Songbo Hu

Songbo Hu, Han Zhou, Mete Hergul et al. · cambridge

Creating high-quality annotated data for task-oriented dialog (ToD) is known to be notoriously difficult, and the challenges are amplified when the goal is to create equitable, culturally adapted, and large-scale ToD datasets for multiple languages. Therefore, the current datasets are still very scarce and suffer from limitations such as translation-based non-native dialogs with translation artefacts, small scale, or lack of cultural adaptation, among others. In this work, we first take stock of the current landscape of multilingual ToD datasets, offering a systematic overview of their properties and limitations. Aiming to reduce all the detected limitations, we then introduce Multi3WOZ, a novel multilingual, multi-domain, multi-parallel ToD dataset. It is large-scale and offers culturally adapted dialogs in 4 languages to enable training and evaluation of multilingual and cross-lingual ToD systems. We describe a complex bottom-up data collection process that yielded the final dataset, and offer the first sets of baseline scores across different ToD-related tasks for future reference, also highlighting its challenging nature.

Zhangdie Yuan, Songbo Hu, Ivan Vulić et al. · cambridge

Acquiring factual knowledge with Pretrained Language Models (PLMs) has attracted increasing attention, showing promising performance in many knowledge-intensive tasks. Their good performance has led the community to believe that the models do possess a modicum of reasoning competence rather than merely memorising the knowledge. In this paper, we conduct a comprehensive evaluation of the learnable deductive (also known as explicit) reasoning capability of PLMs. Through a series of controlled experiments, we posit two main findings. (i) PLMs inadequately generalise learned logic rules and perform inconsistently against simple adversarial surface form edits. (ii) While the deductive reasoning fine-tuning of PLMs does improve their performance on reasoning over unseen knowledge facts, it results in catastrophically forgetting the previously learnt knowledge. Our main results suggest that PLMs cannot yet perform reliable deductive reasoning, demonstrating the importance of controlled examinations and probing of PLMs' reasoning abilities; we reach beyond (misleading) task performance, revealing that PLMs are still far from human-level reasoning capabilities, even for simple deductive tasks.

Songbo Hu, Ivan Vulić, Fangyu Liu et al. · cambridge, deepmind

End-to-end (E2E) task-oriented dialogue (ToD) systems are prone to fall into the so-called "likelihood trap", resulting in generated responses which are dull, repetitive, and often inconsistent with dialogue history. Comparing ranked lists of multiple generated responses against the "gold response" (from evaluation data) reveals a wide diversity in response quality, with many good responses placed lower in the ranked list. The main challenge, addressed in this work, is then how to reach beyond greedily generated system responses, that is, how to obtain and select such high-quality responses from the list of overgenerated responses at inference without availability of the gold response. To this end, we propose a simple yet effective reranking method which aims to select high-quality items from the lists of responses initially overgenerated by the system. The idea is to use any sequence-level (similarity) scoring function to divide the semantic space of responses into high-scoring versus low-scoring partitions. At training, the high-scoring partition comprises all generated responses whose similarity to the gold response is higher than the similarity of the greedy response to the gold response. At inference, the aim is to estimate the probability that each overgenerated response belongs to the high-scoring partition, given only previous dialogue history. We validate the robustness and versatility of our proposed method on the standard MultiWOZ dataset: our methods improve a state-of-the-art E2E ToD system by 2.0 BLEU, 1.6 ROUGE, and 1.3 METEOR scores, achieving new peak results. Additional experiments on the BiTOD dataset and human evaluation further ascertain the generalisability and effectiveness of the proposed framework.

Songbo Hu, Yinhong Liu, Ej Zhou et al.

Creating spoken dialogue datasets is methodologically challenging, and these challenges are amplified when the goal is to build multilingual, multi-parallel datasets at scale. This work introduces HEALTHDIAL, a large-scale, multilingual, and multi-parallel dataset for developing and evaluating retrieval-augmented generation (RAG)-based spoken dialogue systems. The dataset comprises 6,000 information-seeking dialogues (1,500 per language) grounded in trusted content from the World Health Organization (WHO) and 163 hours of user speech recorded from native speakers of diverse dialects across four official WHO languages: Arabic, Chinese, English, and Spanish. Each speaker is annotated with demographic (e.g., gender, age) and sociolinguistic (e.g., primary language, region of origin) variables. We report benchmark results across key dialogue tasks, which reveal consistent performance disparities across languages, even among high-resource ones. To support future research, we release the dataset, a prototype system, and a toolkit for data collection and system evaluation.

