Guo Zhu

h-index4
2papers

2 Papers

HCFeb 5
"It Talks Like a Patient, But Feels Different": Co-Designing AI Standardized Patients with Medical Learners

Zhiqi Gao, Guo Zhu, Huarui Luo et al.

Standardized patients (SPs) play a central role in clinical communication training but are costly, difficult to scale, and inconsistent. Large language model (LLM) based AI standardized patients (AI-SPs) promise flexible, on-demand practice, yet learners often report that they talk like a patient but feel different. We interviewed 12 clinical-year medical students and conducted three co-design workshops to examine how learners experience constraints of SP encounters and what they expect from AI-SPs. We identified six learner-centered needs, translated them into AI-SP design requirements, and synthesized a conceptual workflow. Our findings position AI-SPs as tools for deliberate practice and show that instructional usability, rather than conversational realism alone, drives learner trust, engagement, and educational value.

CLAug 22, 2025
MTalk-Bench: Evaluating Speech-to-Speech Models in Multi-Turn Dialogues via Arena-style and Rubrics Protocols

Yuhao Du, Qianwei Huang, Guo Zhu et al.

The rapid advancement of speech-to-speech (S2S) large language models (LLMs) has significantly improved real-time spoken interaction. However, current evaluation frameworks remain inadequate for assessing performance in complex, multi-turn dialogues. To address this, we introduce MTalk-Bench, a multi-turn S2S benchmark covering three core dimensions: Semantic Information, Paralinguistic Information, and Ambient Sound. Each dimension includes nine realistic scenarios, along with targeted tasks to assess specific capabilities such as reasoning. Our dual-method evaluation framework combines Arena-style evaluation (pairwise comparison) and Rubrics-based evaluation (absolute scoring) for relative and absolute assessment. The benchmark includes both model and human outputs, evaluated by human evaluators and LLMs. Experimental results reveal two sets of findings. Overall performance of S2S LLMs: (1) models excel at semantic information processing yet underperform on paralinguistic information and ambient sounds perception; (2) models typically regain coherence by increasing response length, sacrificing efficiency in multi-turn dialogues; (3) modality-aware, task-specific designs outperform brute scaling. Evaluation framework and reliability: (1) Arena and Rubrics yield consistent, complementary rankings, but reliable distinctions emerge only when performance gaps are large; (2) LLM-as-a-judge aligns with humans when gaps are clear or criteria explicit, but exhibits position and length biases and is reliable on nonverbal evaluation only with text annotations. These results highlight current limitations in S2S evaluation and the need for more robust, speech-aware assessment frameworks.