Anders Johannsen

Cecilia Aas, Hisham Abdelsalam, Irina Belousova et al.

It has recently become feasible to run personal digital assistants on phones and other personal devices. In this paper we describe a design for a natural language understanding system that runs on device. In comparison to a server-based assistant, this system is more private, more reliable, faster, more expressive, and more accurate. We describe what led to key choices about architecture and technologies. For example, some approaches in the dialog systems literature are difficult to maintain over time in a deployment setting. We hope that sharing learnings from our practical experiences may help inform future work in the research community.

Joe Stacey, Jianpeng Cheng, John Torr et al.

Spurred by recent advances in Large Language Models (LLMs), virtual assistants are poised to take a leap forward in terms of their dialogue capabilities. Yet a major bottleneck to achieving genuinely transformative task-oriented dialogue capabilities remains the scarcity of high quality data. Existing datasets, while impressive in scale, have limited domain coverage and contain few genuinely challenging conversational phenomena; those which are present are typically unlabelled, making it difficult to assess the strengths and weaknesses of models without time-consuming and costly human evaluation. Moreover, creating high quality dialogue data has until now required considerable human input, limiting both the scale of these datasets and the ability to rapidly bootstrap data for a new target domain. We aim to overcome these issues with LUCID, a modularised and highly automated LLM-driven data generation system that produces realistic, diverse and challenging dialogues. We use LUCID to generate a seed dataset of 4,277 conversations across 100 intents to demonstrate its capabilities, with a human review finding consistently high quality labels in the generated data.

Seanie Lee, Jianpeng Cheng, Joris Driesen et al.

Few-shot dialogue state tracking (DST) with Large Language Models (LLM) relies on an effective and efficient conversation retriever to find similar in-context examples for prompt learning. Previous works use raw dialogue context as search keys and queries, and a retriever is fine-tuned with annotated dialogues to achieve superior performance. However, the approach is less suited for scaling to new domains or new annotation languages, where fine-tuning data is unavailable. To address this problem, we handle the task of conversation retrieval based on text summaries of the conversations. A LLM-based conversation summarizer is adopted for query and key generation, which enables effective maximum inner product search. To avoid the extra inference cost brought by LLM-based conversation summarization, we further distill a light-weight conversation encoder which produces query embeddings without decoding summaries for test conversations. We validate our retrieval approach on MultiWOZ datasets with GPT-Neo-2.7B and LLaMA-7B/30B. The experimental results show a significant improvement over relevant baselines in real few-shot DST settings.

Alexandru Coca, Bo-Hsiang Tseng, Pete Boothroyd et al.

Programmable task-oriented dialogue (TOD) agents enable language models to follow structured dialogue policies, but their effectiveness hinges on accurate state tracking. We present PyTOD, an agent that generates executable code to track dialogue state and uses policy and execution feedback for efficient error correction. To this end, PyTOD employs a simple constrained decoding approach, using a language model instead of grammar rules to follow API schemata. This leads to state-of-the-art state tracking performance on the challenging SGD benchmark. Our experiments show that PyTOD surpasses strong baselines in both accuracy and robust user goal estimation as the dialogue progresses, demonstrating the effectiveness of execution-aware state tracking.

Alexandru Coca, Mark Gaynor, Zhenxing Zhang et al.

This work evaluates the potential of large language models (LLMs) to power digital assistants capable of complex action execution. These assistants rely on pre-trained programming knowledge to execute multi-step goals by composing objects and functions defined in assistant libraries into action execution programs. To achieve this, we develop ASPERA, a framework comprising an assistant library simulation and a human-assisted LLM data generation engine. Our engine allows developers to guide LLM generation of high-quality tasks consisting of complex user queries, simulation state and corresponding validation programs, tackling data availability and evaluation robustness challenges. Alongside the framework we release Asper-Bench, an evaluation dataset of 250 challenging tasks generated using ASPERA, which we use to show that program generation grounded in custom assistant libraries is a significant challenge to LLMs compared to dependency-free code generation.

Jianpeng Cheng, Devang Agrawal, Hector Martinez Alonso et al.

We consider a new perspective on dialog state tracking (DST), the task of estimating a user's goal through the course of a dialog. By formulating DST as a semantic parsing task over hierarchical representations, we can incorporate semantic compositionality, cross-domain knowledge sharing and co-reference. We present TreeDST, a dataset of 27k conversations annotated with tree-structured dialog states and system acts. We describe an encoder-decoder framework for DST with hierarchical representations, which leads to 20% improvement over state-of-the-art DST approaches that operate on a flat meaning space of slot-value pairs.