James Hale

James Hale, Sushrita Rakshit, Kushal Chawla et al.

We present KODIS, a dyadic dispute resolution corpus containing thousands of dialogues from over 75 countries. Motivated by a theoretical model of culture and conflict, participants engage in a typical customer service dispute designed by experts to evoke strong emotions and conflict. The corpus contains a rich set of dispositional, process, and outcome measures. The initial analysis supports theories of how anger expressions lead to escalatory spirals and highlights cultural differences in emotional expression. We make this corpus and data collection framework available to the community.

Sushrita Rakshit, James Hale, Kushal Chawla et al.

In conflict, people use emotional expressions to shape their counterparts' thoughts, feelings, and actions. This paper explores whether automatic text emotion recognition offers insight into this influence in the context of dispute resolution. Prior work has shown the promise of such methods in negotiations; however, disputes evoke stronger emotions and different social processes. We use a large corpus of buyer-seller dispute dialogues to investigate how emotional expressions shape subjective and objective outcomes. We further demonstrate that large-language models yield considerably greater explanatory power than previous methods for emotion intensity annotation and better match the decisions of human annotators. Findings support existing theoretical models for how emotional expressions contribute to conflict escalation and resolution and suggest that agent-based systems could be useful in managing disputes by recognizing and potentially mitigating emotional escalation.

Nikhil Patel, James Hale, Kanika Jindal et al.

We propose to take on the problem ofWord Sense Disambiguation (WSD). In language, words of the same form can take different meanings depending on context. While humans easily infer the meaning or gloss of such words by their context, machines stumble on this task.As such, we intend to replicated and expand upon the results of Huang et al.GlossBERT, a model which they design to disambiguate these words (Huang et al.,2019). Specifically, we propose the following augmentations: data-set tweaking(alpha hyper-parameter), ensemble methods, and replacement of BERT with BART andALBERT. The following GitHub repository contains all code used in this report, which extends on the code made available by Huang et al.