Zhangming Chan

Xiuying Chen, Mingzhe Li, Shen Gao et al. · pku

Nowadays, time-stamped web documents related to a general news query floods spread throughout the Internet, and timeline summarization targets concisely summarizing the evolution trajectory of events along the timeline. Unlike traditional document summarization, timeline summarization needs to model the time series information of the input events and summarize important events in chronological order. To tackle this challenge, in this paper, we propose a Unified Timeline Summarizer (UTS) that can generate abstractive and extractive timeline summaries in time order. Concretely, in the encoder part, we propose a graph-based event encoder that relates multiple events according to their content dependency and learns a global representation of each event. In the decoder part, to ensure the chronological order of the abstractive summary, we propose to extract the feature of event-level attention in its generation process with sequential information remained and use it to simulate the evolutionary attention of the ground truth summary. The event-level attention can also be used to assist in extracting summary, where the extracted summary also comes in time sequence. We augment the previous Chinese large-scale timeline summarization dataset and collect a new English timeline dataset. Extensive experiments conducted on these datasets and on the out-of-domain Timeline 17 dataset show that UTS achieves state-of-the-art performance in terms of both automatic and human evaluations.

Yujing Zhang, Zhangming Chan, Shuhao Xu et al.

An industrial recommender system generally presents a hybrid list that contains results from multiple subsystems. In practice, each subsystem is optimized with its own feedback data to avoid the disturbance among different subsystems. However, we argue that such data usage may lead to sub-optimal online performance because of the \textit{data sparsity}. To alleviate this issue, we propose to extract knowledge from the \textit{super-domain} that contains web-scale and long-time impression data, and further assist the online recommendation task (downstream task). To this end, we propose a novel industrial \textbf{K}nowl\textbf{E}dge \textbf{E}xtraction and \textbf{P}lugging (\textbf{KEEP}) framework, which is a two-stage framework that consists of 1) a supervised pre-training knowledge extraction module on super-domain, and 2) a plug-in network that incorporates the extracted knowledge into the downstream model. This makes it friendly for incremental training of online recommendation. Moreover, we design an efficient empirical approach for KEEP and introduce our hands-on experience during the implementation of KEEP in a large-scale industrial system. Experiments conducted on two real-world datasets demonstrate that KEEP can achieve promising results. It is notable that KEEP has also been deployed on the display advertising system in Alibaba, bringing a lift of $+5.4\%$ CTR and $+4.7\%$ RPM.

Xinyu Li, Sishuo Chen, Guipeng Xv et al.

The prediction objectives of online advertisement ranking models are evolving from probabilistic metrics like conversion rate (CVR) to numerical business metrics like post-click gross merchandise volume (GMV). Unlike the well-studied delayed feedback problem in CVR prediction, delayed feedback modeling for GMV prediction remains unexplored and poses greater challenges, as GMV is a continuous target, and a single click can lead to multiple purchases that cumulatively form the label. To bridge the research gap, we establish TRACE, a GMV prediction benchmark containing complete transaction sequences rising from each user click, which supports delayed feedback modeling in an online streaming manner. Our analysis and exploratory experiments on TRACE reveal two key insights: (1) the rapid evolution of the GMV label distribution necessitates modeling delayed feedback under online streaming training; (2) the label distribution of repurchase samples substantially differs from that of single-purchase samples, highlighting the need for separate modeling. Motivated by these findings, we propose RepurchasE-Aware Dual-branch prEdictoR (READER), a novel GMV modeling paradigm that selectively activates expert parameters according to repurchase predictions produced by a router. Moreover, READER dynamically calibrates the regression target to mitigate under-estimation caused by incomplete labels. Experimental results show that READER yields superior performance on TRACE over baselines, achieving a 2.19% improvement in terms of accuracy. We believe that our study will open up a new avenue for studying online delayed feedback modeling for GMV prediction, and our TRACE benchmark with the gathered insights will facilitate future research and application in this promising direction. Our code and dataset are available at https://github.com/alimama-tech/OnlineGMV .

Xiang-Rong Sheng, Feifan Yang, Litong Gong et al.

