Jinho D. Choi

Lydia Feng, Gregor Williamson, Han He et al.

This paper presents a novel semantic representation, WISeR, that overcomes challenges for Abstract Meaning Representation (AMR). Despite its strengths, AMR is not easily applied to languages or domains without predefined semantic frames, and its use of numbered arguments results in semantic role labels, which are not directly interpretable and are semantically overloaded for parsers. We examine the numbered arguments of predicates in AMR and convert them to thematic roles that do not require reference to semantic frames. We create a new corpus of 1K English dialogue sentences annotated in both WISeR and AMR. WISeR shows stronger inter-annotator agreement for beginner and experienced annotators, with beginners becoming proficient in WISeR annotation more quickly. Finally, we train a state-of-the-art parser on the AMR 3.0 corpus and a WISeR corpus converted from AMR 3.0. The parser is evaluated on these corpora and our dialogue corpus. The WISeR model exhibits higher accuracy than its AMR counterpart across the board, demonstrating that WISeR is easier for parsers to learn.

Sarah E. Finch, Ellie S. Paek, Jinho D. Choi

Developing high-performing dialogue systems benefits from the automatic identification of undesirable behaviors in system responses. However, detecting such behaviors remains challenging, as it draws on a breadth of general knowledge and understanding of conversational practices. Although recent research has focused on building specialized classifiers for detecting specific dialogue behaviors, the behavior coverage is still incomplete and there is a lack of testing on real-world human-bot interactions. This paper investigates the ability of a state-of-the-art large language model (LLM), ChatGPT-3.5, to perform dialogue behavior detection for nine categories in real human-bot dialogues. We aim to assess whether ChatGPT can match specialized models and approximate human performance, thereby reducing the cost of behavior detection tasks. Our findings reveal that neither specialized models nor ChatGPT have yet achieved satisfactory results for this task, falling short of human performance. Nevertheless, ChatGPT shows promising potential and often outperforms specialized detection models. We conclude with an in-depth examination of the prevalent shortcomings of ChatGPT, offering guidance for future research to enhance LLM capabilities.

Jaemin Shin, Hyungjun Yoon, Seungjoo Lee et al.

Psychiatrists diagnose mental disorders via the linguistic use of patients. Still, due to data privacy, existing passive mental health monitoring systems use alternative features such as activity, app usage, and location via mobile devices. We propose FedTherapist, a mobile mental health monitoring system that utilizes continuous speech and keyboard input in a privacy-preserving way via federated learning. We explore multiple model designs by comparing their performance and overhead for FedTherapist to overcome the complex nature of on-device language model training on smartphones. We further propose a Context-Aware Language Learning (CALL) methodology to effectively utilize smartphones' large and noisy text for mental health signal sensing. Our IRB-approved evaluation of the prediction of self-reported depression, stress, anxiety, and mood from 46 participants shows higher accuracy of FedTherapist compared with the performance with non-language features, achieving 0.15 AUROC improvement and 8.21% MAE reduction.

Sarah E. Finch, James D. Finch, Jinho D. Choi

Despite tremendous advancements in dialogue systems, stable evaluation still requires human judgments producing notoriously high-variance metrics due to their inherent subjectivity. Moreover, methods and labels in dialogue evaluation are not fully standardized, especially for open-domain chats, with a lack of work to compare and assess the validity of those approaches. The use of inconsistent evaluation can misinform the performance of a dialogue system, which becomes a major hurdle to enhance it. Thus, a dimensional evaluation of chat-oriented open-domain dialogue systems that reliably measures several aspects of dialogue capabilities is desired. This paper presents a novel human evaluation method to estimate the rates of many dialogue system behaviors. Our method is used to evaluate four state-of-the-art open-domain dialogue systems and compared with existing approaches. The analysis demonstrates that our behavior method is more suitable than alternative Likert-style or comparative approaches for dimensional evaluation of these systems.

Liyan Xu, Jinho D. Choi

We target on the document-level relation extraction in an end-to-end setting, where the model needs to jointly perform mention extraction, coreference resolution (COREF) and relation extraction (RE) at once, and gets evaluated in an entity-centric way. Especially, we address the two-way interaction between COREF and RE that has not been the focus by previous work, and propose to introduce explicit interaction namely Graph Compatibility (GC) that is specifically designed to leverage task characteristics, bridging decisions of two tasks for direct task interference. Our experiments are conducted on DocRED and DWIE; in addition to GC, we implement and compare different multi-task settings commonly adopted in previous work, including pipeline, shared encoders, graph propagation, to examine the effectiveness of different interactions. The result shows that GC achieves the best performance by up to 2.3/5.1 F1 improvement over the baseline.

Han He, Jinho D. Choi

Sequence-to-Sequence (S2S) models have achieved remarkable success on various text generation tasks. However, learning complex structures with S2S models remains challenging as external neural modules and additional lexicons are often supplemented to predict non-textual outputs. We present a systematic study of S2S modeling using contained decoding on four core tasks: part-of-speech tagging, named entity recognition, constituency and dependency parsing, to develop efficient exploitation methods costing zero extra parameters. In particular, 3 lexically diverse linearization schemas and corresponding constrained decoding methods are designed and evaluated. Experiments show that although more lexicalized schemas yield longer output sequences that require heavier training, their sequences being closer to natural language makes them easier to learn. Moreover, S2S models using our constrained decoding outperform other S2S approaches using external resources. Our best models perform better than or comparably to the state-of-the-art for all 4 tasks, lighting a promise for S2S models to generate non-sequential structures.

