William Watson

Nicole Cho, William Watson, Alec Koppel et al.

Advanced reasoning capabilities in Large Language Models (LLMs) have led to more frequent hallucinations; yet most mitigation work focuses on open-source models for post-hoc detection and parameter editing. The dearth of studies focusing on hallucinations in closed-source models is especially concerning, as they constitute the vast majority of models in institutional deployments. We introduce QueryBandits, a model-agnostic contextual bandit framework that adaptively learns online to select the optimal query-rewrite strategy by leveraging an empirically validated and calibrated reward function. Across 16 QA scenarios, our top QueryBandit (Thompson Sampling) achieves an 87.5% win rate over a No-Rewrite baseline and outperforms zero-shot static policies (e.g., Paraphrase or Expand) by 42.6% and 60.3%, respectively. Moreover, all contextual bandits outperform vanilla bandits across all datasets, with higher feature variance coinciding with greater variance in arm selection. This substantiates our finding that there is no single rewrite policy optimal for all queries. We also discover that certain static policies incur higher cumulative regret than No-Rewrite, indicating that an inflexible query-rewriting policy can worsen hallucinations. Thus, learning an online policy over semantic features with QueryBandits can shift model behavior purely through forward-pass mechanisms, enabling its use with closed-source models and bypassing the need for retraining or gradient-based adaptation.

William Watson, Nicole Cho, Sumitra Ganesh et al.

Large Language Model (LLM) hallucinations are usually treated as defects of the model or its decoding strategy. Drawing on classical linguistics, we argue that a query's form can also shape a listener's (and model's) response. We operationalize this insight by constructing a 22-dimension query feature vector covering clause complexity, lexical rarity, and anaphora, negation, answerability, and intention grounding, all known to affect human comprehension. Using 369,837 real-world queries, we ask: Are there certain types of queries that make hallucination more likely? A large-scale analysis reveals a consistent "risk landscape": certain features such as deep clause nesting and underspecification align with higher hallucination propensity. In contrast, clear intention grounding and answerability align with lower hallucination rates. Others, including domain specificity, show mixed, dataset- and model-dependent effects. Thus, these findings establish an empirically observable query-feature representation correlated with hallucination risk, paving the way for guided query rewriting and future intervention studies.

Zhen Zeng, William Watson, Nicole Cho et al.

The rapidly evolving field of Robotic Process Automation (RPA) has made significant strides in automating repetitive processes, yet its effectiveness diminishes in scenarios requiring spontaneous or unpredictable tasks demanded by users. This paper introduces a novel approach, FlowMind, leveraging the capabilities of Large Language Models (LLMs) such as Generative Pretrained Transformer (GPT), to address this limitation and create an automatic workflow generation system. In FlowMind, we propose a generic prompt recipe for a lecture that helps ground LLM reasoning with reliable Application Programming Interfaces (APIs). With this, FlowMind not only mitigates the common issue of hallucinations in LLMs, but also eliminates direct interaction between LLMs and proprietary data or code, thus ensuring the integrity and confidentiality of information - a cornerstone in financial services. FlowMind further simplifies user interaction by presenting high-level descriptions of auto-generated workflows, enabling users to inspect and provide feedback effectively. We also introduce NCEN-QA, a new dataset in finance for benchmarking question-answering tasks from N-CEN reports on funds. We used NCEN-QA to evaluate the performance of workflows generated by FlowMind against baseline and ablation variants of FlowMind. We demonstrate the success of FlowMind, the importance of each component in the proposed lecture recipe, and the effectiveness of user interaction and feedback in FlowMind.

Ran Zmigrod, Dongsheng Wang, Mathieu Sibue et al.

The field of visually rich document understanding (VRDU) aims to solve a multitude of well-researched NLP tasks in a multi-modal domain. Several datasets exist for research on specific tasks of VRDU such as document classification (DC), key entity extraction (KEE), entity linking, visual question answering (VQA), inter alia. These datasets cover documents like invoices and receipts with sparse annotations such that they support one or two co-related tasks (e.g., entity extraction and entity linking). Unfortunately, only focusing on a single specific of documents or task is not representative of how documents often need to be processed in the wild - where variety in style and requirements is expected. In this paper, we introduce BuDDIE (Business Document Dataset for Information Extraction), the first multi-task dataset of 1,665 real-world business documents that contains rich and dense annotations for DC, KEE, and VQA. Our dataset consists of publicly available business entity documents from US state government websites. The documents are structured and vary in their style and layout across states and types (e.g., forms, certificates, reports, etc.). We provide data variety and quality metrics for BuDDIE as well as a series of baselines for each task. Our baselines cover traditional textual, multi-modal, and large language model approaches to VRDU.

Nicole Cho, Nishan Srishankar, Lucas Cecchi et al.

