Yicheng Zou

Zhiheng Xi, Wenxiang Chen, Xin Guo et al.

For a long time, humanity has pursued artificial intelligence (AI) equivalent to or surpassing the human level, with AI agents considered a promising vehicle for this pursuit. AI agents are artificial entities that sense their environment, make decisions, and take actions. Many efforts have been made to develop intelligent agents, but they mainly focus on advancement in algorithms or training strategies to enhance specific capabilities or performance on particular tasks. Actually, what the community lacks is a general and powerful model to serve as a starting point for designing AI agents that can adapt to diverse scenarios. Due to the versatile capabilities they demonstrate, large language models (LLMs) are regarded as potential sparks for Artificial General Intelligence (AGI), offering hope for building general AI agents. Many researchers have leveraged LLMs as the foundation to build AI agents and have achieved significant progress. In this paper, we perform a comprehensive survey on LLM-based agents. We start by tracing the concept of agents from its philosophical origins to its development in AI, and explain why LLMs are suitable foundations for agents. Building upon this, we present a general framework for LLM-based agents, comprising three main components: brain, perception, and action, and the framework can be tailored for different applications. Subsequently, we explore the extensive applications of LLM-based agents in three aspects: single-agent scenarios, multi-agent scenarios, and human-agent cooperation. Following this, we delve into agent societies, exploring the behavior and personality of LLM-based agents, the social phenomena that emerge from an agent society, and the insights they offer for human society. Finally, we discuss several key topics and open problems within the field. A repository for the related papers at https://github.com/WooooDyy/LLM-Agent-Paper-List.

Kaitao Song, Yichong Leng, Xu Tan et al. · microsoft-research

Sentence scoring aims at measuring the likelihood score of a sentence and is widely used in many natural language processing scenarios, like reranking, which is to select the best sentence from multiple candidates. Previous works on sentence scoring mainly adopted either causal language modeling (CLM) like GPT or masked language modeling (MLM) like BERT, which have some limitations: 1) CLM only utilizes unidirectional information for the probability estimation of a sentence without considering bidirectional context, which affects the scoring quality; 2) MLM can only estimate the probability of partial tokens at a time and thus requires multiple forward passes to estimate the probability of the whole sentence, which incurs large computation and time cost. In this paper, we propose \textit{Transcormer} -- a Transformer model with a novel \textit{sliding language modeling} (SLM) for sentence scoring. Specifically, our SLM adopts a triple-stream self-attention mechanism to estimate the probability of all tokens in a sentence with bidirectional context and only requires a single forward pass. SLM can avoid the limitations of CLM (only unidirectional context) and MLM (multiple forward passes) and inherit their advantages, and thus achieve high effectiveness and efficiency in scoring. Experimental results on multiple tasks demonstrate that our method achieves better performance than other language modelings.

Yicheng Zou, Dongsheng Zhu, Lin Zhu et al.

We introduce Intern-S1-Pro, the first one-trillion-parameter scientific multimodal foundation model. Scaling to this unprecedented size, the model delivers a comprehensive enhancement across both general and scientific domains. Beyond stronger reasoning and image-text understanding capabilities, its intelligence is augmented with advanced agent capabilities. Simultaneously, its scientific expertise has been vastly expanded to master over 100 specialized tasks across critical science fields, including chemistry, materials, life sciences, and earth sciences. Achieving this massive scale is made possible by the robust infrastructure support of XTuner and LMDeploy, which facilitates highly efficient Reinforcement Learning (RL) training at the 1-trillion parameter level while ensuring strict precision consistency between training and inference. By seamlessly integrating these advancements, Intern-S1-Pro further fortifies the fusion of general and specialized intelligence, working as a Specializable Generalist, demonstrating its position in the top tier of open-source models for general capabilities, while outperforming proprietary models in the depth of specialized scientific tasks.

Zhi Chen, Qiguang Chen, Libo Qin et al.

