Himanshu Verma

Uğur Genç, Heng Gu, Chadha Degachi et al.

Large Language Model-powered conversational agents (CAs) are increasingly capable of projecting sophisticated personalities through language, but how these projections affect users is unclear. We thus examine how CA personalities expressed linguistically affect user decisions and perceptions in the context of charitable giving. In a crowdsourced study, 360 participants interacted with one of eight CAs, each projecting a personality composed of three linguistic aspects: attitude (optimistic/pessimistic), authority (authoritative/submissive), and reasoning (emotional/rational). While the CA's composite personality did not affect participants' decisions, it did affect their perceptions and emotional responses. Particularly, participants interacting with pessimistic CAs felt lower emotional state and lower affinity towards the cause, perceived the CA as less trustworthy and less competent, and yet tended to donate more toward the charity. Perceptions of trust, competence, and situational empathy significantly predicted donation decisions. Our findings emphasize the risks CAs pose as instruments of manipulation, subtly influencing user perceptions and decisions.

Himanshu Verma, Kirtan Padh, Eva Thelisson

Auditability is defined as the capacity of AI systems to be independently assessed for compliance with ethical, legal, and technical standards throughout their lifecycle. The chapter explores how auditability is being formalized through emerging regulatory frameworks, such as the EU AI Act, which mandate documentation, risk assessments, and governance structures. It analyzes the diverse challenges facing AI auditability, including technical opacity, inconsistent documentation practices, lack of standardized audit tools and metrics, and conflicting principles within existing responsible AI frameworks. The discussion highlights the need for clear guidelines, harmonized international regulations, and robust socio-technical methodologies to operationalize auditability at scale. The chapter concludes by emphasizing the importance of multi-stakeholder collaboration and auditor empowerment in building an effective AI audit ecosystem. It argues that auditability must be embedded in AI development practices and governance infrastructures to ensure that AI systems are not only functional but also ethically and legally aligned.

Yen-Chia Hsu, Ting-Hao 'Kenneth' Huang, Himanshu Verma et al.

Artificial Intelligence (AI) is increasingly used to analyze large amounts of data in various practices, such as object recognition. We are specifically interested in using AI-powered systems to engage local communities in developing plans or solutions for pressing societal and environmental concerns. Such local contexts often involve multiple stakeholders with different and even contradictory agendas, resulting in mismatched expectations of these systems' behaviors and desired outcomes. There is a need to investigate if AI models and pipelines can work as expected in different contexts through co-creation and field deployment. Based on case studies in co-creating AI-powered systems with local people, we explain challenges that require more attention and provide viable paths to bridge AI research with citizen needs. We advocate for developing new collaboration approaches and mindsets that are needed to co-create AI-powered systems in multi-stakeholder contexts to address local concerns.