Shilin Qu

Haolan Zhan, Zhuang Li, Xiaoxi Kang et al.

Norm violations occur when individuals fail to conform to culturally accepted behaviors, which may lead to potential conflicts. Remediating norm violations requires social awareness and cultural sensitivity of the nuances at play. To equip interactive AI systems with a remediation ability, we offer ReNoVi - a large-scale corpus of 9,258 multi-turn dialogues annotated with social norms, as well as define a sequence of tasks to help understand and remediate norm violations step by step. ReNoVi consists of two parts: 512 human-authored dialogues (real data), and 8,746 synthetic conversations generated by ChatGPT through prompt learning. While collecting sufficient human-authored data is costly, synthetic conversations provide suitable amounts of data to help mitigate the scarcity of training data, as well as the chance to assess the alignment between LLMs and humans in the awareness of social norms. We thus harness the power of ChatGPT to generate synthetic training data for our task. To ensure the quality of both human-authored and synthetic data, we follow a quality control protocol during data collection. Our experimental results demonstrate the importance of remediating norm violations in socio-cultural conversations, as well as the improvement in performance obtained from synthetic data.

Farhad Moghimifar, Shilin Qu, Tongtong Wu et al.

Norms, which are culturally accepted guidelines for behaviours, can be integrated into conversational models to generate utterances that are appropriate for the socio-cultural context. Existing methods for norm recognition tend to focus only on surface-level features of dialogues and do not take into account the interactions within a conversation. To address this issue, we propose NormMark, a probabilistic generative Markov model to carry the latent features throughout a dialogue. These features are captured by discrete and continuous latent variables conditioned on the conversation history, and improve the model's ability in norm recognition. The model is trainable on weakly annotated data using the variational technique. On a dataset with limited norm annotations, we show that our approach achieves higher F1 score, outperforming current state-of-the-art methods, including GPT3.

Shilin Qu, Fajie Yuan, Guibing Guo et al.

Recently, Memory-based Neural Recommenders (MNR) have demonstrated superior predictive accuracy in the task of sequential recommendations, particularly for modeling long-term item dependencies. However, typical MNR requires complex memory access operations, i.e., both writing and reading via a controller (e.g., RNN) at every time step. Those frequent operations will dramatically increase the network training time, resulting in the difficulty in being deployed on industrial-scale recommender systems. In this paper, we present a novel general Chunk framework to accelerate MNR significantly. Specifically, our framework divides proximal information units into chunks, and performs memory access at certain time steps, whereby the number of memory operations can be greatly reduced. We investigate two ways to implement effective chunking, i.e., PEriodic Chunk (PEC) and Time-Sensitive Chunk (TSC), to preserve and recover important recurrent signals in the sequence. Since chunk-accelerated MNR models take into account more proximal information units than that from a single timestep, it can remove the influence of noise in the item sequence to a large extent, and thus improve the stability of MNR. In this way, the proposed chunk mechanism can lead to not only faster training and prediction, but even slightly better results. The experimental results on three real-world datasets (weishi, ml-10M and ml-latest) show that our chunk framework notably reduces the running time (e.g., with up to 7x for training & 10x for inference on ml-latest) of MNR, and meantime achieves competitive performance.