactions.

Akhila Yerukola, Saujas Vaduguru, Daniel Fried et al. · allen-ai, cmu

Humans often express their communicative intents indirectly or non-literally, which requires their interlocutors -- human or AI -- to understand beyond the literal meaning of words. While most existing work has focused on discriminative evaluations, we present a new approach to generatively evaluate large language models' (LLMs') intention understanding by examining their responses to non-literal utterances. Ideally, an LLM should respond in line with the true intention of a non-literal utterance, not its literal interpretation. Our findings show that LLMs struggle to generate pragmatically relevant responses to non-literal language, achieving only 50-55% accuracy on average. While explicitly providing oracle intentions significantly improves performance (e.g., 75% for Mistral-Instruct), this still indicates challenges in leveraging given intentions to produce appropriate responses. Using chain-of-thought to make models spell out intentions yields much smaller gains (60% for Mistral-Instruct). These findings suggest that LLMs are not yet effective pragmatic interlocutors, highlighting the need for better approaches for modeling intentions and utilizing them for pragmatic generation.

Xuhui Zhou, Jiarui Liu, Akhila Yerukola et al.

Humans intuitively navigate social interactions by simulating unspoken dynamics and reasoning about others' perspectives, even with limited information. In contrast, AI systems struggle to automatically structure and reason about these implicit social contexts. In this paper, we introduce a novel structured social world representation formalism (S3AP), designed to help AI systems reason more effectively about social dynamics. Following a POMDP-driven design, S3AP represents social interactions as structured tuples, such as state, observation, agent actions, and mental states, which can be automatically induced from free-form narratives or other inputs. We first show S3AP can help LLMs better understand social narratives across 5 social reasoning tasks (e.g., +51% improvement on FANToM's theory-of-mind reasoning with OpenAI's o1), reaching new state-of-the-art (SOTA) performance. We then induce social world models from these structured representations, demonstrating their ability to predict future social dynamics and improve agent decision-making, yielding up to +18% improvement on the SOTOPIA social interaction benchmark. Our findings highlight the promise of S3AP as a powerful, general-purpose representation for social world states, enabling the development of more socially-aware systems that better navigate social interactions.

Jocelyn Shen, Akhila Yerukola, Xuhui Zhou et al. · mit

Conversational breakdowns in close relationships are deeply shaped by personal histories and emotional context, yet most NLP research treats conflict detection as a general task, overlooking the relational dynamics that influence how messages are perceived. In this work, we leverage nonviolent communication (NVC) theory to evaluate LLMs in detecting conversational breakdowns and assessing how relationship backstory influences both human and model perception of conflicts. Given the sensitivity and scarcity of real-world datasets featuring conflict between familiar social partners with rich personal backstories, we contribute the PersonaConflicts Corpus, a dataset of N=5,772 naturalistic simulated dialogues spanning diverse conflict scenarios between friends, family members, and romantic partners. Through a controlled human study, we annotate a subset of dialogues and obtain fine-grained labels of communication breakdown types on individual turns, and assess the impact of backstory on human and model perception of conflict in conversation. We find that the polarity of relationship backstories significantly shifted human perception of communication breakdowns and impressions of the social partners, yet models struggle to meaningfully leverage those backstories in the detection task. Additionally, we find that models consistently overestimate how positively a message will make a listener feel. Our findings underscore the critical role of personalization to relationship contexts in enabling LLMs to serve as effective mediators in human communication for authentic connection.