Liyan Xu, Jinho D. Choi

This paper suggests a direction of coreference resolution for online decoding on actively generated input such as dialogue, where the model accepts an utterance and its past context, then finds mentions in the current utterance as well as their referents, upon each dialogue turn. A baseline and four incremental-updated models adapted from the mention-linking paradigm are proposed for this new setting, which address different aspects including the singletons, speaker-grounded encoding and cross-turn mention contextualization. Our approach is assessed on three datasets: Friends, OntoNotes, and BOLT. Results show that each aspect brings out steady improvement, and our best models outperform the baseline by over 10%, presenting an effective system for this setting. Further analysis highlights the task characteristics, such as the significance of addressing the mention recall.

Chen Gong, Peilin Wu, Jinho D. Choi

This paper presents a novel evaluation approach to text-based speaker diarization (SD), tackling the limitations of traditional metrics that do not account for any contextual information in text. Two new metrics are proposed, Text-based Diarization Error Rate and Diarization F1, which perform utterance- and word-level evaluations by aligning tokens in reference and hypothesis transcripts. Our metrics encompass more types of errors compared to existing ones, allowing us to make a more comprehensive analysis in SD. To align tokens, a multiple sequence alignment algorithm is introduced that supports multiple sequences in the reference while handling high-dimensional alignment to the hypothesis using dynamic programming. Our work is packaged into two tools, align4d providing an API for our alignment algorithm and TranscribeView for visualizing and evaluating SD errors, which can greatly aid in the creation of high-quality data, fostering the advancement of dialogue systems.

Zihao Wang, Nathan Keyes, Terry Crawford et al.

We present the InterviewBot that dynamically integrates conversation history and customized topics into a coherent embedding space to conduct 10 mins hybrid-domain (open and closed) conversations with foreign students applying to U.S. colleges for assessing their academic and cultural readiness. To build a neural-based end-to-end dialogue model, 7,361 audio recordings of human-to-human interviews are automatically transcribed, where 440 are manually corrected for finetuning and evaluation. To overcome the input/output size limit of a transformer-based encoder-decoder model, two new methods are proposed, context attention and topic storing, allowing the model to make relevant and consistent interactions. Our final model is tested both statistically by comparing its responses to the interview data and dynamically by inviting professional interviewers and various students to interact with it in real-time, finding it highly satisfactory in fluency and context awareness.

Sarah E. Finch, James D. Finch, Jinho D. Choi

Human evaluation has been widely accepted as the standard for evaluating chat-oriented dialogue systems. However, there is a significant variation in previous work regarding who gets recruited as evaluators. Evaluator groups such as domain experts, university students, and professional annotators have been used to assess and compare dialogue systems, although it is unclear to what extent the choice of an evaluator group can affect results. This paper analyzes the evaluator group impact on dialogue system evaluation by testing 4 state-of-the-art dialogue systems using 4 distinct evaluator groups. Our analysis reveals a robustness towards evaluator groups for Likert evaluations that is not seen for Pairwise, with only minor differences observed when changing evaluator groups. Furthermore, two notable limitations to this robustness are observed, which reveal discrepancies between evaluators with different levels of chatbot expertise and indicate that evaluator objectivity is beneficial for certain dialogue metrics.

Benjamin G. Ascoli, Yasoda Sai Ram Kandikonda, Jinho D. Choi

The task of Text-to-SQL enables anyone to retrieve information from SQL databases using natural language. While this task has made substantial progress, the two primary evaluation metrics - Execution Accuracy (EXE) and Exact Set Matching Accuracy (ESM) - suffer from inherent limitations that can misrepresent performance. Specifically, ESM's rigid matching overlooks semantically correct but stylistically different queries, whereas EXE can overestimate correctness by ignoring structural errors that yield correct outputs. These shortcomings become especially problematic when assessing outputs from large language model (LLM)-based approaches without fine-tuning, which vary more in style and structure compared to their fine-tuned counterparts. Thus, we introduce a new metric, Enhanced Tree Matching (ETM), which mitigates these issues by comparing queries using both syntactic and semantic elements. Through evaluating nine LLM-based models, we show that EXE and ESM can produce false positive and negative rates as high as 23.0% and 28.9%, while ETM reduces these rates to 0.3% and 2.7%, respectively. We release our ETM script as open source, offering the community a more robust and reliable approach to evaluating Text-to-SQL.

Hyunbae Jeon, Jinho D. Choi

As spoken dialogue systems expand beyond traditional assistant roles to encompass diverse personas -- such as authoritative instructors, uncooperative merchants, or distracted workers -- they require distinct, human-like turn-taking behaviors to maintain psychological immersion. However, current full-duplex systems often default to a rigid, overly accommodating ``always-yield'' policy during overlapping speech, which severely undermines character consistency for non-submissive roles. Evaluating alternative, persona-specific turn-taking strategies through empirical user studies is challenging because building real-time full-duplex test environments requires substantial engineering overhead. To address this, we present PersonaKit (PK), an open-source, low-latency web platform for the rapid prototyping and evaluation of conversational agents. Using intuitive JSON configurations, researchers can define personas, specify probabilistic interruption-handling behaviors (e.g., yield, hold, bridge, or override), and automatically deploy comparative A/B surveys. Through an in-the-wild evaluation with 8 distinct personas, we demonstrate that PersonaKit provides an extensible, end-to-end framework for studying complex sociolinguistic behaviors in next-generation spoken agents.

Jiseung Hong, Benjamin G. Ascoli, Jinho D. Choi

Large Language Models (LLMs) have recently emerged as capable coding assistants that operate over large codebases through either agentic exploration or full-context generation. Existing benchmarks capture a broad range of coding capabilities, such as resolving GitHub issues, but none of them directly isolate and measure how effectively LLMs leverage repository-level context during code generation. To address this, we introduce ReCUBE, a benchmark in which LLMs reconstruct a masked file within a real-world repository, using all remaining source files, dependency specifications, and documentation as their only source of context. ReCUBE evaluates reconstructed code with usage-aware test cases that simulate both internal module logic and external cross-file integration, reflecting real-world software usage patterns. We further propose the Caller-Centric Exploration (CCE) toolkit, a set of dependency graph-based tools that can be integrated into agentic frameworks to guide agents toward the most relevant caller files during repository exploration. Experiments across eight models in four settings show that repository-level context utilization remains highly challenging even for state-of-the-art models, with GPT-5 achieving only 37.57% strict pass rate in the full-context setting. Agents augmented with our CCE toolkit consistently outperform all baselines across all evaluated models, with improvements of up to 7.56% in strict pass rate. We release our benchmark, code, and evaluation framework as open source for the NLP research community.

