Simon Gay

Alastair Howcroft, Amber Bennett-Weston, Ahmad Khan et al.

Background: Empathy is widely recognized for improving patient outcomes, including reduced pain and anxiety and improved satisfaction, and its absence can cause harm. Meanwhile, use of artificial intelligence (AI)-based chatbots in healthcare is rapidly expanding, with one in five general practitioners using generative AI to assist with tasks such as writing letters. Some studies suggest AI chatbots can outperform human healthcare professionals (HCPs) in empathy, though findings are mixed and lack synthesis. Sources of data: We searched multiple databases for studies comparing AI chatbots using large language models with human HCPs on empathy measures. We assessed risk of bias with ROBINS-I and synthesized findings using random-effects meta-analysis where feasible, whilst avoiding double counting. Areas of agreement: We identified 15 studies (2023-2024). Thirteen studies reported statistically significantly higher empathy ratings for AI, with only two studies situated in dermatology favouring human responses. Of the 15 studies, 13 provided extractable data and were suitable for pooling. Meta-analysis of those 13 studies, all utilising ChatGPT-3.5/4, showed a standardized mean difference of 0.87 (95% CI, 0.54-1.20) favouring AI (P < .00001), roughly equivalent to a two-point increase on a 10-point scale. Areas of controversy: Studies relied on text-based assessments that overlook non-verbal cues and evaluated empathy through proxy raters. Growing points: Our findings indicate that, in text-only scenarios, AI chatbots are frequently perceived as more empathic than human HCPs. Areas timely for developing research: Future research should validate these findings with direct patient evaluations and assess whether emerging voice-enabled AI systems can deliver similar empathic advantages.

Simon Gay, Jade Alglave

PLACES 2015 (full title: Programming Language Approaches to Concurrency- and Communication-Centric Software) is the eighth edition of the PLACES workshop series. After the first PLACES, which was affiliated to DisCoTec in 2008, the workshop has been part of ETAPS every year since 2009 and is now an established part of the ETAPS satellite events. PLACES 2015 was held on 18th April in London, UK. The workshop series was started in order to promote the application of novel programming language ideas to the increasingly important problem of developing software for systems in which concurrency and communication are intrinsic aspects. This includes software for both multi-core systems and large-scale distributed and/or service-oriented systems. The scope of PLACES includes new programming language features, whole new programming language designs, new type systems, new semantic approaches, new program analysis techniques, and new implementation mechanisms. This volume consists of revised versions of the papers that were presented at the workshop.

Simon Gay, Paul Kelly

PLACES 2012 (full title: Programming Language Approaches to Concurrency- and Communication-Centric Software) is the fifth edition of the PLACES workshop series. After the first PLACES, which was affiliated to DisCoTec in 2008, the workshop has been part of ETAPS every year since 2009 and is now an established part of the ETAPS satellite events. PLACES 2012 was held on 31st March in Tallinn, Estonia. The workshop series was started in order to promote the application of novel programming language ideas to the increasingly important problem of developing software for systems in which concurrency and communication are intrinsic aspects. This includes software for both multi-core systems and large-scale distributed and/or service-oriented systems. The scope of PLACES includes new programming language features, whole new programming language designs, new type systems, new semantic approaches, new program analysis techniques, and new implementation mechanisms. This year's call for papers attracted 17 submissions, from which the programme committee selected 10 papers for presentation at the workshop. After the workshop, all of the authors were invited to produce revised versions of their papers for inclusion in the EPTCS proceedings. The authors of six papers accepted the invitation, and those papers constitute the present volume.