Pranav Deshpande

Feiyu Lu, Mengyu Chen, Hsiang Hsu et al.

Mixed Reality (MR) could assist users' tasks by continuously integrating virtual content with their view of the physical environment. However, where and how to place these content to best support the users has been a challenging problem due to the dynamic nature of MR experiences. In contrast to prior work that investigates optimization-based methods, we are exploring how reinforcement learning (RL) could assist with continuous 3D content placement that is aware of users' poses and their surrounding environments. Through an initial exploration and preliminary evaluation, our results demonstrate the potential of RL to position content that maximizes the reward for users on the go. We further identify future directions for research that could harness the power of RL for personalized and optimized UI and content placement in MR.

Cindy Xu, Mengyu Chen, Pranav Deshpande et al.

In this paper, we introduce a novel system designed to enhance customer service in the financial and retail sectors through a context-aware 3D virtual agent, utilizing Mixed Reality (MR) and Vision Language Models (VLMs). Our approach focuses on enabling data-driven and empathetic interactions that ensure customer satisfaction by introducing situational awareness of the physical location, personalized interactions based on customer profiles, and rigorous privacy and security standards. We discuss our design considerations critical for deployment in real-world customer service environments, addressing challenges in user data management and sensitive information handling. We also outline the system architecture and key features unique to banking and retail environments. Our work demonstrates the potential of integrating MR and VLMs in service industries, offering practical insights in customer service delivery while maintaining high standards of security and personalization.