Bo-Hsiang Tseng

Alexandru Coca, Bo-Hsiang Tseng, Jinghong Chen et al.

Schema-guided dialogue state trackers can generalise to new domains without further training, yet they are sensitive to the writing style of the schemata. Augmenting the training set with human or synthetic schema paraphrases improves the model robustness to these variations but can be either costly or difficult to control. We propose to circumvent these issues by grounding the state tracking model in knowledge-seeking turns collected from the dialogue corpus as well as the schema. Including these turns in prompts during finetuning and inference leads to marked improvements in model robustness, as demonstrated by large average joint goal accuracy and schema sensitivity improvements on SGD and SGD-X.

Jiarui Lu, Bo-Hsiang Tseng, Joel Ruben Antony Moniz et al.

Providing voice assistants the ability to navigate multi-turn conversations is a challenging problem. Handling multi-turn interactions requires the system to understand various conversational use-cases, such as steering, intent carryover, disfluencies, entity carryover, and repair. The complexity of this problem is compounded by the fact that these use-cases mix with each other, often appearing simultaneously in natural language. This work proposes a non-autoregressive query rewriting architecture that can handle not only the five aforementioned tasks, but also complex compositions of these use-cases. We show that our proposed model has competitive single task performance compared to the baseline approach, and even outperforms a fine-tuned T5 model in use-case compositions, despite being 15 times smaller in parameters and 25 times faster in latency.

Atharva Kulkarni, Bo-Hsiang Tseng, Joel Ruben Antony Moniz et al. · cmu

In-context learning with Large Language Models (LLMs) has emerged as a promising avenue of research in Dialog State Tracking (DST). However, the best-performing in-context learning methods involve retrieving and adding similar examples to the prompt, requiring access to labeled training data. Procuring such training data for a wide range of domains and applications is time-consuming, expensive, and, at times, infeasible. While zero-shot learning requires no training data, it significantly lags behind the few-shot setup. Thus, `\textit{Can we efficiently generate synthetic data for any dialogue schema to enable few-shot prompting?}' Addressing this question, we propose \method, a data generation framework tailored for DST, utilizing LLMs. Our approach only requires the dialogue schema and a few hand-crafted dialogue templates to synthesize natural, coherent, and free-flowing dialogues with DST annotations. Few-shot learning using data from {\method} results in $4-5%$ improvement in Joint Goal Accuracy over the zero-shot baseline on MultiWOZ 2.1 and 2.4. Remarkably, our few-shot learning approach recovers nearly $98%$ of the performance compared to the few-shot setup using human-annotated training data. Our synthetic data and code can be accessed at https://github.com/apple/ml-synthdst

Halim Cagri Ates, Shruti Bhargava, Site Li et al.

Successfully handling context is essential for any dialog understanding task. This context maybe be conversational (relying on previous user queries or system responses), visual (relying on what the user sees, for example, on their screen), or background (based on signals such as a ringing alarm or playing music). In this work, we present an overview of MARRS, or Multimodal Reference Resolution System, an on-device framework within a Natural Language Understanding system, responsible for handling conversational, visual and background context. In particular, we present different machine learning models to enable handing contextual queries; specifically, one to enable reference resolution, and one to handle context via query rewriting. We also describe how these models complement each other to form a unified, coherent, lightweight system that can understand context while preserving user privacy.

Paweł Budzianowski, Tsung-Hsien Wen, Bo-Hsiang Tseng et al.

Even though machine learning has become the major scene in dialogue research community, the real breakthrough has been blocked by the scale of data available. To address this fundamental obstacle, we introduce the Multi-Domain Wizard-of-Oz dataset (MultiWOZ), a fully-labeled collection of human-human written conversations spanning over multiple domains and topics. At a size of $10$k dialogues, it is at least one order of magnitude larger than all previous annotated task-oriented corpora. The contribution of this work apart from the open-sourced dataset labelled with dialogue belief states and dialogue actions is two-fold: firstly, a detailed description of the data collection procedure along with a summary of data structure and analysis is provided. The proposed data-collection pipeline is entirely based on crowd-sourcing without the need of hiring professional annotators; secondly, a set of benchmark results of belief tracking, dialogue act and response generation is reported, which shows the usability of the data and sets a baseline for future studies.