Despite the recognized potential of multimodal data to improve model accuracy, many large-scale industrial recommendation systems, including Taobao display advertising system, predominantly depend on sparse ID features in their models. In this work, we explore approaches to leverage multimodal data to enhance the recommendation accuracy. We start from identifying the key challenges in adopting multimodal data in a manner that is both effective and cost-efficient for industrial systems. To address these challenges, we introduce a two-phase framework, including: 1) the pre-training of multimodal representations to capture semantic similarity, and 2) the integration of these representations with existing ID-based models. Furthermore, we detail the architecture of our production system, which is designed to facilitate the deployment of multimodal representations. Since the integration of multimodal representations in mid-2023, we have observed significant performance improvements in Taobao display advertising system. We believe that the insights we have gathered will serve as a valuable resource for practitioners seeking to leverage multimodal data in their systems.

Bin Wu, Feifan Yang, Zhangming Chan et al.

Lifelong user interest modeling is crucial for industrial recommender systems, yet existing approaches rely predominantly on ID-based features, suffering from poor generalization on long-tail items and limited semantic expressiveness. While recent work explores multimodal representations for behavior retrieval in the General Search Unit (GSU), they often neglect multimodal integration in the fine-grained modeling stage -- the Exact Search Unit (ESU). In this work, we present a systematic analysis of how to effectively leverage multimodal signals across both stages of the two-stage lifelong modeling framework. Our key insight is that simplicity suffices in the GSU: lightweight cosine similarity with high-quality multimodal embeddings outperforms complex retrieval mechanisms. In contrast, the ESU demands richer multimodal sequence modeling and effective ID-multimodal fusion to unlock its full potential. Guided by these principles, we propose MUSE, a simple yet effective multimodal search-based framework. MUSE has been deployed in Taobao display advertising system, enabling 100K-length user behavior sequence modeling and delivering significant gains in top-line metrics with negligible online latency overhead. To foster community research, we share industrial deployment practices and open-source the first large-scale dataset featuring ultra-long behavior sequences paired with high-quality multimodal embeddings. Our code and data is available at https://taobao-mm.github.io.

Jinqi Wu, Sishuo Chen, Zhangming Chan et al.

Multi-attribution learning (MAL), which enhances model performance by learning from conversion labels yielded by multiple attribution mechanisms, has emerged as a promising learning paradigm for conversion rate (CVR) prediction. However, the conversion labels in public CVR datasets are generated by a single attribution mechanism, hindering the development of MAL approaches. To address this data gap, we establish the Multi-Attribution Benchmark (MAC), the first public CVR dataset featuring labels from multiple attribution mechanisms. Besides, to promote reproducible research on MAL, we develop PyMAL, an open-source library covering a wide array of baseline methods. We conduct comprehensive experimental analyses on MAC and reveal three key insights: (1) MAL brings consistent performance gains across different attribution settings, especially for users featuring long conversion paths. (2) The performance growth scales up with objective complexity in most settings; however, when predicting first-click conversion targets, simply adding auxiliary objectives is counterproductive, underscoring the necessity of careful selection of auxiliary objectives. (3) Two architectural design principles are paramount: first, to fully learn the multi-attribution knowledge, and second, to fully leverage this knowledge to serve the main task. Motivated by these findings, we propose Mixture of Asymmetric Experts (MoAE), an effective MAL approach incorporating multi-attribution knowledge learning and main task-centric knowledge utilization. Experiments on MAC show that MoAE substantially surpasses the existing state-of-the-art MAL method. We believe that our benchmark and insights will foster future research in the MAL field. Our MAC benchmark and the PyMAL algorithm library are publicly available at https://github.com/alimama-tech/PyMAL.

Mingxuan Luo, Guipeng Xv, Sishuo Chen et al.