Songbo Hu, Han Zhou, Moy Yuan et al. · cambridge

Achieving robust language technologies that can perform well across the world's many languages is a central goal of multilingual NLP. In this work, we take stock of and empirically analyse task performance disparities that exist between multilingual task-oriented dialogue (ToD) systems. We first define new quantitative measures of absolute and relative equivalence in system performance, capturing disparities across languages and within individual languages. Through a series of controlled experiments, we demonstrate that performance disparities depend on a number of factors: the nature of the ToD task at hand, the underlying pretrained language model, the target language, and the amount of ToD annotated data. We empirically prove the existence of the adaptation and intrinsic biases in current ToD systems: e.g., ToD systems trained for Arabic or Turkish using annotated ToD data fully parallel to English ToD data still exhibit diminished ToD task performance. Beyond providing a series of insights into the performance disparities of ToD systems in different languages, our analyses offer practical tips on how to approach ToD data collection and system development for new languages.

Petre Breazu, Miriam Schirmer, Songbo Hu et al.

In the dynamic field of artificial intelligence (AI), the development and application of Large Language Models (LLMs) for text analysis are of significant academic interest. Despite the promising capabilities of various LLMs in conducting qualitative analysis, their use in the humanities and social sciences has not been thoroughly examined. This article contributes to the emerging literature on LLMs in qualitative analysis by documenting an experimental study involving GPT-4. The study focuses on performing thematic analysis (TA) using a YouTube dataset derived from an EU-funded project, which was previously analyzed by other researchers. This dataset is about the representation of Roma migrants in Sweden during 2016, a period marked by the aftermath of the 2015 refugee crisis and preceding the Swedish national elections in 2017. Our study seeks to understand the potential of combining human intelligence with AI's scalability and efficiency, examining the advantages and limitations of employing LLMs in qualitative research within the humanities and social sciences. Additionally, we discuss future directions for applying LLMs in these fields.

Giulia Occhini, Kumiko Tanaka-Ishii, Anna Barford et al.

Artificial intelligence (AI) has the potential to transform healthcare, education, governance and socioeconomic equity, but its benefits remain concentrated in a small number of languages (Bender, 2019; Blasi et al., 2022; Joshi et al., 2020; Ranathunga and de Silva, 2022; Young, 2015). Language AI - the technologies that underpin widely-used conversational systems such as ChatGPT - could provide major benefits if available in people's native languages, yet most of the world's 7,000+ linguistic communities currently lack access and face persistent digital marginalization. Here we present a global longitudinal analysis of social, economic and infrastructural conditions across languages to assess systemic inequalities in language AI. We first analyze the existence of AI resources for 6003 languages. We find that despite efforts of the community to broaden the reach of language technologies (Bapna et al., 2022; Costa-Jussà et al., 2022), the dominance of a handful of languages is exacerbating disparities on an unprecedented scale, with divides widening exponentially rather than narrowing. Further, we contrast the longitudinal diffusion of AI with that of earlier IT technologies, revealing a distinctive hype-driven pattern of spread. To translate our findings into practical insights and guide prioritization efforts, we introduce the Language AI Readiness Index (EQUATE), which maps the state of technological, socio-economic, and infrastructural prerequisites for AI deployment across languages. The index highlights communities where capacity exists but remains underutilized, and provides a framework for accelerating more equitable diffusion of language AI. Our work contributes to setting the baseline for a transition towards more sustainable and equitable language technologies.

Songbo Hu, Xiaobin Wang, Zhangdie Yuan et al. · cambridge

We present DIALIGHT, a toolkit for developing and evaluating multilingual Task-Oriented Dialogue (ToD) systems which facilitates systematic evaluations and comparisons between ToD systems using fine-tuning of Pretrained Language Models (PLMs) and those utilising the zero-shot and in-context learning capabilities of Large Language Models (LLMs). In addition to automatic evaluation, this toolkit features (i) a secure, user-friendly web interface for fine-grained human evaluation at both local utterance level and global dialogue level, and (ii) a microservice-based backend, improving efficiency and scalability. Our evaluations reveal that while PLM fine-tuning leads to higher accuracy and coherence, LLM-based systems excel in producing diverse and likeable responses. However, we also identify significant challenges of LLMs in adherence to task-specific instructions and generating outputs in multiple languages, highlighting areas for future research. We hope this open-sourced toolkit will serve as a valuable resource for researchers aiming to develop and properly evaluate multilingual ToD systems and will lower, currently still high, entry barriers in the field.

Lester James V. Miranda, Songbo Hu, Roi Reichart et al.