Le Zhang, Jihan Yang, Soundarya Krishnan et al.

Human-level agentic intelligence extends beyond low-level geometric perception, evolving from recognizing where things are to understanding what they are for. While existing benchmarks effectively evaluate the geometric perception capabilities of multimodal large language models (MLLMs), they fall short of probing the higher-order cognitive abilities required for grounded intelligence. To address this gap, we introduce the Spatial-Functional Intelligence Benchmark (SFI-Bench), a video-based benchmark with over 1,500 expert-annotated questions derived from diverse egocentric indoor video scans. SFI-Bench systematically evaluates two complementary dimensions of advanced reasoning: (1) Structured Spatial Reasoning, which requires understanding complex layouts and forming coherent spatial representations, and (2) Functional Reasoning, which involves inferring object affordances and their context-dependent utility. The benchmark includes tasks such as conditional counting, multi-hop relational reasoning, functional pairing, and knowledge-grounded troubleshooting, directly challenging models to integrate perception, memory, and inference. Our experiments reveal that current MLLMs consistently struggle to combine spatial memory with functional reasoning and external knowledge, highlighting a critical bottleneck in achieving grounded intelligence. SFI-Bench therefore provides a diagnostic tool for measuring progress toward more cognitively capable and truly grounded multimodal agents.

Yilun Zhu, Joel Ruben Antony Moniz, Shruti Bhargava et al.

Understanding context is key to understanding human language, an ability which Large Language Models (LLMs) have been increasingly seen to demonstrate to an impressive extent. However, though the evaluation of LLMs encompasses various domains within the realm of Natural Language Processing, limited attention has been paid to probing their linguistic capability of understanding contextual features. This paper introduces a context understanding benchmark by adapting existing datasets to suit the evaluation of generative models. This benchmark comprises of four distinct tasks and nine datasets, all featuring prompts designed to assess the models' ability to understand context. First, we evaluate the performance of LLMs under the in-context learning pretraining scenario. Experimental results indicate that pre-trained dense models struggle with understanding more nuanced contextual features when compared to state-of-the-art fine-tuned models. Second, as LLM compression holds growing significance in both research and real-world applications, we assess the context understanding of quantized models under in-context-learning settings. We find that 3-bit post-training quantization leads to varying degrees of performance reduction on our benchmark. We conduct an extensive analysis of these scenarios to substantiate our experimental results.

Atharva Kulkarni, Yuan Zhang, Joel Ruben Antony Moniz et al. · cmu

Hallucinations pose a significant obstacle to the reliability and widespread adoption of language models, yet their accurate measurement remains a persistent challenge. While many task- and domain-specific metrics have been proposed to assess faithfulness and factuality concerns, the robustness and generalization of these metrics are still untested. In this paper, we conduct a large-scale empirical evaluation of 6 diverse sets of hallucination detection metrics across 4 datasets, 37 language models from 5 families, and 5 decoding methods. Our extensive investigation reveals concerning gaps in current hallucination evaluation: metrics often fail to align with human judgments, take an overtly myopic view of the problem, and show inconsistent gains with parameter scaling. Encouragingly, LLM-based evaluation, particularly with GPT-4, yields the best overall results, and mode-seeking decoding methods seem to reduce hallucinations, especially in knowledge-grounded settings. These findings underscore the need for more robust metrics to understand and quantify hallucinations, and better strategies to mitigate them.

Alexandru Coca, Bo-Hsiang Tseng, Pete Boothroyd et al.