In industrial recommender systems, conversion rate (CVR) is widely used for traffic allocation, but it fails to fully reflect recommendation effectiveness because it ignores refund behavior. To better capture true user satisfaction and business value, net conversion rate (NetCVR), defined as the probability that a clicked item is purchased and not refunded, has been proposed.Unlike CVR, NetCVR prediction involves a more complex multi-stage cascaded delayed feedback process. The two cascaded delays from click to conversion and from conversion to refund have opposite effects, making traditional CVR modeling methods inapplicable. Moreover, the lack of open-source datasets and online continuous training schemes further hinders progress in this area.To address these challenges, we introduce CASCADE (Cascaded Sequences of Conversion and Delayed Refund), the first large-scale open dataset derived from the Taobao app for online continuous NetCVR prediction. Through an in-depth analysis of CASCADE, we identify three key insights: (1) NetCVR exhibits strong temporal dynamics, necessitating online continuous modeling; (2) cascaded modeling of CVR and refund rate outperforms direct NetCVR modeling; and (3) delay time, which correlates with both CVR and refund rate, is an important feature for NetCVR prediction.Based on these insights, we propose TESLA, a continuous NetCVR modeling framework featuring a CVR-refund-rate cascaded architecture, stage-wise debiasing, and a delay-time-aware ranking loss. Extensive experiments demonstrate that TESLA consistently outperforms state-of-the-art methods on CASCADE, achieving absolute improvements of 12.41 percent in RI-AUC and 14.94 percent in RI-PRAUC on NetCVR prediction. The code and dataset are publicly available at https://github.com/alimama-tech/NetCVR.

Hanqi Jin, Gaoming Yang, Zhangming Chan et al.

User interactions on e-commerce platforms are inherently diverse, involving behaviors such as clicking, favoriting, adding to cart, and purchasing. The transitions between these behaviors offer valuable insights into user-item interactions, serving as a key signal for understanding evolving preferences. Consequently, there is growing interest in leveraging multi-behavior data to better capture user intent. Recent studies have explored sequential modeling of multi-behavior data, many relying on transformer-based architectures with polynomial time complexity. While effective, these approaches often incur high computational costs, limiting their applicability in large-scale industrial systems with long user sequences. To address this challenge, we propose the Transition-Aware Graph Attention Network (TGA), a linear-complexity approach for modeling multi-behavior transitions. Unlike traditional transformers that treat all behavior pairs equally, TGA constructs a structured sparse graph by identifying informative transitions from three perspectives: (a) item-level transitions, (b) category-level transitions, and (c) neighbor-level transitions. Built upon the structured graph, TGA employs a transition-aware graph Attention mechanism that jointly models user-item interactions and behavior transition types, enabling more accurate capture of sequential patterns while maintaining computational efficiency. Experiments show that TGA outperforms all state-of-the-art models while significantly reducing computational cost. Notably, TGA has been deployed in a large-scale industrial production environment, where it leads to impressive improvements in key business metrics.

Zhangming Chan, Xiuying Chen, Yongliang Wang et al.

Different from other text generation tasks, in product description generation, it is of vital importance to generate faithful descriptions that stick to the product attribute information. However, little attention has been paid to this problem. To bridge this gap, we propose a model named Fidelity-oriented Product Description Generator (FPDG). FPDG takes the entity label of each word into account, since the product attribute information is always conveyed by entity words. Specifically, we first propose a Recurrent Neural Network (RNN) decoder based on the Entity-label-guided Long Short-Term Memory (ELSTM) cell, taking both the embedding and the entity label of each word as input. Second, we establish a keyword memory that stores the entity labels as keys and keywords as values, allowing FPDG to attend to keywords by attending to their entity labels. Experiments conducted on a large-scale real-world product description dataset show that our model achieves state-of-the-art performance in terms of both traditional generation metrics and human evaluations. Specifically, FPDG increases the fidelity of the generated descriptions by 25%.

Sishuo Chen, Zhangming Chan, Xiang-Rong Sheng et al.

Conversion rate (CVR) prediction is a core component of online advertising systems, where the attribution mechanisms-rules for allocating conversion credit across user touchpoints-fundamentally determine label generation and model optimization. While many industrial platforms support diverse attribution mechanisms (e.g., First-Click, Last-Click, Linear, and Data-Driven Multi-Touch Attribution), conventional approaches restrict model training to labels from a single production-critical attribution mechanism, discarding complementary signals in alternative attribution perspectives. To address this limitation, we propose a novel Multi-Attribution Learning (MAL) framework for CVR prediction that integrates signals from multiple attribution perspectives to better capture the underlying patterns driving user conversions. Specifically, MAL is a joint learning framework consisting of two core components: the Attribution Knowledge Aggregator (AKA) and the Primary Target Predictor (PTP). AKA is implemented as a multi-task learner that integrates knowledge extracted from diverse attribution labels. PTP, in contrast, focuses on the task of generating well-calibrated conversion probabilities that align with the system-optimized attribution metric (e.g., CVR under the Last-Click attribution), ensuring direct compatibility with industrial deployment requirements. Additionally, we propose CAT, a novel training strategy that leverages the Cartesian product of all attribution label combinations to generate enriched supervision signals. This design substantially enhances the performance of the attribution knowledge aggregator. Empirical evaluations demonstrate the superiority of MAL over single-attribution learning baselines, achieving +0.51% GAUC improvement on offline metrics. Online experiments demonstrate that MAL achieved a +2.6% increase in ROI (Return on Investment).