Akhila Yerukola, Saadia Gabriel, Nanyun Peng et al. · allen-ai, cmu

Gestures are an integral part of non-verbal communication, with meanings that vary across cultures, and misinterpretations that can have serious social and diplomatic consequences. As AI systems become more integrated into global applications, ensuring they do not inadvertently perpetuate cultural offenses is critical. To this end, we introduce Multi-Cultural Set of Inappropriate Gestures and Nonverbal Signs (MC-SIGNS), a dataset of 288 gesture-country pairs annotated for offensiveness, cultural significance, and contextual factors across 25 gestures and 85 countries. Through systematic evaluation using MC-SIGNS, we uncover critical limitations: text-to-image (T2I) systems exhibit strong US-centric biases, performing better at detecting offensive gestures in US contexts than in non-US ones; large language models (LLMs) tend to over-flag gestures as offensive; and vision-language models (VLMs) default to US-based interpretations when responding to universal concepts like wishing someone luck, frequently suggesting culturally inappropriate gestures. These findings highlight the urgent need for culturally-aware AI safety mechanisms to ensure equitable global deployment of AI technologies.

Akhila Yerukola, Xuhui Zhou, Elizabeth Clark et al.

Most existing stylistic text rewriting methods and evaluation metrics operate on a sentence level, but ignoring the broader context of the text can lead to preferring generic, ambiguous, and incoherent rewrites. In this paper, we investigate integrating the preceding textual context into both the $\textit{rewriting}$ and $\textit{evaluation}$ stages of stylistic text rewriting, and introduce a new composite contextual evaluation metric $\texttt{CtxSimFit}$ that combines similarity to the original sentence with contextual cohesiveness. We comparatively evaluate non-contextual and contextual rewrites in formality, toxicity, and sentiment transfer tasks. Our experiments show that humans significantly prefer contextual rewrites as more fitting and natural over non-contextual ones, yet existing sentence-level automatic metrics (e.g., ROUGE, SBERT) correlate poorly with human preferences ($ρ$=0--0.3). In contrast, human preferences are much better reflected by both our novel $\texttt{CtxSimFit}$ ($ρ$=0.7--0.9) as well as proposed context-infused versions of common metrics ($ρ$=0.4--0.7). Overall, our findings highlight the importance of integrating context into the generation and especially the evaluation stages of stylistic text rewriting.

Akhila Yerukola, Mason Bretan, Hongxia Jin

We introduce a data augmentation technique based on byte pair encoding and a BERT-like self-attention model to boost performance on spoken language understanding tasks. We compare and evaluate this method with a range of augmentation techniques encompassing generative models such as VAEs and performance-boosting techniques such as synonym replacement and back-translation. We show our method performs strongly on domain and intent classification tasks for a voice assistant and in a user-study focused on utterance naturalness and semantic similarity.

Sebastian Gehrmann, Tosin Adewumi, Karmanya Aggarwal et al.

We introduce GEM, a living benchmark for natural language Generation (NLG), its Evaluation, and Metrics. Measuring progress in NLG relies on a constantly evolving ecosystem of automated metrics, datasets, and human evaluation standards. Due to this moving target, new models often still evaluate on divergent anglo-centric corpora with well-established, but flawed, metrics. This disconnect makes it challenging to identify the limitations of current models and opportunities for progress. Addressing this limitation, GEM provides an environment in which models can easily be applied to a wide set of tasks and in which evaluation strategies can be tested. Regular updates to the benchmark will help NLG research become more multilingual and evolve the challenge alongside models. This paper serves as the description of the data for which we are organizing a shared task at our ACL 2021 Workshop and to which we invite the entire NLG community to participate.

Abigail See, Aneesh Pappu, Rohun Saxena et al.

Large neural language models trained on massive amounts of text have emerged as a formidable strategy for Natural Language Understanding tasks. However, the strength of these models as Natural Language Generators is less clear. Though anecdotal evidence suggests that these models generate better quality text, there has been no detailed study characterizing their generation abilities. In this work, we compare the performance of an extensively pretrained model, OpenAI GPT2-117 (Radford et al., 2019), to a state-of-the-art neural story generation model (Fan et al., 2018). By evaluating the generated text across a wide variety of automatic metrics, we characterize the ways in which pretrained models do, and do not, make better storytellers. We find that although GPT2-117 conditions more strongly on context, is more sensitive to ordering of events, and uses more unusual words, it is just as likely to produce repetitive and under-diverse text when using likelihood-maximizing decoding algorithms.