Jessica He

Ambrish Rawat, Jessica He, Subhabrata Majumdar et al.

Generative AI assessments remain dominated by frontier capability benchmarks that often fail to capture whether systems can be sustainably deployed, adapted, and trusted in locally grounded and infrastructure-constrained settings. This paper introduces the Next Billion AI Index (nexbax), which we believe is the first diagnostic framework to treat economic viability, operational deployability, and governance alignment as co-equal determinants of AI utility in next-billion-user contexts. Rather than treating usefulness as a single outcome, nexbax operationalizes the preconditions for useful AI through 10 dimensions organized under three themes: Effective Efficiency, Operational Practicality, and Societal Integrity. These dimensions assess whether systems are economically viable, deployable under infrastructure and workflow constraints, and aligned with local needs, user expectations, and collaborative development practices. We pair the framework with rubrics for weak, moderate, and strong performance, and conduct a formative expert evaluation through eleven semi-structured interviews with founders, developers, product leaders, and technical practitioners building AI systems for next-billion markets. Participants found the index useful for reasoning about adoption trade-offs and effective at capturing factors shaping real-world AI uptake -- particularly cost, usability, reliability, and trust. They also identified the need for contextual explanations, domain-specific evidence, and broader stakeholder validation. Nexbax is therefore proposed not as a universal score of social value, but as a diagnostic for artificial useful intelligence: a way to make visible the technical, economic, and governance properties that make inclusive AI deployment more viable.

Justin D. Weisz, Michael Muller, Jessica He et al.

Generative AI technologies are growing in power, utility, and use. As generative technologies are being incorporated into mainstream applications, there is a need for guidance on how to design those applications to foster productive and safe use. Based on recent research on human-AI co-creation within the HCI and AI communities, we present a set of seven principles for the design of generative AI applications. These principles are grounded in an environment of generative variability. Six principles are focused on designing for characteristics of generative AI: multiple outcomes & imperfection; exploration & control; and mental models & explanations. In addition, we urge designers to design against potential harms that may be caused by a generative model's hazardous output, misuse, or potential for human displacement. We anticipate these principles to usefully inform design decisions made in the creation of novel human-AI applications, and we invite the community to apply, revise, and extend these principles to their own work.

Runlong Ye, Oliver Huang, Jessica He et al. · utoronto

Generative AI blurs the lines of authorship in computing education, creating uncertainty around how students should attribute AI assistance. To examine these emerging norms, we conducted a factorial vignette study with 94 computer science students across 102 unique scenarios, systematically manipulating assessment type, AI autonomy, student activity, prior knowledge, and human refinement effort. This paper details how these factors influence students' perceptions of ownership and disclosure preferences. Our findings indicate that attribution judgments are primarily driven by different levels of AI assistance and human refinement. We also found that students' perception of authorship significantly predicts their policy expectations. We conclude by proposing a shift from statement-style policies to process-oriented attribution, transforming disclosure into a pedagogical mechanism for fostering critical engagement with AI-generated content.

Jessica He, Stephanie Houde, Justin D. Weisz

AI systems powered by large language models can act as capable assistants for writing and editing. In these tasks, the AI system acts as a co-creative partner, making novel contributions to an artifact-under-creation alongside its human partner(s). One question that arises in these scenarios is the extent to which AI should be credited for its contributions. We examined knowledge workers' views of attribution through a survey study (N=155) and found that they assigned different levels of credit across different contribution types, amounts, and initiative. Compared to a human partner, we observed a consistent pattern in which AI was assigned less credit for equivalent contributions. Participants felt that disclosing AI involvement was important and used a variety of criteria to make attribution judgments, including the quality of contributions, personal values, and technology considerations. Our results motivate and inform new approaches for crediting AI contributions to co-created work.

Angel Hsing-Chi Hwang, Senya Wong, Baixiao Chen et al.

The growing use of AI applications among freelance workers is reshaping trust and relationships with clients. This paper investigates how both workers and clients perceive AI use and disclosure in the freelance economy through a three-stage study: interviews with workers and two survey studies with workers and clients. Findings first reveal a key expectation gap around disclosure: Workers often adopt passive disclosure practices, revealing AI use only when asked, as they assume clients can already detect it. Clients, however, are far less confident in recognizing AI-assisted work and prefer proactive disclosure. A second finding highlights the role of unclear or absent client AI policies, which leave workers consistently misinterpreting clients' expectations for AI use and disclosure. Together, these gaps point to the need for clearer guidelines and practices for AI disclosure. Insights extend beyond freelancing, offering implications for trust, accountability, and policy design in other AI-mediated work domains.

Lev Tankelevitch, Elena L. Glassman, Jessica He et al. · microsoft-research

Generative AI (GenAI) radically expands the scope and capability of automation for work, education, and everyday tasks, a transformation posing both risks and opportunities for human cognition. How will human cognition change, and what opportunities are there for GenAI to augment it? Which theories, metrics, and other tools are needed to address these questions? The CHI 2025 workshop on Tools for Thought aimed to bridge an emerging science of how the use of GenAI affects human thought, from metacognition to critical thinking, memory, and creativity, with an emerging design practice for building GenAI tools that both protect and augment human thought. Fifty-six researchers, designers, and thinkers from across disciplines as well as industry and academia, along with 34 papers and portfolios, seeded a day of discussion, ideation, and community-building. We synthesize this material here to begin mapping the space of research and design opportunities and to catalyze a multidisciplinary community around this pressing area of research.

Werner Geyer, Jessica He, Daita Sarkar et al.

The broad availability of generative AI offers new opportunities to support various work domains, including agile software development. Agile epics are a key artifact for product managers to communicate requirements to stakeholders. However, in practice, they are often poorly defined, leading to churn, delivery delays, and cost overruns. In this industry case study, we investigate opportunities for large language models (LLMs) to evaluate agile epic quality in a global company. Results from a user study with 17 product managers indicate how LLM evaluations could be integrated into their work practices, including perceived values and usage in improving their epics. High levels of satisfaction indicate that agile epics are a new, viable application of AI evaluations. However, our findings also outline challenges, limitations, and adoption barriers that can inform both practitioners and researchers on the integration of such evaluations into future agile work practices.

Justin D. Weisz, Jessica He, Michael Muller et al.

Generative AI applications present unique design challenges. As generative AI technologies are increasingly being incorporated into mainstream applications, there is an urgent need for guidance on how to design user experiences that foster effective and safe use. We present six principles for the design of generative AI applications that address unique characteristics of generative AI UX and offer new interpretations and extensions of known issues in the design of AI applications. Each principle is coupled with a set of design strategies for implementing that principle via UX capabilities or through the design process. The principles and strategies were developed through an iterative process involving literature review, feedback from design practitioners, validation against real-world generative AI applications, and incorporation into the design process of two generative AI applications. We anticipate the principles to usefully inform the design of generative AI applications by driving actionable design recommendations.