Recent advancements in large language models (LLMs) with extended context windows have significantly improved tasks such as information extraction, question answering, and complex planning scenarios. In order to achieve success in long context tasks, a large amount of work has been done to enhance the long context capabilities of the model through synthetic data. Existing methods typically utilize the Self-Instruct framework to generate instruction tuning data for better long context capability improvement. However, our preliminary experiments indicate that less than 35% of generated samples are multi-hop, and more than 40% exhibit poor quality, limiting comprehensive understanding and further research. To improve the quality of synthetic data, we propose the Multi-agent Interactive Multi-hop Generation (MIMG) framework, incorporating a Quality Verification Agent, a Single-hop Question Generation Agent, a Multiple Question Sampling Strategy, and a Multi-hop Question Merger Agent. This framework improves the data quality, with the proportion of high-quality, multi-hop, and diverse data exceeding 85%. Furthermore, we systematically investigate strategies for document selection, question merging, and validation techniques through extensive experiments across various models. Our findings show that our synthetic high-quality long-context instruction data significantly enhances model performance, even surpassing models trained on larger amounts of human-annotated data. Our code is available at: https://github.com/WowCZ/LongMIT.

Xiao Wang, Shihan Dou, Limao Xiong et al.

NER model has achieved promising performance on standard NER benchmarks. However, recent studies show that previous approaches may over-rely on entity mention information, resulting in poor performance on out-of-vocabulary (OOV) entity recognition. In this work, we propose MINER, a novel NER learning framework, to remedy this issue from an information-theoretic perspective. The proposed approach contains two mutual information-based training objectives: i) generalizing information maximization, which enhances representation via deep understanding of context and entity surface forms; ii) superfluous information minimization, which discourages representation from rote memorizing entity names or exploiting biased cues in data. Experiments on various settings and datasets demonstrate that it achieves better performance in predicting OOV entities.

Yicheng Zou, Hongwei Liu, Tao Gui et al.

Text semantic matching is a fundamental task that has been widely used in various scenarios, such as community question answering, information retrieval, and recommendation. Most state-of-the-art matching models, e.g., BERT, directly perform text comparison by processing each word uniformly. However, a query sentence generally comprises content that calls for different levels of matching granularity. Specifically, keywords represent factual information such as action, entity, and event that should be strictly matched, while intents convey abstract concepts and ideas that can be paraphrased into various expressions. In this work, we propose a simple yet effective training strategy for text semantic matching in a divide-and-conquer manner by disentangling keywords from intents. Our approach can be easily combined with pre-trained language models (PLM) without influencing their inference efficiency, achieving stable performance improvements against a wide range of PLMs on three benchmarks.

Xiao Wang, Yuansen Zhang, Tianze Chen et al.

Aligned large language models (LLMs) demonstrate exceptional capabilities in task-solving, following instructions, and ensuring safety. However, the continual learning aspect of these aligned LLMs has been largely overlooked. Existing continual learning benchmarks lack sufficient challenge for leading aligned LLMs, owing to both their simplicity and the models' potential exposure during instruction tuning. In this paper, we introduce TRACE, a novel benchmark designed to evaluate continual learning in LLMs. TRACE consists of 8 distinct datasets spanning challenging tasks including domain-specific tasks, multilingual capabilities, code generation, and mathematical reasoning. All datasets are standardized into a unified format, allowing for effortless automatic evaluation of LLMs. Our experiments show that after training on TRACE, aligned LLMs exhibit significant declines in both general ability and instruction-following capabilities. For example, the accuracy of llama2-chat 13B on gsm8k dataset declined precipitously from 28.8\% to 2\% after training on our datasets. This highlights the challenge of finding a suitable tradeoff between achieving performance on specific tasks while preserving the original prowess of LLMs. Empirical findings suggest that tasks inherently equipped with reasoning paths contribute significantly to preserving certain capabilities of LLMs against potential declines. Motivated by this, we introduce the Reasoning-augmented Continual Learning (RCL) approach. RCL integrates task-specific cues with meta-rationales, effectively reducing catastrophic forgetting in LLMs while expediting convergence on novel tasks.

Xiaoyang Chen, Jinjian Wu, Wenjiao Lyu et al.