Jiseung Hong, Grace Byun, Seungone Kim et al.

Large Language Models (LLMs) are expected to provide helpful and harmless responses, yet they often exhibit sycophancy--conforming to user beliefs regardless of factual accuracy or ethical soundness. Prior research on sycophancy has primarily focused on single-turn factual correctness, overlooking the dynamics of real-world interactions. In this work, we introduce SYCON Bench, a novel benchmark for evaluating sycophantic behavior in multi-turn, free-form conversational settings. Our benchmark measures how quickly a model conforms to the user (Turn of Flip) and how frequently it shifts its stance under sustained user pressure (Number of Flip). Applying SYCON Bench to 17 LLMs across three real-world scenarios, we find that sycophancy remains a prevalent failure mode. Our analysis shows that alignment tuning amplifies sycophantic behavior, whereas model scaling and reasoning optimization strengthen the model's ability to resist undesirable user views. Reasoning models generally outperform instruction-tuned models but often fail when they over-index on logical exposition instead of directly addressing the user's underlying beliefs. Finally, we evaluate four additional prompting strategies and demonstrate that adopting a third-person perspective reduces sycophancy by up to 63.8% in debate scenario. We release our code and data at https://github.com/JiseungHong/SYCON-Bench.

James D. Finch, Boxin Zhao, Jinho D. Choi

The challenge of defining a slot schema to represent the state of a task-oriented dialogue system is addressed by Slot Schema Induction (SSI), which aims to automatically induce slots from unlabeled dialogue data. Whereas previous approaches induce slots by clustering value spans extracted directly from the dialogue text, we demonstrate the power of discovering slots using a generative approach. By training a model to generate slot names and values that summarize key dialogue information with no prior task knowledge, our SSI method discovers high-quality candidate information for representing dialogue state. These discovered slot-value candidates can be easily clustered into unified slot schemas that align well with human-authored schemas. Experimental comparisons on the MultiWOZ and SGD datasets demonstrate that Generative Dialogue State Inference (GenDSI) outperforms the previous state-of-the-art on multiple aspects of the SSI task.

Grace Byun, Jinho D. Choi

Evaluating generative models with open-ended generation is challenging due to inconsistencies in response formats. Multiple-choice (MC) evaluation mitigates this issue, but generating high-quality distractors is time-consuming and labor-intensive. We introduce D-GEN, the first open-source distractor generator model that transforms open-ended data into an MC format. To evaluate distractor quality, we propose two novel methods: (1) ranking alignment, ensuring generated distractors retain the discriminatory power of ground-truth distractors, and (2) entropy analysis, comparing model confidence distributions. Our results show that D-GEN preserves ranking consistency (Spearman's rho 0.99, Kendall's tau 0.94) and closely matches the entropy distribution of ground-truth distractors. Human evaluation further confirms the fluency, coherence, distractiveness, and incorrectness. Our work advances robust and efficient distractor generation with automated evaluation, setting a new standard for MC evaluation.

Andrew Jaffe, Noah Reicin, Jinho D. Choi

Large Language Models (LLMs) are increasingly relied upon for complex workflows, yet their ability to maintain flow of instructions remains underexplored. Existing benchmarks conflate task complexity with structural ordering, making it difficult to isolate the impact of prompt topology on performance. We introduce RIFT, Reordered Instruction Following Testbed, to assess instruction following by disentangling structure from content. Using rephrased Jeopardy! question-answer pairs, we test LLMs across two prompt structures: linear prompts, which progress sequentially, and jumping prompts, which preserve identical content but require non-sequential traversal. Across 10,000 evaluations spanning six state-of-the-art open-source LLMs, accuracy dropped by up to 72% under jumping conditions (compared to baseline), revealing a strong dependence on positional continuity. Error analysis shows that approximately 50% of failures stem from instruction-order violations and semantic drift, indicating that current architectures internalize instruction following as a sequential pattern rather than a reasoning skill. These results reveal structural sensitivity as a fundamental limitation in current architectures, with direct implications for applications requiring non-sequential control flow such as workflow automation and multi-agent systems.

Grace Byun, Shinsun Lee, Nayoung Choi et al.

Existing Retrieval-Augmented Generation (RAG) systems face challenges in enterprise settings due to limited retrieval scope and data security risks. When relevant internal documents are unavailable, the system struggles to generate accurate and complete responses. Additionally, using closed-source Large Language Models (LLMs) raises concerns about exposing proprietary information. To address these issues, we propose the Secure Multifaceted-RAG (SecMulti-RAG) framework, which retrieves not only from internal documents but also from two supplementary sources: pre-generated expert knowledge for anticipated queries and on-demand external LLM-generated knowledge. To mitigate security risks, we adopt a local open-source generator and selectively utilize external LLMs only when prompts are deemed safe by a filtering mechanism. This approach enhances completeness, prevents data leakage, and reduces costs. In our evaluation on a report generation task in the automotive industry, SecMulti-RAG significantly outperforms traditional RAG - achieving 79.3 to 91.9 percent win rates across correctness, richness, and helpfulness in LLM-based evaluation, and 56.3 to 70.4 percent in human evaluation. This highlights SecMulti-RAG as a practical and secure solution for enterprise RAG.

Kaustubh D. Dhole, Varun Gangal, Sebastian Gehrmann et al.

