Christine Miller

Dhairya Dalal, Endre Sara, Ben Yemini et al.

AI agents deployed into SRE workflows currently derive their understanding of environment state from raw observability telemetry at query time, paying a semantic-interpretation tax in tokens, latency, and inferential reliability. We propose Causely, a causal intelligence layer that maintains a structured representation of environment topology, attribute dependencies, and causal relationships that are anchroed to a ontological representation of the managed environment. Causely transforms raw telemetry into a live, queryable model providing the semantic and causal foundation AI agents require to diagnose, evaluate impact, and act safely in production. We evaluate this value proposition through a benchmark study conducted in a controlled setting with injected faults in a 24-microservice OpenTelemetry demo application. Our experiments compare four agent configurations (Claude Code, OpenAI Codex, HolmesGPT with Sonnet and Gemini backends). Experiments are run with and without access to Causely under two scenarios: an active incident and a healthy baseline. On the active-fault scenario, causal grounding reduces mean time-to-diagnosis by 63\%, mean token consumption by 60\%, and mean tool-call count by 78\%, compressing the investigation footprint by 4.8$\times$ and lowering direct API cost per run by 57\%; root-cause-diagnosis accuracy rises from 75\% to 100\%.

Cristobal J. Garcia, Peter A. Gloor, Julia Gluesing et al.

Where science, design, business and art meet, COINs13 looks at the emerging forces behind the phenomena of open-source, creative, entrepreneurial and social movements. COINs13 combines a wide range of interdisciplinary fields such as social network analysis, group dynamics, design and visualization, information systems, collective action and the psychology and sociality of collaboration. The COINs13 conference theme is Learning from the Swarm. The papers in this volume explore what is relevant with regard to the innovative powers of creative and civic swarms, what are the observable qualities of virtual collaboration and mobilization, and how does the quest for global cooperation affect local networks.

Mauricio Manhaes, Christine Miller, Nicholas Schroeder

The user experience with large-scale generative AI is paradoxical: superhuman fluency meets absurd failures in common sense and consistency. This paper argues that the resulting potent frustration is an ontological problem, stemming from the "Quasi-Creature"-an entity simulating intelligence without embodiment or genuine understanding. Interaction with this entity precipitates the "Uncanny Valley of Agency," a framework where user comfort drops when highly agentic AI proves erratically unreliable. Its failures are perceived as cognitive breaches, causing profound cognitive dissonance. Synthesizing HCI, cognitive science, and philosophy of technology, this paper defines the Quasi-Creature and details the Uncanny Valley of Agency. An illustrative mixed-methods study ("Move 78," N=37) of a collaborative creative task reveals a powerful negative correlation between perceived AI efficiency and user frustration, central to the negative experience. This framework robustly explains user frustration with generative AI and has significant implications for the design, ethics, and societal integration of these powerful, alien technologies.