Automatic segmentation of brain MR images into white matter (WM), gray matter (GM), and cerebrospinal fluid (CSF) is critical for tissue volumetric analysis and cortical surface reconstruction. Due to dramatic structural and appearance changes associated with developmental and aging processes, existing brain tissue segmentation methods are only viable for specific age groups. Consequently, methods developed for one age group may fail for another. In this paper, we make the first attempt to segment brain tissues across the entire human lifespan (0-100 years of age) using a unified deep learning model. To overcome the challenges related to structural variability underpinned by biological processes, intensity inhomogeneity, motion artifacts, scanner-induced differences, and acquisition protocols, we propose to use contrastive learning to improve the quality of feature representations in a latent space for effective lifespan tissue segmentation. We compared our approach with commonly used segmentation methods on a large-scale dataset of 2,464 MR images. Experimental results show that our model accurately segments brain tissues across the lifespan and outperforms existing methods.

Yicheng Zou, Kaitao Song, Xu Tan et al.

Dialogue summarization aims to condense the lengthy dialogue into a concise summary, and has recently achieved significant progress. However, the result of existing methods is still far from satisfactory. Previous works indicated that omission is a major factor in affecting the quality of summarization, but few of them have further explored the omission problem, such as how omission affects summarization results and how to detect omission, which is critical for reducing omission and improving summarization quality. Moreover, analyzing and detecting omission relies on summarization datasets with omission labels (i.e., which dialogue utterances are omitted in the summarization), which are not available in the current literature. In this paper, we propose the OLDS dataset, which provides high-quality Omission Labels for Dialogue Summarization. By analyzing this dataset, we find that a large improvement in summarization quality can be achieved by providing ground-truth omission labels for the summarization model to recover omission information, which demonstrates the importance of omission detection for omission mitigation in dialogue summarization. Therefore, we formulate an omission detection task and demonstrate our proposed dataset can support the training and evaluation of this task well. We also call for research action on omission detection based on our proposed datasets. Our dataset and codes are publicly available.

Zheng Cai, Maosong Cao, Haojiong Chen et al. · pku

The evolution of Large Language Models (LLMs) like ChatGPT and GPT-4 has sparked discussions on the advent of Artificial General Intelligence (AGI). However, replicating such advancements in open-source models has been challenging. This paper introduces InternLM2, an open-source LLM that outperforms its predecessors in comprehensive evaluations across 6 dimensions and 30 benchmarks, long-context modeling, and open-ended subjective evaluations through innovative pre-training and optimization techniques. The pre-training process of InternLM2 is meticulously detailed, highlighting the preparation of diverse data types including text, code, and long-context data. InternLM2 efficiently captures long-term dependencies, initially trained on 4k tokens before advancing to 32k tokens in pre-training and fine-tuning stages, exhibiting remarkable performance on the 200k ``Needle-in-a-Haystack" test. InternLM2 is further aligned using Supervised Fine-Tuning (SFT) and a novel Conditional Online Reinforcement Learning from Human Feedback (COOL RLHF) strategy that addresses conflicting human preferences and reward hacking. By releasing InternLM2 models in different training stages and model sizes, we provide the community with insights into the model's evolution.

Yuming Yang, Mingyoung Lai, Wanxu Zhao et al.

Long chain-of-thought (CoT) trajectories provide rich supervision signals for distilling reasoning from teacher to student LLMs. However, both prior work and our experiments show that trajectories from stronger teachers do not necessarily yield better students, highlighting the importance of data-student suitability in distillation. Existing methods assess suitability primarily through student likelihood, favoring trajectories that closely align with the model's current behavior but overlooking more informative ones. Addressing this, we propose Rank-Surprisal Ratio (RSR), a simple metric that captures both alignment and informativeness to assess the suitability of a reasoning trajectory. RSR is motivated by the observation that effective trajectories typically combine low absolute probability with relatively high-ranked tokens under the student model, balancing learning signal strength and behavioral alignment. Concretely, RSR is defined as the ratio of a trajectory's average token-wise rank to its average negative log-likelihood, and is straightforward to compute and interpret. Across five student models and reasoning trajectories from 11 diverse teachers, RSR strongly correlates with post-training performance (average Spearman 0.86), outperforming existing metrics. We further demonstrate its practical utility in both trajectory selection and teacher selection.