Data augmentation is an important component in the robustness evaluation of models in natural language processing (NLP) and in enhancing the diversity of the data they are trained on. In this paper, we present NL-Augmenter, a new participatory Python-based natural language augmentation framework which supports the creation of both transformations (modifications to the data) and filters (data splits according to specific features). We describe the framework and an initial set of 117 transformations and 23 filters for a variety of natural language tasks. We demonstrate the efficacy of NL-Augmenter by using several of its transformations to analyze the robustness of popular natural language models. The infrastructure, datacards and robustness analysis results are available publicly on the NL-Augmenter repository (https://github.com/GEM-benchmark/NL-Augmenter).

Jinho D. Choi, Gregor Williamson

This demonstration paper presents StreamSide, an open-source toolkit for annotating multiple kinds of meaning representations. StreamSide supports frame-based annotation schemes e.g., Abstract Meaning Representation (AMR) and frameless annotation schemes e.g., Widely Interpretable Semantic Representation (WISeR). Moreover, it supports both sentence-level and document-level annotation by allowing annotators to create multi-rooted graphs for input text. It can open and automatically convert between several types of input formats including plain text, Penman notation, and its own JSON format enabling richer annotation. It features reference frames for AMR predicate argument structures, and also concept-to-text alignment. StreamSide is released under the Apache 2.0 license, and is completely open-source so that it can be customized to annotate enriched meaning representations in different languages (e.g., Uniform Meaning Representations). All StreamSide resources are publicly distributed through our open source project at: https://github.com/emorynlp/StreamSide.

Han He, Liyan Xu, Jinho D. Choi

We introduce ELIT, the Emory Language and Information Toolkit, which is a comprehensive NLP framework providing transformer-based end-to-end models for core tasks with a special focus on memory efficiency while maintaining state-of-the-art accuracy and speed. Compared to existing toolkits, ELIT features an efficient Multi-Task Learning (MTL) model with many downstream tasks that include lemmatization, part-of-speech tagging, named entity recognition, dependency parsing, constituency parsing, semantic role labeling, and AMR parsing. The backbone of ELIT's MTL framework is a pre-trained transformer encoder that is shared across tasks to speed up their inference. ELIT provides pre-trained models developed on a remix of eight datasets. To scale up its service, ELIT also integrates a RESTful Client/Server combination. On the server side, ELIT extends its functionality to cover other tasks such as tokenization and coreference resolution, providing an end user with agile research experience. All resources including the source codes, documentation, and pre-trained models are publicly available at https://github.com/emorynlp/elit.

Michelle Damin Kim, Ellie S. Paek, Yufen Lin et al.

This paper presents an LLM-driven approach for constructing diverse social media datasets to measure and compare loneliness in the caregiver and non-caregiver populations. We introduce an expert-developed loneliness evaluation framework and an expert-informed typology for categorizing causes of loneliness for analyzing social media text. Using a human-validated data processing pipeline, we apply GPT-4o, GPT-5-nano, and GPT-5 to build a high-quality Reddit corpus and analyze loneliness across both populations. The loneliness evaluation framework achieved average accuracies of 76.09% and 79.78% for caregivers and non-caregivers, respectively. The cause categorization framework achieved micro-aggregate F1 scores of 0.825 and 0.80 for caregivers and non-caregivers, respectively. Across populations, we observe substantial differences in the distribution of types of causes of loneliness. Caregivers' loneliness were predominantly linked to caregiving roles, identity recognition, and feelings of abandonment, indicating distinct loneliness experiences between the two groups. Demographic extraction further demonstrates the viability of Reddit for building a diverse caregiver loneliness dataset. Overall, this work establishes an LLM-based pipeline for creating high quality social media datasets for studying loneliness and demonstrates its effectiveness in analyzing population-level differences in the manifestation of loneliness.

Nayoung Choi, Jiseung Hong, Peace Cyebukayire et al.

Artificial intelligence (AI) is increasingly framed as a collaborative partner in creative activities, yet children's interactions with AI have largely been studied in AI-led instructional settings rather than co-creative collaboration. This leaves open questions about how children can meaningfully engage with AI through iterative co-creation. We present Tinker Tales, a tangible storytelling system designed with narrative and social-emotional scaffolding to support child-AI collaboration. The system combines a physical storytelling board, NFC-embedded toys representing story elements (e.g., characters, places, items, and emotions), and a mobile app that mediates child-AI interaction. Children shape and refine stories by placing and moving story elements and interacting with the AI through tangible and voice-based interaction. We conducted an exploratory user study with 10 children to examine how they interacted with Tinker Tales. Our findings show that children treated the AI as an attentive, responsive collaborator, while scaffolding supported coherent narrative refinement without diminishing children's agency.

Grace Byun, Swati Rajwal, Jinho D. Choi

Large Language Models (LLMs) are increasingly explored for educational tasks such as grading, yet their alignment with human evaluation in real classrooms remains underexamined. In this study, we investigate the feasibility of using an LLM (GPT-4o) to evaluate short-answer quizzes and project reports in an undergraduate Computational Linguistics course. We collect responses from approximately 50 students across five quizzes and receive project reports from 14 teams. LLM-generated scores are compared against human evaluations conducted independently by the course teaching assistants (TAs). Our results show that GPT-4o achieves strong correlation with human graders (up to 0.98) and exact score agreement in 55\% of quiz cases. For project reports, it also shows strong overall alignment with human grading, while exhibiting some variability in scoring technical, open-ended responses. We release all code and sample data to support further research on LLMs in educational assessment. This work highlights both the potential and limitations of LLM-based grading systems and contributes to advancing automated grading in real-world academic settings.

Nayoung Choi, Haeyu Jeong, Changbong Kim et al.