Programmable task-oriented dialogue (TOD) agents enable language models to follow structured dialogue policies, but their effectiveness hinges on accurate state tracking. We present PyTOD, an agent that generates executable code to track dialogue state and uses policy and execution feedback for efficient error correction. To this end, PyTOD employs a simple constrained decoding approach, using a language model instead of grammar rules to follow API schemata. This leads to state-of-the-art state tracking performance on the challenging SGD benchmark. Our experiments show that PyTOD surpasses strong baselines in both accuracy and robust user goal estimation as the dialogue progresses, demonstrating the effectiveness of execution-aware state tracking.

Alexandru Coca, Mark Gaynor, Zhenxing Zhang et al.

This work evaluates the potential of large language models (LLMs) to power digital assistants capable of complex action execution. These assistants rely on pre-trained programming knowledge to execute multi-step goals by composing objects and functions defined in assistant libraries into action execution programs. To achieve this, we develop ASPERA, a framework comprising an assistant library simulation and a human-assisted LLM data generation engine. Our engine allows developers to guide LLM generation of high-quality tasks consisting of complex user queries, simulation state and corresponding validation programs, tackling data availability and evaluation robustness challenges. Alongside the framework we release Asper-Bench, an evaluation dataset of 250 challenging tasks generated using ASPERA, which we use to show that program generation grounded in custom assistant libraries is a significant challenge to LLMs compared to dependency-free code generation.

Bo-Hsiang Tseng, Yinpei Dai, Florian Kreyssig et al.

One of the difficulties in training dialogue systems is the lack of training data. We explore the possibility of creating dialogue data through the interaction between a dialogue system and a user simulator. Our goal is to develop a modelling framework that can incorporate new dialogue scenarios through self-play between the two agents. In this framework, we first pre-train the two agents on a collection of source domain dialogues, which equips the agents to converse with each other via natural language. With further fine-tuning on a small amount of target domain data, the agents continue to interact with the aim of improving their behaviors using reinforcement learning with structured reward functions. In experiments on the MultiWOZ dataset, two practical transfer learning problems are investigated: 1) domain adaptation and 2) single-to-multiple domain transfer. We demonstrate that the proposed framework is highly effective in bootstrapping the performance of the two agents in transfer learning. We also show that our method leads to improvements in dialogue system performance on complete datasets.

Bo-Hsiang Tseng, Shruti Bhargava, Jiarui Lu et al.

Anaphora and ellipses are two common phenomena in dialogues. Without resolving referring expressions and information omission, dialogue systems may fail to generate consistent and coherent responses. Traditionally, anaphora is resolved by coreference resolution and ellipses by query rewrite. In this work, we propose a novel joint learning framework of modeling coreference resolution and query rewriting for complex, multi-turn dialogue understanding. Given an ongoing dialogue between a user and a dialogue assistant, for the user query, our joint learning model first predicts coreference links between the query and the dialogue context, and then generates a self-contained rewritten user query. To evaluate our model, we annotate a dialogue based coreference resolution dataset, MuDoCo, with rewritten queries. Results show that the performance of query rewrite can be substantially boosted (+2.3% F1) with the aid of coreference modeling. Furthermore, our joint model outperforms the state-of-the-art coreference resolution model (+2% F1) on this dataset.

Weizhe Lin, Bo-Hsiang Tseng, Bill Byrne

Dialogue State Tracking is central to multi-domain task-oriented dialogue systems, responsible for extracting information from user utterances. We present a novel hybrid architecture that augments GPT-2 with representations derived from Graph Attention Networks in such a way to allow causal, sequential prediction of slot values. The model architecture captures inter-slot relationships and dependencies across domains that otherwise can be lost in sequential prediction. We report improvements in state tracking performance in MultiWOZ 2.0 against a strong GPT-2 baseline and investigate a simplified sparse training scenario in which DST models are trained only on session-level annotations but evaluated at the turn level. We further report detailed analyses to demonstrate the effectiveness of graph models in DST by showing that the proposed graph modules capture inter-slot dependencies and improve the predictions of values that are common to multiple domains.