Baijun Ji, Tong Zhang, Yicheng Zou et al.

Multimodal machine translation (MMT) aims to improve translation quality by equipping the source sentence with its corresponding image. Despite the promising performance, MMT models still suffer the problem of input degradation: models focus more on textual information while visual information is generally overlooked. In this paper, we endeavor to improve MMT performance by increasing visual awareness from an information theoretic perspective. In detail, we decompose the informative visual signals into two parts: source-specific information and target-specific information. We use mutual information to quantify them and propose two methods for objective optimization to better leverage visual signals. Experiments on two datasets demonstrate that our approach can effectively enhance the visual awareness of MMT model and achieve superior results against strong baselines.

Lei Bai, Zhongrui Cai, Yuhang Cao et al.

In recent years, a plethora of open-source foundation models have emerged, achieving remarkable progress in some widely attended fields, with performance being quite close to that of closed-source models. However, in high-value but more challenging scientific professional fields, either the fields still rely on expert models, or the progress of general foundation models lags significantly compared to those in popular areas, far from sufficient for transforming scientific research and leaving substantial gap between open-source models and closed-source models in these scientific domains. To mitigate this gap and explore a step further toward Artificial General Intelligence (AGI), we introduce Intern-S1, a specialized generalist equipped with general understanding and reasoning capabilities with expertise to analyze multiple science modal data. Intern-S1 is a multimodal Mixture-of-Experts (MoE) model with 28 billion activated parameters and 241 billion total parameters, continually pre-trained on 5T tokens, including over 2.5T tokens from scientific domains. In the post-training stage, Intern-S1 undergoes offline and then online reinforcement learning (RL) in InternBootCamp, where we propose Mixture-of-Rewards (MoR) to synergize the RL training on more than 1000 tasks simultaneously. Through integrated innovations in algorithms, data, and training systems, Intern-S1 achieved top-tier performance in online RL training. On comprehensive evaluation benchmarks, Intern-S1 demonstrates competitive performance on general reasoning tasks among open-source models and significantly outperforms open-source models in scientific domains, surpassing closed-source state-of-the-art models in professional tasks, such as molecular synthesis planning, reaction condition prediction, predicting thermodynamic stabilities for crystals. Our models are available at https://huggingface.co/internlm/Intern-S1.

Zhiheng Xi, Yiwen Ding, Wenxiang Chen et al.

Building generalist agents that can handle diverse tasks and evolve themselves across different environments is a long-term goal in the AI community. Large language models (LLMs) are considered a promising foundation to build such agents due to their generalized capabilities. Current approaches either have LLM-based agents imitate expert-provided trajectories step-by-step, requiring human supervision, which is hard to scale and limits environmental exploration; or they let agents explore and learn in isolated environments, resulting in specialist agents with limited generalization. In this paper, we take the first step towards building generally-capable LLM-based agents with self-evolution ability. We identify a trinity of ingredients: 1) diverse environments for agent exploration and learning, 2) a trajectory set to equip agents with basic capabilities and prior knowledge, and 3) an effective and scalable evolution method. We propose AgentGym, a new framework featuring a variety of environments and tasks for broad, real-time, uni-format, and concurrent agent exploration. AgentGym also includes a database with expanded instructions, a benchmark suite, and high-quality trajectories across environments. Next, we propose a novel method, AgentEvol, to investigate the potential of agent self-evolution beyond previously seen data across tasks and environments. Experimental results show that the evolved agents can achieve results comparable to SOTA models. We release the AgentGym suite, including the platform, dataset, benchmark, checkpoints, and algorithm implementations. The AgentGym suite is available on https://github.com/WooooDyy/AgentGym.

Songyang Gao, Qiming Ge, Wei Shen et al.