Behavioral logs provide rich signals for user modeling, but are noisy and interleaved across diverse intents. Recent work uses LLMs to generate interpretable natural-language personas from user logs, yet evaluation often emphasizes downstream utility, providing limited assurance of persona quality itself. We propose a hierarchical framework that aggregates user actions into intent memories and induces multiple evidence-grounded personas by clustering and labeling these memories. We formulate persona induction as an optimization problem over persona quality-captured by cluster cohesion, persona-evidence alignment, and persona truthfulness-and train the persona model using a groupwise extension of Direct Preference Optimization (DPO). Experiments on a large-scale service log and two public datasets show that our method induces more coherent, evidence-grounded, and trustworthy personas, while also improving future interaction prediction.

James D. Finch, Jinho D. Choi

We demonstrate substantial performance gains in zero-shot dialogue state tracking (DST) by enhancing training data diversity through synthetic data generation. Existing DST datasets are severely limited in the number of application domains and slot types they cover due to the high costs of data collection, restricting their adaptability to new domains. This work addresses this challenge with a novel, fully automatic data generation approach that creates synthetic zero-shot DST datasets. Distinguished from previous methods, our approach can generate dialogues across a massive range of application domains, complete with silver-standard dialogue state annotations and slot descriptions. This technique is used to create the D0T dataset for training zero-shot DST models, encompassing an unprecedented 1,000+ domains. Experiments on the MultiWOZ benchmark show that training models on diverse synthetic data improves Joint Goal Accuracy by 6.7%, achieving results competitive with models 13.5 times larger than ours.

Jeongrok Yu, Seong Ug Kim, Jacob Choi et al. · microsoft-research

Bias is a disproportionate prejudice in favor of one side against another. Due to the success of transformer-based Masked Language Models (MLMs) and their impact on many NLP tasks, a systematic evaluation of bias in these models is needed more than ever. While many studies have evaluated gender bias in English MLMs, only a few works have been conducted for the task in other languages. This paper proposes a multilingual approach to estimate gender bias in MLMs from 5 languages: Chinese, English, German, Portuguese, and Spanish. Unlike previous work, our approach does not depend on parallel corpora coupled with English to detect gender bias in other languages using multilingual lexicons. Moreover, a novel model-based method is presented to generate sentence pairs for a more robust analysis of gender bias, compared to the traditional lexicon-based method. For each language, both the lexicon-based and model-based methods are applied to create two datasets respectively, which are used to evaluate gender bias in an MLM specifically trained for that language using one existing and 3 new scoring metrics. Our results show that the previous approach is data-sensitive and not stable as it does not remove contextual dependencies irrelevant to gender. In fact, the results often flip when different scoring metrics are used on the same dataset, suggesting that gender bias should be studied on a large dataset using multiple evaluation metrics for best practice.

Liyan Xu, Zhenlin Su, Mo Yu et al.

Factual inconsistencies pose a significant hurdle for the faithful summarization by generative models. While a major direction to enhance inconsistency detection is to derive stronger Natural Language Inference (NLI) models, we propose an orthogonal aspect that underscores the importance of incorporating task-specific taxonomy into the inference. To this end, we consolidate key error types of inconsistent facts in summaries, and incorporate them to facilitate both the zero-shot and supervised paradigms of LLMs. Extensive experiments on ten datasets of five distinct domains suggest that, zero-shot LLM inference could benefit from the explicit solution space depicted by the error type taxonomy, and achieves state-of-the-art performance overall, surpassing specialized non-LLM baselines, as well as recent LLM baselines. We further distill models that fuse the taxonomy into parameters through our designed prompt completions and supervised training strategies, efficiently substituting state-of-the-art zero-shot inference with much larger LLMs.

Sichang Tu, Abigail Powers, Natalie Merrill et al.

The shortage of clinical workforce presents significant challenges in mental healthcare, limiting access to formal diagnostics and services. We aim to tackle this shortage by integrating a customized large language model (LLM) into the workflow, thus promoting equity in mental healthcare for the general population. Although LLMs have showcased their capability in clinical decision-making, their adaptation to severe conditions like Post-traumatic Stress Disorder (PTSD) remains largely unexplored. Therefore, we collect 411 clinician-administered diagnostic interviews and devise a novel approach to obtain high-quality data. Moreover, we build a comprehensive framework to automate PTSD diagnostic assessments based on interview contents by leveraging two state-of-the-art LLMs, GPT-4 and Llama-2, with potential for broader clinical diagnoses. Our results illustrate strong promise for LLMs, tested on our dataset, to aid clinicians in diagnostic validation. To the best of our knowledge, this is the first AI system that fully automates assessments for mental illness based on clinician-administered interviews.

Sarah E. Finch, Jinho D. Choi

Mastering commonsense understanding and reasoning is a pivotal skill essential for conducting engaging conversations. While there have been several attempts to create datasets that facilitate commonsense inferences in dialogue contexts, existing datasets tend to lack in-depth details, restate information already present in the conversation, and often fail to capture the multifaceted nature of commonsense reasoning. In response to these limitations, we compile a new synthetic dataset for commonsense reasoning in dialogue contexts using GPT, ConvoSense, that boasts greater contextual novelty, offers a higher volume of inferences per example, and substantially enriches the detail conveyed by the inferences. Our dataset contains over 500,000 inferences across 12,000 dialogues with 10 popular inference types, which empowers the training of generative commonsense models for dialogue that are superior in producing plausible inferences with high novelty when compared to models trained on the previous datasets. To the best of our knowledge, ConvoSense is the first of its kind to provide such a multitude of novel inferences at such a large scale.

Sichang Tu, Abigail Powers, Stephen Doogan et al.