Bo-Hsiang Tseng, Jianpeng Cheng, Yimai Fang et al.

Natural language understanding (NLU) and natural language generation (NLG) are two fundamental and related tasks in building task-oriented dialogue systems with opposite objectives: NLU tackles the transformation from natural language to formal representations, whereas NLG does the reverse. A key to success in either task is parallel training data which is expensive to obtain at a large scale. In this work, we propose a generative model which couples NLU and NLG through a shared latent variable. This approach allows us to explore both spaces of natural language and formal representations, and facilitates information sharing through the latent space to eventually benefit NLU and NLG. Our model achieves state-of-the-art performance on two dialogue datasets with both flat and tree-structured formal representations. We also show that the model can be trained in a semi-supervised fashion by utilising unlabelled data to boost its performance.

Bo-Hsiang Tseng, Marek Rei, Paweł Budzianowski et al.

Dialogue systems benefit greatly from optimizing on detailed annotations, such as transcribed utterances, internal dialogue state representations and dialogue act labels. However, collecting these annotations is expensive and time-consuming, holding back development in the area of dialogue modelling. In this paper, we investigate semi-supervised learning methods that are able to reduce the amount of required intermediate labelling. We find that by leveraging un-annotated data instead, the amount of turn-level annotations of dialogue state can be significantly reduced when building a neural dialogue system. Our analysis on the MultiWOZ corpus, covering a range of domains and topics, finds that annotations can be reduced by up to 30\% while maintaining equivalent system performance. We also describe and evaluate the first end-to-end dialogue model created for the MultiWOZ corpus.

Bo-Hsiang Tseng, Paweł Budzianowski, Yen-Chen Wu et al.

Domain adaptation in natural language generation (NLG) remains challenging because of the high complexity of input semantics across domains and limited data of a target domain. This is particularly the case for dialogue systems, where we want to be able to seamlessly include new domains into the conversation. Therefore, it is crucial for generation models to share knowledge across domains for the effective adaptation from one domain to another. In this study, we exploit a tree-structured semantic encoder to capture the internal structure of complex semantic representations required for multi-domain dialogues in order to facilitate knowledge sharing across domains. In addition, a layer-wise attention mechanism between the tree encoder and the decoder is adopted to further improve the model's capability. The automatic evaluation results show that our model outperforms previous methods in terms of the BLEU score and the slot error rate, in particular when the adaptation data is limited. In subjective evaluation, human judges tend to prefer the sentences generated by our model, rating them more highly on informativeness and naturalness than other systems.

Stefan Ultes, Paweł\ Budzianowski, Iñigo Casanueva et al.

Statistical spoken dialogue systems usually rely on a single- or multi-domain dialogue model that is restricted in its capabilities of modelling complex dialogue structures, e.g., relations. In this work, we propose a novel dialogue model that is centred around entities and is able to model relations as well as multiple entities of the same type. We demonstrate in a prototype implementation benefits of relation modelling on the dialogue level and show that a trained policy using these relations outperforms the multi-domain baseline. Furthermore, we show that by modelling the relations on the dialogue level, the system is capable of processing relations present in the user input and even learns to address them in the system response.

Bo-Hsiang Tseng, Florian Kreyssig, Pawel Budzianowski et al.

Cross-domain natural language generation (NLG) is still a difficult task within spoken dialogue modelling. Given a semantic representation provided by the dialogue manager, the language generator should generate sentences that convey desired information. Traditional template-based generators can produce sentences with all necessary information, but these sentences are not sufficiently diverse. With RNN-based models, the diversity of the generated sentences can be high, however, in the process some information is lost. In this work, we improve an RNN-based generator by considering latent information at the sentence level during generation using the conditional variational autoencoder architecture. We demonstrate that our model outperforms the original RNN-based generator, while yielding highly diverse sentences. In addition, our model performs better when the training data is limited.

Lina Rojas-Barahona, Bo-Hsiang Tseng, Yinpei Dai et al.