Zhangming Chan, Yu Zhang, Shuguang Han et al.

Conversion rate (CVR) prediction is one of the core components in online recommender systems, and various approaches have been proposed to obtain accurate and well-calibrated CVR estimation. However, we observe that a well-trained CVR prediction model often performs sub-optimally during sales promotions. This can be largely ascribed to the problem of the data distribution shift, in which the conventional methods no longer work. To this end, we seek to develop alternative modeling techniques for CVR prediction. Observing similar purchase patterns across different promotions, we propose reusing the historical promotion data to capture the promotional conversion patterns. Herein, we propose a novel \textbf{H}istorical \textbf{D}ata \textbf{R}euse (\textbf{HDR}) approach that first retrieves historically similar promotion data and then fine-tunes the CVR prediction model with the acquired data for better adaptation to the promotion mode. HDR consists of three components: an automated data retrieval module that seeks similar data from historical promotions, a distribution shift correction module that re-weights the retrieved data for better aligning with the target promotion, and a TransBlock module that quickly fine-tunes the original model for better adaptation to the promotion mode. Experiments conducted with real-world data demonstrate the effectiveness of HDR, as it improves both ranking and calibration metrics to a large extent. HDR has also been deployed on the display advertising system in Alibaba, bringing a lift of $9\%$ RPM and $16\%$ CVR during Double 11 Sales in 2022.

Kailun Wu, Zhangming Chan, Weijie Bian et al.

Exploration-Exploitation (E{\&}E) algorithms are commonly adopted to deal with the feedback-loop issue in large-scale online recommender systems. Most of existing studies believe that high uncertainty can be a good indicator of potential reward, and thus primarily focus on the estimation of model uncertainty. We argue that such an approach overlooks the subsequent effect of exploration on model training. From the perspective of online learning, the adoption of an exploration strategy would also affect the collecting of training data, which further influences model learning. To understand the interaction between exploration and training, we design a Pseudo-Exploration module that simulates the model updating process after a certain item is explored and the corresponding feedback is received. We further show that such a process is equivalent to adding an adversarial perturbation to the model input, and thereby name our proposed approach as an the Adversarial Gradient Driven Exploration (AGE). For production deployment, we propose a dynamic gating unit to pre-determine the utility of an exploration. This enables us to utilize the limited amount of resources for exploration, and avoid wasting pageview resources on ineffective exploration. The effectiveness of AGE was firstly examined through an extensive number of ablation studies on an academic dataset. Meanwhile, AGE has also been deployed to one of the world-leading display advertising platforms, and we observe significant improvements on various top-line evaluation metrics.

Juntao Li, Chang Liu, Chongyang Tao et al.

Existing multi-turn context-response matching methods mainly concentrate on obtaining multi-level and multi-dimension representations and better interactions between context utterances and response. However, in real-place conversation scenarios, whether a response candidate is suitable not only counts on the given dialogue context but also other backgrounds, e.g., wording habits, user-specific dialogue history content. To fill the gap between these up-to-date methods and the real-world applications, we incorporate user-specific dialogue history into the response selection and propose a personalized hybrid matching network (PHMN). Our contributions are two-fold: 1) our model extracts personalized wording behaviors from user-specific dialogue history as extra matching information; 2) we perform hybrid representation learning on context-response utterances and explicitly incorporate a customized attention mechanism to extract vital information from context-response interactions so as to improve the accuracy of matching. We evaluate our model on two large datasets with user identification, i.e., personalized Ubuntu dialogue Corpus (P-Ubuntu) and personalized Weibo dataset (P-Weibo). Experimental results confirm that our method significantly outperforms several strong models by combining personalized attention, wording behaviors, and hybrid representation learning.