Financial intelligence generation from vast data sources has typically relied on traditional methods of knowledge-graph construction or database engineering. Recently, fine-tuned financial domain-specific Large Language Models (LLMs), have emerged. While these advancements are promising, limitations such as high inference costs, hallucinations, and the complexity of concurrently analyzing high-dimensional financial data, emerge. This motivates our invention FISHNET (Financial Intelligence from Sub-querying, Harmonizing, Neural-Conditioning, Expert swarming, and Task planning), an agentic architecture that accomplishes highly complex analytical tasks for more than 98,000 regulatory filings that vary immensely in terms of semantics, data hierarchy, or format. FISHNET shows remarkable performance for financial insight generation (61.8% success rate over 5.0% Routing, 45.6% RAG R-Precision). We conduct rigorous ablations to empirically prove the success of FISHNET, each agent's importance, and the optimized performance of assembling all agents. Our modular architecture can be leveraged for a myriad of use-cases, enabling scalability, flexibility, and data integrity that are critical for financial tasks.

William Watson, Nicole Cho, Nishan Srishankar

Hallucination continues to be one of the most critical challenges in the institutional adoption journey of Large Language Models (LLMs). While prior studies have primarily focused on the post-generation analysis and refinement of outputs, this paper centers on the effectiveness of queries in eliciting accurate responses from LLMs. We present HalluciBot, a model that estimates the query's propensity to hallucinate before generation, without invoking any LLMs during inference. HalluciBot can serve as a proxy reward model for query rewriting, offering a general framework to estimate query quality based on accuracy and consensus. In essence, HalluciBot investigates how poorly constructed queries can lead to erroneous outputs - moreover, by employing query rewriting guided by HalluciBot's empirical estimates, we demonstrate that 95.7% output accuracy can be achieved for Multiple Choice questions. The training procedure for HalluciBot consists of perturbing 369,837 queries n times, employing n+1 independent LLM agents, sampling an output from each query, conducting a Multi-Agent Monte Carlo simulation on the sampled outputs, and training an encoder classifier. The idea of perturbation is the outcome of our ablation studies that measures the increase in output diversity (+12.5 agreement spread) by perturbing a query in lexically different but semantically similar ways. Therefore, HalluciBot paves the way to ratiocinate (76.0% test F1 score, 46.6% in saved computation on hallucinatory queries), rewrite (+30.2% positive class transition from hallucinatory to non-hallucinatory), rank (+50.6% positive class transition from hallucinatory to non-hallucinatory), and route queries to effective pipelines.

William Watson, Bo Liu

Table extraction has long been a pervasive problem in financial services. This is more challenging in the image domain, where content is locked behind cumbersome pixel format. Luckily, advances in deep learning for image segmentation, OCR, and sequence modeling provides the necessary heavy lifting to achieve impressive results. This paper presents an end-to-end pipeline for identifying, extracting and transcribing tabular content in image documents, while retaining the original spatial relations with high fidelity.

William Watson, Nicole Cho, Nishan Srishankar et al.

Legal contracts in the custody and fund services domain govern critical aspects such as key provider responsibilities, fee schedules, and indemnification rights. However, it is challenging for an off-the-shelf Large Language Model (LLM) to ingest these contracts due to the lengthy unstructured streams of text, limited LLM context windows, and complex legal jargon. To address these challenges, we introduce LAW (Legal Agentic Workflows for Custody and Fund Services Contracts). LAW features a modular design that responds to user queries by orchestrating a suite of domain-specific tools and text agents. Our experiments demonstrate that LAW, by integrating multiple specialized agents and tools, significantly outperforms the baseline. LAW excels particularly in complex tasks such as calculating a contract's termination date, surpassing the baseline by 92.9% points. Furthermore, LAW offers a cost-effective alternative to traditional fine-tuned legal LLMs by leveraging reusable, domain-specific tools.

William Watson, Lawrence Yong

We explore link prediction as a proxy for automatically surfacing documents from existing literature that might be topically or contextually relevant to a new document. Our model uses transformer-based graph embeddings to encode the meaning of each document, presented as a node within a citation network. We show that the semantic representations that our model generates can outperform other content-based methods in recommendation and ranking tasks. This provides a holistic approach to exploring citation graphs in domains where it is critical that these documents properly cite each other, so as to minimize the possibility of any inconsistencies

Nicole Cho, William Watson, Alec Koppel et al.

