Julian Schwazer

Sebastian Lubos, Alexander Felfernig, Damian Garber et al.

Configuration is a key technology for tailoring complex software systems, services, and products. A successful application of configurators not only depends on technical correctness, performance, and domain modeling but also on their usability. While general usability heuristics are widely used, configurator-specific criteria and tool support for systematic user interface (UI) analysis are limited. This paper explores the use of multimodal large language models (MLLMs) for scalable and semi-automated usability analysis of configurator UIs. We synthesize 18 configurator-specific usability criteria from the literature and apply these criteria in an MLLM-based analysis of 16 real-world configurators. Each criterion is assessed individually to generate severity ratings for usability issues and actionable improvement suggestions. A review of the results confirms that MLLMs can reliably identify configurator-specific usability issues and provide domain-aware improvement recommendations. Although human validation remains necessary, this approach has the potential to significantly reduce the required effort to analyze configurator usability.

Sebastian Lubos, Alexander Felfernig, Gerhard Leitner et al.

Usability describes a set of essential quality attributes of user interfaces (UI) that influence human-computer interaction. Common evaluation methods, such as usability testing and inspection, are effective but resource-intensive and require expert involvement. This makes them less accessible for smaller organizations. Recent advances in multimodal LLMs offer promising opportunities to automate usability evaluation processes partly by analyzing textual, visual, and structural aspects of software interfaces. To investigate this possibility, we formulate usability evaluation as a recommendation task, where multimodal LLMs rank usability issues by severity. We conducted an initial proof-of-concept study to compare LLM-generated usability improvement recommendations with usability expert assessments. Our findings indicate the potential of LLMs to enable faster and more cost-effective usability evaluation, which makes it a practical alternative in contexts with limited expert resources.