Objectives: While Large Language Models (LLMs) have been widely used to assist clinicians and support patients, no existing work has explored dialogue systems for standard diagnostic interviews and assessments. This study aims to bridge the gap in mental healthcare accessibility by developing an LLM-powered dialogue system that replicates clinician behavior. Materials and Methods: We introduce TRUST, a framework of cooperative LLM modules capable of conducting formal diagnostic interviews and assessments for Post-Traumatic Stress Disorder (PTSD). To guide the generation of appropriate clinical responses, we propose a Dialogue Acts schema specifically designed for clinical interviews. Additionally, we develop a patient simulation approach based on real-life interview transcripts to replace time-consuming and costly manual testing by clinicians. Results: A comprehensive set of evaluation metrics is designed to assess the dialogue system from both the agent and patient simulation perspectives. Expert evaluations by conversation and clinical specialists show that TRUST performs comparably to real-life clinical interviews. Discussion: Our system performs at the level of average clinicians, with room for future enhancements in communication styles and response appropriateness. Conclusions: Our TRUST framework shows its potential to facilitate mental healthcare availability.

Nayoung Choi, Peace Cyebukayire, Jinho D. Choi

This paper presents Tinker Tales, an interactive storytelling framework in the format of a board game, designed to support both narrative development and AI literacy in early childhood. The framework integrates tangible and speech-based interactions with AI through NFC chip-attached pawns and tokens, along with a speaker and microphone. Children select and define key story elements-such as characters, places, items, and emotions-using the pawns and tokens, providing further details to the AI and receiving proper assistance, similar to how adults prompt AI for specific tasks (e.g., writing). For evaluation, several game sessions were simulated with a child AI agent, and the quality and safety of the generated stories were assessed from various perspectives. This work highlights the potential of combining physical and digital elements in AI literacy, offering a safe and engaging way for children to learn how to effectively collaborate with AI.

Nayoung Choi, Grace Byun, Andrew Chung et al.

Proprietary corporate documents contain rich domain-specific knowledge, but their overwhelming volume and disorganized structure make it difficult even for employees to access the right information when needed. For example, in the automotive industry, vehicle crash-collision tests, each costing hundreds of thousands of dollars, produce highly detailed documentation. However, retrieving relevant content during decision-making remains time-consuming due to the scale and complexity of the material. While Retrieval-Augmented Generation (RAG)-based Question Answering (QA) systems offer a promising solution, building an internal RAG-QA system poses several challenges: (1) handling heterogeneous multi-modal data sources, (2) preserving data confidentiality, and (3) enabling traceability between each piece of information in the generated answer and its original source document. To address these, we propose a RAG-QA framework for internal enterprise use, consisting of: (1) a data pipeline that converts raw multi-modal documents into a structured corpus and QA pairs, (2) a fully on-premise, privacy-preserving architecture, and (3) a lightweight reference matcher that links answer segments to supporting content. Applied to the automotive domain, our system improves factual correctness (+1.79, +1.94), informativeness (+1.33, +1.16), and helpfulness (+1.08, +1.67) over a non-RAG baseline, based on 1-5 scale ratings from both human and LLM judge.

Nayoung Choi, Jonathan Zhang, Jinho D. Choi

Large Language Models (LLMs) often exhibit increased response latency and degraded answer quality as dialogue length grows, making effective context management essential. However, existing methods rely on extra LLM calls to build memory or perform offline memory construction without considering the current user utterance, which can introduce inefficiencies or disrupt conversational continuity. We introduce DyCP, a lightweight context management method that dynamically segment and retrieve relevant memory at query time. It preserves the sequential structure of dialogue without predefined topic boundaries and supports efficient, adaptive context retrieval. Across three long-form dialogue benchmarks, LoCoMo, MT-Bench+, and SCM4LLMs, and multiple LLMs, DyCP consistently improves answer quality while reducing response latency. We also examine the gap between modern LLMs' expanded context windows and their actual long-context processing capacity, highlighting the continued importance of effective context management.

Grace Byun, Rebecca Lipschutz, Sean T. Minton et al.

Detecting mental health crisis situations such as suicide ideation, rape, domestic violence, child abuse, and sexual harassment is a critical yet underexplored challenge for language models. When such situations arise during user--model interactions, models must reliably flag them, as failure to do so can have serious consequences. In this work, we introduce CRADLE BENCH, a benchmark for multi-faceted crisis detection. Unlike previous efforts that focus on a limited set of crisis types, our benchmark covers seven types defined in line with clinical standards and is the first to incorporate temporal labels. Our benchmark provides 600 clinician-annotated evaluation examples and 420 development examples, together with a training corpus of around 4K examples automatically labeled using a majority-vote ensemble of multiple language models, which significantly outperforms single-model annotation. We further fine-tune six crisis detection models on subsets defined by consensus and unanimous ensemble agreement, providing complementary models trained under different agreement criteria.

Andrew G. Breithaupt, Nayoung Choi, James D. Finch et al.

Early detection of Alzheimer's disease and related dementias (ADRD) is critical for timely intervention, yet most diagnoses are delayed until advanced stages. While comprehensive patient narratives are essential for accurate diagnosis, prior work has largely focused on screening studies that classify cognitive status from interactions rather than supporting the diagnostic process. We designed voice-interactive conversational agents, leveraging large language models (LLMs), to elicit narratives relevant to ADRD from patients and informants. We evaluated the agent with 30 adults with suspected ADRD through conversation analysis (n=30), user surveys (n=19), and clinical validation against blinded specialist interviews (n=24). Symptoms detected by the agent aligned well with those identified by specialists across symptoms. Users appreciated the agent's patience and systematic questioning, which supported engagement and expression of complex, hard-to-describe experiences. This preliminary work suggests conversational agents may serve as structured front-end tools for dementia assessment, highlighting interaction design considerations in sensitive healthcare contexts.

Shanglin Wu, Lihui Liu, Jinho D. Choi et al.