Advanced reasoning capabilities in Large Language Models (LLMs) have caused higher hallucination prevalence; yet most mitigation work focuses on after-the-fact filtering rather than shaping the queries that trigger them. We introduce QueryBandits, a bandit framework that designs rewrite strategies to maximize a reward model, that encapsulates hallucination propensity based upon the sensitivities of 17 linguistic features of the input query-and therefore, proactively steer LLMs away from generating hallucinations. Across 13 diverse QA benchmarks and 1,050 lexically perturbed queries per dataset, our top contextual QueryBandit (Thompson Sampling) achieves an 87.5% win rate over a no-rewrite baseline and also outperforms zero-shot static prompting ("paraphrase" or "expand") by 42.6% and 60.3% respectively. Therefore, we empirically substantiate the effectiveness of QueryBandits in mitigating hallucination via the intervention that takes the form of a query rewrite. Interestingly, certain static prompting strategies, which constitute a considerable number of current query rewriting literature, have a higher cumulative regret than the no-rewrite baseline, signifying that static rewrites can worsen hallucination. Moreover, we discover that the converged per-arm regression feature weight vectors substantiate that there is no single rewrite strategy optimal for all queries. In this context, guided rewriting via exploiting semantic features with QueryBandits can induce significant shifts in output behavior through forward-pass mechanisms, bypassing the need for retraining or gradient-based adaptation.

Nicole Cho, Kirsty Fielding, William Watson et al.

Real-world financial documents report essential information about an entity's financial holdings that can span millions of different financial instrument types. Yet, these details are often buried in messy, multi-page, fragmented tables - for example, 99.4% of the tables in our dataset have no bounding boxes with the maximum number of rows amounting to 426 per table across 44 pages. To tackle these unique challenges from real-world tables, we present a continuously learning, agentic table extraction system, TASER (Table Agents for Schema-guided Extraction and Recommendation) that extracts highly unstructured, multi-page, heterogeneous tables into normalized, schema-conforming outputs. Our table agents execute on table detection, classification, extraction, and recommendations by leveraging an initial schema. Then, our Recommender Agent reviews the outputs, recommends schema revisions, and decides on the final recommendations, enabling TASER to outperform existing table detection models such as Table Transformer by 10.1%. Within this continuous learning process, we highlight that larger batch sizes result in a 104.3% increase in schema recommendations that are actionable and utilized, resulting in a 9.8% increase in extracted holdings - highlighting the importance of a continuous learning process. To train TASER, we have manually labeled 22,584 pages (28,150,449 tokens), 3,213 tables for $731,685,511,687 of holdings culminating in one of the first real financial table datasets. We release our dataset TASERTab to enable the research community to access real-world financial tables and outputs. Our results highlight the promise of agentic, schema-guided extraction systems for robust understanding of real-world financial tables.

Nicole Cho, William Watson

One critical challenge in the institutional adoption journey of Large Language Models (LLMs) stems from their propensity to hallucinate in generated responses. To address this, we propose MultiQ&A, a systematic approach for evaluating the robustness and consistency of LLM-generated answers. We demonstrate MultiQ&A's ability to crowdsource question perturbations and their respective answers through independent LLM agents at scale. Our experiments culminated in the examination of 1.9 million question perturbations and 2.3 million answers. Furthermore, MultiQ&A shows that ensembled LLMs, such as gpt-3.5-turbo, remain relatively robust and consistent under perturbations. MultiQ&A provides clarity in the response generation space, offering an effective method for inspecting disagreements and variability. Therefore, our system offers a potential framework for institutional LLM adoption with the ability to measure confidence, consistency, and the quantification of hallucinations.

William Watson, Nicole Cho, Tucker Balch et al.

A myriad of different Large Language Models (LLMs) face a common challenge in contextually analyzing table question-answering tasks. These challenges are engendered from (1) finite context windows for large tables, (2) multi-faceted discrepancies amongst tokenization patterns against cell boundaries, and (3) various limitations stemming from data confidentiality in the process of using external models such as gpt-3.5-turbo. We propose a cooperative game dubbed "HiddenTables" as a potential resolution to this challenge. In essence, "HiddenTables" is played between the code-generating LLM "Solver" and the "Oracle" which evaluates the ability of the LLM agents to solve Table QA tasks. This game is based on natural language schemas and importantly, ensures the security of the underlying data. We provide evidential experiments on a diverse set of tables that demonstrate an LLM's collective inability to generalize and perform on complex queries, handle compositional dependencies, and align natural language to programmatic commands when concrete table schemas are provided. Unlike encoder-based models, we have pushed the boundaries of "HiddenTables" to not be limited by the number of rows - therefore we exhibit improved efficiency in prompt and completion tokens. Our infrastructure has spawned a new dataset "PyQTax" that spans across 116,671 question-table-answer triplets and provides additional fine-grained breakdowns & labels for varying question taxonomies. Therefore, in tandem with our academic contributions regarding LLMs' deficiency in TableQA tasks, "HiddenTables" is a tactile manifestation of how LLMs can interact with massive datasets while ensuring data security and minimizing generation costs.