The success of AI assistants based on Language Models (LLMs) hinges on Reinforcement Learning from Human Feedback (RLHF) to comprehend and align with user intentions. However, traditional alignment algorithms, such as PPO, are hampered by complex annotation and training requirements. This reliance limits the applicability of RLHF and hinders the development of professional assistants tailored to diverse human preferences. In this work, we introduce \textit{Linear Alignment}, a novel algorithm that aligns language models with human preferences in one single inference step, eliminating the reliance on data annotation and model training. Linear alignment incorporates a new parameterization for policy optimization under divergence constraints, which enables the extraction of optimal policy in a closed-form manner and facilitates the direct estimation of the aligned response. Extensive experiments on both general and personalized preference datasets demonstrate that linear alignment significantly enhances the performance and efficiency of LLM alignment across diverse scenarios. Our code and dataset is published on \url{https://github.com/Wizardcoast/Linear_Alignment.git}.

Weikang Zhou, Xiao Wang, Limao Xiong et al.

Jailbreak attacks are crucial for identifying and mitigating the security vulnerabilities of Large Language Models (LLMs). They are designed to bypass safeguards and elicit prohibited outputs. However, due to significant differences among various jailbreak methods, there is no standard implementation framework available for the community, which limits comprehensive security evaluations. This paper introduces EasyJailbreak, a unified framework simplifying the construction and evaluation of jailbreak attacks against LLMs. It builds jailbreak attacks using four components: Selector, Mutator, Constraint, and Evaluator. This modular framework enables researchers to easily construct attacks from combinations of novel and existing components. So far, EasyJailbreak supports 11 distinct jailbreak methods and facilitates the security validation of a broad spectrum of LLMs. Our validation across 10 distinct LLMs reveals a significant vulnerability, with an average breach probability of 60% under various jailbreaking attacks. Notably, even advanced models like GPT-3.5-Turbo and GPT-4 exhibit average Attack Success Rates (ASR) of 57% and 33%, respectively. We have released a wealth of resources for researchers, including a web platform, PyPI published package, screencast video, and experimental outputs.

Shihan Dou, Shichun Liu, Yuming Yang et al.

We offer a novel perspective on reward modeling by formulating it as a policy discriminator, which quantifies the difference between two policies to generate a reward signal, guiding the training policy towards a target policy with desired behaviors. Based on this conceptual insight, we propose a scalable pre-training method named Policy Discriminative Learning (POLAR), which trains a reward model (RM) to discern identical policies and discriminate different ones. Unlike traditional reward modeling methods relying on absolute preferences, POLAR captures the relative difference between one policy and an arbitrary target policy, which is a scalable, high-level optimization objective suitable for modeling generic ranking relationships. Leveraging the POLAR pre-training paradigm, we present a series of RMs with parameter scales from 1.8B to 7B. Empirical results show that POLAR substantially outperforms traditional non-pre-trained methods, significantly enhancing RM performance. For instance, POLAR-7B could improve preference accuracy from 54.8% to 81.0% on STEM tasks and from 57.9% to 85.5% on creative writing tasks compared to SOTA baselines. POLAR also shows robust generalization capabilities in RLHF using Reinforcement Fine-tuning (RFT), providing reliable reward signals and markedly enhancing policy performance--improving LLaMa3.1-8B from an average of 47.36% to 56.33% and Qwen2.5-32B from 64.49% to 70.47% on 20 benchmarks. Moreover, scaling experiments reveal a clear power-law relationship between computation and performance, supported by linear correlation coefficients approaching 0.99. The impressive performance, strong generalization, and scaling properties suggest that POLAR is a promising direction for developing general and strong reward models.

Xu Guo, Qiming Ge, Jian Tong et al.