Large Language Models (LLMs) often struggle with producing factually consistent answers due to limitations in their parametric memory. Retrieval-Augmented Generation (RAG) paradigms mitigate this issue by incorporating external knowledge at inference time. However, such methods typically handle knowledge as unstructured text, which reduces retrieval accuracy, hinders compositional reasoning, and amplifies the influence of irrelevant information on the factual consistency of LLM outputs. To overcome these limitations, we propose a novel framework that dynamically constructs and expands knowledge graphs (KGs) during inference, integrating both internal knowledge extracted from LLMs and external knowledge retrieved from external sources. Our method begins by extracting a seed KG from the question via prompting, followed by iterative expansion using the LLM's internal knowledge. The KG is then selectively refined through external retrieval, enhancing factual coverage and correcting inaccuracies. We evaluate our approach on three diverse Factual QA benchmarks, demonstrating consistent gains in factual accuracy over baselines. Our findings reveal that inference-time KG construction is a promising direction for enhancing LLM factuality in a structured, interpretable, and scalable manner.

Peilin Wu, Jinho D. Choi

We present a novel approach to Speaker Diarization (SD) by leveraging text-based methods focused on Sentence-level Speaker Change Detection within dialogues. Unlike audio-based SD systems, which are often challenged by audio quality and speaker similarity, our approach utilizes the dialogue transcript alone. Two models are developed: the Single Prediction Model (SPM) and the Multiple Prediction Model (MPM), both of which demonstrate significant improvements in identifying speaker changes, particularly in short conversations. Our findings, based on a curated dataset encompassing diverse conversational scenarios, reveal that the text-based SD approach, especially the MPM, performs competitively against state-of-the-art audio-based SD systems, with superior performance in short conversational contexts. This paper not only showcases the potential of leveraging linguistic features for SD but also highlights the importance of integrating semantic understanding into SD systems, opening avenues for future research in multimodal and semantic feature-based diarization.

James D. Finch, Yasasvi Josyula, Jinho D. Choi

In task-oriented dialogue (TOD) systems, Slot Schema Induction (SSI) is essential for automatically identifying key information slots from dialogue data without manual intervention. This paper presents a novel state-of-the-art (SoTA) approach that formulates SSI as a text generation task, where a language model incrementally constructs and refines a slot schema over a stream of dialogue data. To develop this approach, we present a fully automatic LLM-based TOD simulation method that creates data with high-quality state labels for novel task domains. Furthermore, we identify issues in SSI evaluation due to data leakage and poor metric alignment with human judgment. We resolve these by creating new evaluation data using our simulation method with human guidance and correction, as well as designing improved evaluation metrics. These contributions establish a foundation for future SSI research and advance the SoTA in dialogue understanding and system development.

Sarah E. Finch, Ellie S. Paek, Ikseon Choi et al.

As chatbots become integral to daily life, personalizing systems is key for fostering trust, engagement, and inclusivity. This study examines how linguistic similarity affects chatbot performance, focusing on integrating African American English (AAE) into virtual agents to better serve the African American community. We develop text-based and spoken chatbots using large language models and text-to-speech technology, then evaluate them with AAE speakers against standard English chatbots. Our results show that while text-based AAE chatbots often underperform, spoken chatbots benefit from an African American voice and AAE elements, improving performance and preference. These findings underscore the complexities of linguistic personalization and the dynamics between text and speech modalities, highlighting technological limitations that affect chatbots' AA speech generation and pointing to promising future research directions.

Sarah E. Finch, Jinho D. Choi

Open-domain dialogue systems need to grasp social commonsense to understand and respond effectively to human users. Commonsense-augmented dialogue models have been proposed that aim to infer commonsense knowledge from dialogue contexts in order to improve response quality. However, existing approaches to commonsense-augmented dialogue rely on implicit reasoning to integrate commonsense inferences during response generation. In this study, we explore the impact of explicit reasoning against implicit reasoning over commonsense for dialogue response generation. Our findings demonstrate that separating commonsense reasoning into explicit steps for generating, selecting, and integrating commonsense into responses leads to better dialogue interactions, improving naturalness, engagement, specificity, and overall quality. Subsequent analyses of these findings unveil insights into the effectiveness of various types of commonsense in generating responses and the particular response traits enhanced through explicit reasoning for commonsense integration. Our work advances research in open-domain dialogue by achieving a new state-of-the-art in commonsense-augmented response generation.

Liyan Xu, Chenwei Zhang, Xian Li et al.

We present a new task setting for attribute mining on e-commerce products, serving as a practical solution to extract open-world attributes without extensive human intervention. Our supervision comes from a high-quality seed attribute set bootstrapped from existing resources, and we aim to expand the attribute vocabulary of existing seed types, and also to discover any new attribute types automatically. A new dataset is created to support our setting, and our approach Amacer is proposed specifically to tackle the limited supervision. Especially, given that no direct supervision is available for those unseen new attributes, our novel formulation exploits self-supervised heuristic and unsupervised latent attributes, which attains implicit semantic signals as additional supervision by leveraging product context. Experiments suggest that our approach surpasses various baselines by 12 F1, expanding attributes of existing types significantly by up to 12 times, and discovering values from 39% new types.

Liyan Xu, Xuchao Zhang, Bo Zong et al.

We target the task of cross-lingual Machine Reading Comprehension (MRC) in the direct zero-shot setting, by incorporating syntactic features from Universal Dependencies (UD), and the key features we use are the syntactic relations within each sentence. While previous work has demonstrated effective syntax-guided MRC models, we propose to adopt the inter-sentence syntactic relations, in addition to the rudimentary intra-sentence relations, to further utilize the syntactic dependencies in the multi-sentence input of the MRC task. In our approach, we build the Inter-Sentence Dependency Graph (ISDG) connecting dependency trees to form global syntactic relations across sentences. We then propose the ISDG encoder that encodes the global dependency graph, addressing the inter-sentence relations via both one-hop and multi-hop dependency paths explicitly. Experiments on three multilingual MRC datasets (XQuAD, MLQA, TyDiQA-GoldP) show that our encoder that is only trained on English is able to improve the zero-shot performance on all 14 test sets covering 8 languages, with up to 3.8 F1 / 5.2 EM improvement on-average, and 5.2 F1 / 11.2 EM on certain languages. Further analysis shows the improvement can be attributed to the attention on the cross-linguistically consistent syntactic path.