Weijie Bian, Kailun Wu, Lejian Ren et al.

Feature interaction has been recognized as an important problem in machine learning, which is also very essential for click-through rate (CTR) prediction tasks. In recent years, Deep Neural Networks (DNNs) can automatically learn implicit nonlinear interactions from original sparse features, and therefore have been widely used in industrial CTR prediction tasks. However, the implicit feature interactions learned in DNNs cannot fully retain the complete representation capacity of the original and empirical feature interactions (e.g., cartesian product) without loss. For example, a simple attempt to learn the combination of feature A and feature B <A, B> as the explicit cartesian product representation of new features can outperform previous implicit feature interaction models including factorization machine (FM)-based models and their variations. In this paper, we propose a Co-Action Network (CAN) to approximate the explicit pairwise feature interactions without introducing too many additional parameters. More specifically, giving feature A and its associated feature B, their feature interaction is modeled by learning two sets of parameters: 1) the embedding of feature A, and 2) a Multi-Layer Perceptron (MLP) to represent feature B. The approximated feature interaction can be obtained by passing the embedding of feature A through the MLP network of feature B. We refer to such pairwise feature interaction as feature co-action, and such a Co-Action Network unit can provide a very powerful capacity to fitting complex feature interactions. Experimental results on public and industrial datasets show that CAN outperforms state-of-the-art CTR models and the cartesian product method. Moreover, CAN has been deployed in the display advertisement system in Alibaba, obtaining 12\% improvement on CTR and 8\% on Revenue Per Mille (RPM), which is a great improvement to the business.

Mingzhe Li, Xiuying Chen, Shen Gao et al.

A popular multimedia news format nowadays is providing users with a lively video and a corresponding news article, which is employed by influential news media including CNN, BBC, and social media including Twitter and Weibo. In such a case, automatically choosing a proper cover frame of the video and generating an appropriate textual summary of the article can help editors save time, and readers make the decision more effectively. Hence, in this paper, we propose the task of Video-based Multimodal Summarization with Multimodal Output (VMSMO) to tackle such a problem. The main challenge in this task is to jointly model the temporal dependency of video with semantic meaning of article. To this end, we propose a Dual-Interaction-based Multimodal Summarizer (DIMS), consisting of a dual interaction module and multimodal generator. In the dual interaction module, we propose a conditional self-attention mechanism that captures local semantic information within video and a global-attention mechanism that handles the semantic relationship between news text and video from a high level. Extensive experiments conducted on a large-scale real-world VMSMO dataset show that DIMS achieves the state-of-the-art performance in terms of both automatic metrics and human evaluations.

Shen Gao, Xiuying Chen, Piji Li et al.

Under special circumstances, summaries should conform to a particular style with patterns, such as court judgments and abstracts in academic papers. To this end, the prototype document-summary pairs can be utilized to generate better summaries. There are two main challenges in this task: (1) the model needs to incorporate learned patterns from the prototype, but (2) should avoid copying contents other than the patternized words---such as irrelevant facts---into the generated summaries. To tackle these challenges, we design a model named Prototype Editing based Summary Generator (PESG). PESG first learns summary patterns and prototype facts by analyzing the correlation between a prototype document and its summary. Prototype facts are then utilized to help extract facts from the input document. Next, an editing generator generates new summary based on the summary pattern or extracted facts. Finally, to address the second challenge, a fact checker is used to estimate mutual information between the input document and generated summary, providing an additional signal for the generator. Extensive experiments conducted on a large-scale real-world text summarization dataset show that PESG achieves the state-of-the-art performance in terms of both automatic metrics and human evaluations.

Wenpeng Hu, Zhangming Chan, Bing Liu et al.

Existing neural models for dialogue response generation assume that utterances are sequentially organized. However, many real-world dialogues involve multiple interlocutors (i.e., multi-party dialogues), where the assumption does not hold as utterances from different interlocutors can occur "in parallel." This paper generalizes existing sequence-based models to a Graph-Structured neural Network (GSN) for dialogue modeling. The core of GSN is a graph-based encoder that can model the information flow along the graph-structured dialogues (two-party sequential dialogues are a special case). Experimental results show that GSN significantly outperforms existing sequence-based models.