In recent years, we have seen deep learning and distributed representations of words and sentences make impact on a number of natural language processing tasks, such as similarity, entailment and sentiment analysis. Here we introduce a new task: understanding of mental health concepts derived from Cognitive Behavioural Therapy (CBT). We define a mental health ontology based on the CBT principles, annotate a large corpus where this phenomena is exhibited and perform understanding using deep learning and distributed representations. Our results show that the performance of deep learning models combined with word embeddings or sentence embeddings significantly outperform non-deep-learning models in this difficult task. This understanding module will be an essential component of a statistical dialogue system delivering therapy.

Lina M. Rojas-Barahona, Stefan Ultes, Pawel Budzianowski et al.

This paper presents two ways of dealing with scarce data in semantic decoding using N-Best speech recognition hypotheses. First, we learn features by using a deep learning architecture in which the weights for the unknown and known categories are jointly optimised. Second, an unsupervised method is used for further tuning the weights. Sharing weights injects prior knowledge to unknown categories. The unsupervised tuning (i.e. the risk minimisation) improves the F-Measure when recognising nearly zero-shot data on the DSTC3 corpus. This unsupervised method can be applied subject to two assumptions: the rank of the class marginal is assumed to be known and the class-conditional scores of the classifier are assumed to follow a Gaussian distribution.

Iñigo Casanueva, Paweł Budzianowski, Pei-Hao Su et al.

Reinforcement learning (RL) is a promising approach to solve dialogue policy optimisation. Traditional RL algorithms, however, fail to scale to large domains due to the curse of dimensionality. We propose a novel Dialogue Management architecture, based on Feudal RL, which decomposes the decision into two steps; a first step where a master policy selects a subset of primitive actions, and a second step where a primitive action is chosen from the selected subset. The structural information included in the domain ontology is used to abstract the dialogue state space, taking the decisions at each step using different parts of the abstracted state. This, combined with an information sharing mechanism between slots, increases the scalability to large domains. We show that an implementation of this approach, based on Deep-Q Networks, significantly outperforms previous state of the art in several dialogue domains and environments, without the need of any additional reward signal.

Bo-Hsiang Tseng, Sheng-Syun Shen, Hung-Yi Lee et al.

Multimedia or spoken content presents more attractive information than plain text content, but it's more difficult to display on a screen and be selected by a user. As a result, accessing large collections of the former is much more difficult and time-consuming than the latter for humans. It's highly attractive to develop a machine which can automatically understand spoken content and summarize the key information for humans to browse over. In this endeavor, we propose a new task of machine comprehension of spoken content. We define the initial goal as the listening comprehension test of TOEFL, a challenging academic English examination for English learners whose native language is not English. We further propose an Attention-based Multi-hop Recurrent Neural Network (AMRNN) architecture for this task, achieving encouraging results in the initial tests. Initial results also have shown that word-level attention is probably more robust than sentence-level attention for this task with ASR errors.

Bo-Hsiang Tseng, Hung-Yi Lee, Lin-Shan Lee

With the popularity of mobile devices, personalized speech recognizer becomes more realizable today and highly attractive. Each mobile device is primarily used by a single user, so it's possible to have a personalized recognizer well matching to the characteristics of individual user. Although acoustic model personalization has been investigated for decades, much less work have been reported on personalizing language model, probably because of the difficulties in collecting enough personalized corpora. Previous work used the corpora collected from social networks to solve the problem, but constructing a personalized model for each user is troublesome. In this paper, we propose a universal recurrent neural network language model with user characteristic features, so all users share the same model, except each with different user characteristic features. These user characteristic features can be obtained by crowdsouring over social networks, which include huge quantity of texts posted by users with known friend relationships, who may share some subject topics and wording patterns. The preliminary experiments on Facebook corpus showed that this proposed approach not only drastically reduced the model perplexity, but offered very good improvement in recognition accuracy in n-best rescoring tests. This approach also mitigated the data sparseness problem for personalized language models.