James D. Finch, Sarah E. Finch, Jinho D. Choi

Improving user experience of a dialogue system often requires intensive developer effort to read conversation logs, run statistical analyses, and intuit the relative importance of system shortcomings. This paper presents a novel approach to automated analysis of conversation logs that learns the relationship between user-system interactions and overall dialogue quality. Unlike prior work on utterance-level quality prediction, our approach learns the impact of each interaction from the overall user rating without utterance-level annotation, allowing resultant model conclusions to be derived on the basis of empirical evidence and at low cost. Our model identifies interactions that have a strong correlation with the overall dialogue quality in a chatbot setting. Experiments show that the automated analysis from our model agrees with expert judgments, making this work the first to show that such weakly-supervised learning of utterance-level quality prediction is highly achievable.

Sarah E. Finch, James D. Finch, Daniil Huryn et al.

We present a chatbot implementing a novel dialogue management approach based on logical inference. Instead of framing conversation a sequence of response generation tasks, we model conversation as a collaborative inference process in which speakers share information to synthesize new knowledge in real time. Our chatbot pipeline accomplishes this modelling in three broad stages. The first stage translates user utterances into a symbolic predicate representation. The second stage then uses this structured representation in conjunction with a larger knowledge base to synthesize new predicates using efficient graph matching. In the third and final stage, our bot selects a small subset of predicates and translates them into an English response. This approach lends itself to understanding latent semantics of user inputs, flexible initiative taking, and responses that are novel and coherent with the dialogue context.

Gregor Williamson, Patrick Elliott, Yuxin Ji et al.

Abstract Meaning Representation (AMR) is a graphical meaning representation language designed to represent propositional information about argument structure. However, at present it is unable to satisfyingly represent non-veridical intensional contexts, often licensing inappropriate inferences. In this paper, we show how to resolve the problem of non-veridicality without appealing to layered graphs through a mapping from AMRs into Simply-Typed Lambda Calculus (STLC). At least for some cases, this requires the introduction of a new role :content which functions as an intensional operator. The translation proposed is inspired by the formal linguistics literature on the event semantics of attitude reports. Next, we address the interaction of quantifier scope and intensional operators in so-called de re/de dicto ambiguities. We adopt a scope node from the literature and provide an explicit multidimensional semantics utilizing Cooper storage which allows us to derive the de re and de dicto scope readings as well as intermediate scope readings which prove difficult for accounts without a scope node.

Han He, Jinho D. Choi

Multi-task learning with transformer encoders (MTL) has emerged as a powerful technique to improve performance on closely-related tasks for both accuracy and efficiency while a question still remains whether or not it would perform as well on tasks that are distinct in nature. We first present MTL results on five NLP tasks, POS, NER, DEP, CON, and SRL, and depict its deficiency over single-task learning. We then conduct an extensive pruning analysis to show that a certain set of attention heads get claimed by most tasks during MTL, who interfere with one another to fine-tune those heads for their own objectives. Based on this finding, we propose the Stem Cell Hypothesis to reveal the existence of attention heads naturally talented for many tasks that cannot be jointly trained to create adequate embeddings for all of those tasks. Finally, we design novel parameter-free probes to justify our hypothesis and demonstrate how attention heads are transformed across the five tasks during MTL through label analysis.

Liyan Xu, Xuchao Zhang, Xujiang Zhao et al.

Recent multilingual pre-trained language models have achieved remarkable zero-shot performance, where the model is only finetuned on one source language and directly evaluated on target languages. In this work, we propose a self-learning framework that further utilizes unlabeled data of target languages, combined with uncertainty estimation in the process to select high-quality silver labels. Three different uncertainties are adapted and analyzed specifically for the cross lingual transfer: Language Heteroscedastic/Homoscedastic Uncertainty (LEU/LOU), Evidential Uncertainty (EVI). We evaluate our framework with uncertainties on two cross-lingual tasks including Named Entity Recognition (NER) and Natural Language Inference (NLI) covering 40 languages in total, which outperforms the baselines significantly by 10 F1 on average for NER and 2.5 accuracy score for NLI.

Liyan Xu, Jinho D. Choi

We present an effective system adapted from the end-to-end neural coreference resolution model, targeting on the task of anaphora resolution in dialogues. Three aspects are specifically addressed in our approach, including the support of singletons, encoding speakers and turns throughout dialogue interactions, and knowledge transfer utilizing existing resources. Despite the simplicity of our adaptation strategies, they are shown to bring significant impact to the final performance, with up to 27 F1 improvement over the baseline. Our final system ranks the 1st place on the leaderboard of the anaphora resolution track in the CRAC 2021 shared task, and achieves the best evaluation results on all four datasets.

Han He, Jinho D. Choi

Coupled with biaffine decoders, transformers have been effectively adapted to text-to-graph transduction and achieved state-of-the-art performance on AMR parsing. Many prior works, however, rely on the biaffine decoder for either or both arc and label predictions although most features used by the decoder may be learned by the transformer already. This paper presents a novel approach to AMR parsing by combining heterogeneous data (tokens, concepts, labels) as one input to a transformer to learn attention, and use only attention matrices from the transformer to predict all elements in AMR graphs (concepts, arcs, labels). Although our models use significantly fewer parameters than the previous state-of-the-art graph parser, they show similar or better accuracy on AMR 2.0 and 3.0.