Shaily Bhatt

Kirti Bhagat, Shaily Bhatt, Athul Velagapudi et al.

Millions of users across the globe turn to AI chatbots for their creative needs, inviting widespread interest in understanding how they represent diverse cultures. However, evaluating cultural representations in open-ended tasks remains challenging and underexplored. In this work, we present TALES, an evaluation of cultural misrepresentations in LLM-generated stories for diverse Indian cultural identities. First, we develop TALES-Tax, a taxonomy of cultural misrepresentations by collating insights from participants with lived experiences in India through focus groups (N=9) and individual surveys (N=15). Using TALES-Tax, we evaluate 6 models through a large-scale annotation study spanning 2925 annotations from 108 annotators with lived experience and native language proficiency from across 71 regions in India and 14 languages. Concerningly, we find that 88% of the generated stories contain misrepresentations, and such errors are more prevalent in mid- and low-resourced languages and stories based in peri-urban regions in India. We also transform the annotations into TALES-QA, a standalone question bank to evaluate the cultural knowledge of models.

Shaily Bhatt, Tal August, Maria Antoniak · allen-ai, cmu

Improving cultural competence of language technologies is important. However most recent works rarely engage with the communities they study, and instead rely on synthetic setups and imperfect proxies of culture. In this work, we take a human-centered approach to discover and measure language-based cultural norms, and cultural competence of LLMs. We focus on a single kind of culture, research cultures, and a single task, adapting writing across research cultures. Through a set of interviews with interdisciplinary researchers, who are experts at moving between cultures, we create a framework of structural, stylistic, rhetorical, and citational norms that vary across research cultures. We operationalise these features with a suite of computational metrics and use them for (a) surfacing latent cultural norms in human-written research papers at scale; and (b) highlighting the lack of cultural competence of LLMs, and their tendency to homogenise writing. Overall, our work illustrates the efficacy of a human-centered approach to measuring cultural norms in human-written and LLM-generated texts.

Shaily Bhatt, Sakshi Kalra, Naman Goenka et al.

Easier access to the internet and social media has made disseminating information through online sources very easy. Sources like Facebook, Twitter, online news sites and personal blogs of self-proclaimed journalists have become significant players in providing news content. The sheer amount of information and the speed at which it is generated online makes it practically beyond the scope of human verification. There is, hence, a pressing need to develop technologies that can assist humans with automatic fact-checking and reliable identification of fake news. This paper summarizes the multiple approaches that were undertaken and the experiments that were carried out for the task. Credibility information and metadata associated with the news article have been used for improved results. The experiments also show how modelling justification or evidence can lead to improved results. Additionally, the use of visual features in addition to linguistic features is demonstrated. A detailed comparison of the results showing that our models perform significantly well when compared to robust baselines as well as state-of-the-art models are presented.

Shaily Bhatt, Poonam Goyal, Sandipan Dandapat et al.

Deep Contextual Language Models (LMs) like ELMO, BERT, and their successors dominate the landscape of Natural Language Processing due to their ability to scale across multiple tasks rapidly by pre-training a single model, followed by task-specific fine-tuning. Furthermore, multilingual versions of such models like XLM-R and mBERT have given promising results in zero-shot cross-lingual transfer, potentially enabling NLP applications in many under-served and under-resourced languages. Due to this initial success, pre-trained models are being used as `Universal Language Models' as the starting point across diverse tasks, domains, and languages. This work explores the notion of `Universality' by identifying seven dimensions across which a universal model should be able to scale, that is, perform equally well or reasonably well, to be useful across diverse settings. We outline the current theoretical and empirical results that support model performance across these dimensions, along with extensions that may help address some of their current limitations. Through this survey, we lay the foundation for understanding the capabilities and limitations of massive contextual language models and help discern research gaps and directions for future work to make these LMs inclusive and fair to diverse applications, users, and linguistic phenomena.