Reinforcement Learning with Verifiable Rewards (RLVR) significantly enhances the reasoning capabilities of Large Language Models. When applied to RLVR, Multiple-Choice Questions (MCQs) offer a scalable source of verifiable data but risk inducing reward hacking, where models shortcut reasoning via random guessing or simple elimination. Current approaches often mitigate this by converting MCQs to open-ended formats, thereby discarding the contrastive signal provided by expert-designed distractors. In this work, we systematically investigate the impact of option design on RLVR. Our analysis highlights two primary insights: (1) Mismatches in option counts between training and testing degrade performance. (2) Strong distractors effectively mitigate random guessing, enabling effective RLVR training even with 2-way questions. Motivated by these findings, we propose Iterative Distractor Curation (IDC), a framework that actively constructs high-quality distractors to block elimination shortcuts and promote deep reasoning. Experiments on various benchmarks demonstrate that our method effectively enhances distractor quality and yields significant gains in RLVR training compared to the original data.

Yicheng Zou, Samuel Lanthaler, Hossein Salahshoor

Deterministic neural operators perform well on many PDEs but can struggle with the approximation of high-frequency wave phenomena, where strong input-to-output sensitivity makes operator learning challenging, and spectral bias blurs oscillations. We argue for adopting a probabilistic approach for approximating waves in high-frequency regime, and develop our probabilistic framework using a score-based conditional diffusion operator. After demonstrating a stability analysis of the Helmholtz operator, we present our numerical experiments across a wide range of frequencies, benchmarked against other popular data-driven and machine learning approaches for waves. We show that our probabilistic neural operator consistently produces robust predictions with the lowest errors in $L^2$, $H^1$, and energy norms. Moreover, unlike all the other tested deterministic approaches, our framework remarkably captures uncertainties in the input sound speed map propagated to the solution field. We envision that our results position probabilistic operator learning as a principled and effective approach for solving complex PDEs such as Helmholtz in the challenging high-frequency regime.

Qiming Ge, Shuhao Xing, Songyang Gao et al.

Scaling law builds the relationship between training computation and validation loss, enabling researchers to effectively predict the loss trending of models across different levels of computation. However, a gap still remains between validation loss and the model's downstream capabilities, making it untrivial to apply scaling law to direct performance prediction for downstream tasks. The loss typically represents a cumulative penalty for predicted tokens, which are implicitly considered to have equal importance. Nevertheless, our studies have shown evidence that when considering different training data distributions, we cannot directly model the relationship between downstream capability and computation or token loss. To bridge the gap between validation loss and downstream task capabilities, in this work, we introduce Capability Salience Vector, which decomposes the overall loss and assigns different importance weights to tokens to assess a specific meta-capability, aligning the validation loss with downstream task performance in terms of the model's capabilities. Experiments on various popular benchmarks demonstrate that our proposed Capability Salience Vector could significantly improve the predictability of language model performance on downstream tasks.

Zhengyan Li, Yicheng Zou, Chong Zhang et al.

Aspect-based sentiment analysis aims to identify the sentiment polarity of a specific aspect in product reviews. We notice that about 30% of reviews do not contain obvious opinion words, but still convey clear human-aware sentiment orientation, which is known as implicit sentiment. However, recent neural network-based approaches paid little attention to implicit sentiment entailed in the reviews. To overcome this issue, we adopt Supervised Contrastive Pre-training on large-scale sentiment-annotated corpora retrieved from in-domain language resources. By aligning the representation of implicit sentiment expressions to those with the same sentiment label, the pre-training process leads to better capture of both implicit and explicit sentiment orientation towards aspects in reviews. Experimental results show that our method achieves state-of-the-art performance on SemEval2014 benchmarks, and comprehensive analysis validates its effectiveness on learning implicit sentiment.

Yicheng Zou, Zhihua Liu, Xingwu Hu et al.

Human dialogue contains evolving concepts, and speakers naturally associate multiple concepts to compose a response. However, current dialogue models with the seq2seq framework lack the ability to effectively manage concept transitions and can hardly introduce multiple concepts to responses in a sequential decoding manner. To facilitate a controllable and coherent dialogue, in this work, we devise a concept-guided non-autoregressive model (CG-nAR) for open-domain dialogue generation. The proposed model comprises a multi-concept planning module that learns to identify multiple associated concepts from a concept graph and a customized Insertion Transformer that performs concept-guided non-autoregressive generation to complete a response. The experimental results on two public datasets show that CG-nAR can produce diverse and coherent responses, outperforming state-of-the-art baselines in both automatic and human evaluations with substantially faster inference speed.