Where and how language models (LMs) are deployed determines who can benefit from them. However, there are several challenges that prevent effective deployment of LMs in non-English-speaking and hardware constrained communities in the Global South. We call this challenge the last mile: the intersection of multilinguality and edge deployment, where the goals are aligned but the technical requirements often compete. Studying these two fields together is both a need, as linguistically diverse communities often face the most severe infrastructure constraints, and an opportunity, as edge and multilingual NLP research remain largely siloed. To understand the state of the art and the challenges of combining the two areas, we survey 232 papers that tackle this problem across the language modelling pipeline, from data collection to development and deployment. We also discuss open questions and provide actionable recommendations for different stakeholders in the NLP ecosystem. Finally, we hope that this work contributes to the development of inclusive and equitable language technologies.

Chengkai Hou, Yanjie Ze, Yankai Fu et al.

General visual representations learned from web-scale datasets for robotics have achieved great success in recent years, enabling data-efficient robot learning on manipulation tasks; yet these pre-trained representations are mostly on 2D images, neglecting the inherent 3D nature of the world. However, due to the scarcity of large-scale 3D data, it is still hard to extract a universal 3D representation from web datasets. Instead, we are seeking a general visual pre-training framework that could improve all 3D representations as an alternative. Our framework, called FVP, is a novel 4D Visual Pre-training framework for real-world robot learning. FVP frames the visual pre-training objective as a next-point-cloud-prediction problem, models the prediction model as a diffusion model, and pre-trains the model on the larger public datasets directly. Across twelve real-world manipulation tasks, FVP boosts the average success rate of 3D Diffusion Policy (DP3) for these tasks by 28%. The FVP pre-trained DP3 achieves state-of-the-art performance across imitation learning methods. Moreover, the efficacy of FVP adapts across various point cloud encoders and datasets. Finally, we apply FVP to the RDT-1B, a larger Vision-Language-Action robotic model, enhancing its performance on various robot tasks. Our project page is available at: https://4d-visual-pretraining.github.io/

Songbo Hu, Ivan Vulić, Anna Korhonen · cambridge

Results reported in large-scale multilingual evaluations are often fragmented and confounded by factors such as target languages, differences in experimental setups, and model choices. We propose a framework that disentangles these confounding variables and introduces three interpretable metrics--the performance realisation ratio, its coefficient of variation, and language potential--enabling a finer-grained and more insightful quantification of actual performance disparities across both (i) models and (ii) languages. Through a case study of 13 model variants on 11 multilingual datasets, we demonstrate that our framework provides a more reliable measurement of model performance and language disparities, particularly for low-resource languages, which have so far proven challenging to evaluate. Importantly, our results reveal that higher overall model performance does not necessarily imply greater fairness across languages.

Christian Geishauser, Songbo Hu, Hsien-chin Lin et al.

The dialogue management component of a task-oriented dialogue system is typically optimised via reinforcement learning (RL). Optimisation via RL is highly susceptible to sample inefficiency and instability. The hierarchical approach called Feudal Dialogue Management takes a step towards more efficient learning by decomposing the action space. However, it still suffers from instability due to the reward only being provided at the end of the dialogue. We propose the usage of an intrinsic reward based on information gain to address this issue. Our proposed reward favours actions that resolve uncertainty or query the user whenever necessary. It enables the policy to learn how to retrieve the users' needs efficiently, which is an integral aspect in every task-oriented conversation. Our algorithm, which we call FeudalGain, achieves state-of-the-art results in most environments of the PyDial framework, outperforming much more complex approaches. We confirm the sample efficiency and stability of our algorithm through experiments in simulation and a human trial.

Hsien-chin Lin, Nurul Lubis, Songbo Hu et al.

Dialogue policy optimisation via reinforcement learning requires a large number of training interactions, which makes learning with real users time consuming and expensive. Many set-ups therefore rely on a user simulator instead of humans. These user simulators have their own problems. While hand-coded, rule-based user simulators have been shown to be sufficient in small, simple domains, for complex domains the number of rules quickly becomes intractable. State-of-the-art data-driven user simulators, on the other hand, are still domain-dependent. This means that adaptation to each new domain requires redesigning and retraining. In this work, we propose a domain-independent transformer-based user simulator (TUS). The structure of our TUS is not tied to a specific domain, enabling domain generalisation and learning of cross-domain user behaviour from data. We compare TUS with the state of the art using automatic as well as human evaluations. TUS can compete with rule-based user simulators on pre-defined domains and is able to generalise to unseen domains in a zero-shot fashion.