Yicheng Zou, Bolin Zhu, Xingwu Hu et al.

With the rapid increase in the volume of dialogue data from daily life, there is a growing demand for dialogue summarization. Unfortunately, training a large summarization model is generally infeasible due to the inadequacy of dialogue data with annotated summaries. Most existing works for low-resource dialogue summarization directly pretrain models in other domains, e.g., the news domain, but they generally neglect the huge difference between dialogues and conventional articles. To bridge the gap between out-of-domain pretraining and in-domain fine-tuning, in this work, we propose a multi-source pretraining paradigm to better leverage the external summary data. Specifically, we exploit large-scale in-domain non-summary data to separately pretrain the dialogue encoder and the summary decoder. The combined encoder-decoder model is then pretrained on the out-of-domain summary data using adversarial critics, aiming to facilitate domain-agnostic summarization. The experimental results on two public datasets show that with only limited training data, our approach achieves competitive performance and generalizes well in different dialogue scenarios.

Tao Gui, Xiao Wang, Qi Zhang et al.

Various robustness evaluation methodologies from different perspectives have been proposed for different natural language processing (NLP) tasks. These methods have often focused on either universal or task-specific generalization capabilities. In this work, we propose a multilingual robustness evaluation platform for NLP tasks (TextFlint) that incorporates universal text transformation, task-specific transformation, adversarial attack, subpopulation, and their combinations to provide comprehensive robustness analysis. TextFlint enables practitioners to automatically evaluate their models from all aspects or to customize their evaluations as desired with just a few lines of code. To guarantee user acceptability, all the text transformations are linguistically based, and we provide a human evaluation for each one. TextFlint generates complete analytical reports as well as targeted augmented data to address the shortcomings of the model's robustness. To validate TextFlint's utility, we performed large-scale empirical evaluations (over 67,000 evaluations) on state-of-the-art deep learning models, classic supervised methods, and real-world systems. Almost all models showed significant performance degradation, including a decline of more than 50% of BERT's prediction accuracy on tasks such as aspect-level sentiment classification, named entity recognition, and natural language inference. Therefore, we call for the robustness to be included in the model evaluation, so as to promote the healthy development of NLP technology.

Yicheng Zou, Lujun Zhao, Yangyang Kang et al.

In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to address issues about specific topics. In this work, we focus on topic-oriented dialogue summarization, which generates highly abstractive summaries that preserve the main ideas from dialogues. In spoken dialogues, abundant dialogue noise and common semantics could obscure the underlying informative content, making the general topic modeling approaches difficult to apply. In addition, for customer service, role-specific information matters and is an indispensable part of a summary. To effectively perform topic modeling on dialogues and capture multi-role information, in this work we propose a novel topic-augmented two-stage dialogue summarizer (TDS) jointly with a saliency-aware neural topic model (SATM) for topic-oriented summarization of customer service dialogues. Comprehensive studies on a real-world Chinese customer service dataset demonstrated the superiority of our method against several strong baselines.

Yicheng Zou, Jun Lin, Lujun Zhao et al.

Automatic chat summarization can help people quickly grasp important information from numerous chat messages. Unlike conventional documents, chat logs usually have fragmented and evolving topics. In addition, these logs contain a quantity of elliptical and interrogative sentences, which make the chat summarization highly context dependent. In this work, we propose a novel unsupervised framework called RankAE to perform chat summarization without employing manually labeled data. RankAE consists of a topic-oriented ranking strategy that selects topic utterances according to centrality and diversity simultaneously, as well as a denoising auto-encoder that is carefully designed to generate succinct but context-informative summaries based on the selected utterances. To evaluate the proposed method, we collect a large-scale dataset of chat logs from a customer service environment and build an annotated set only for model evaluation. Experimental results show that RankAE significantly outperforms other unsupervised methods and is able to generate high-quality summaries in terms of relevance and topic coverage.