Indranil Bhattacharya

Subhrangshu Nandi, Arghya Datta, Nikhil Vichare et al.

Large Language Models (LLMs) demonstrate impressive general-purpose reasoning and problem-solving abilities. However, they struggle with executing complex, long-horizon workflows that demand strict adherence to Standard Operating Procedures (SOPs), a critical requirement for real-world industrial automation. Despite this need, there is a lack of public benchmarks that reflect the complexity, structure, and domain-specific nuances of SOPs. To address this, we present three main contributions. First, we introduce a synthetic data generation framework to create realistic, industry-grade SOPs that rigorously test the planning, reasoning, and tool-use capabilities of LLM-based agents. Second, using this framework, we develop SOP-Bench, a benchmark of over 1,800 tasks across 10 industrial domains, each with APIs, tool interfaces, and human-validated test cases. Third, we evaluate two prominent agent architectures: Function-Calling and ReAct Agents, on SOP-Bench, observing average success rates of only 27% and 48%, respectively. Remarkably, when the tool registry is much larger than necessary, agents invoke incorrect tools nearly 100% of the time. These findings underscore a substantial gap between current agentic capabilities of LLMs and the demands of automating real-world SOPs. Performance varies significantly by task and domain, highlighting the need for domain-specific benchmarking and architectural choices before deployment. SOP-Bench is publicly available at http://sop-bench.s3-website-us-west-2.amazonaws.com/. We also release the prompts underpinning the data generation framework to support new domain-specific SOP benchmarks. We invite the community to extend SOP-Bench with SOPs from their industrial domains.

Ankur Tomar, Hengyue Liang, Indranil Bhattacharya et al.

The emergence of AI-driven web automation through Large Language Models (LLMs) offers unprecedented opportunities for optimizing digital workflows. However, deploying such systems within industry's real-world environments presents four core challenges: (1) ensuring consistent execution, (2) accurately identifying critical HTML elements, (3) meeting human-like accuracy in order to automate operations at scale and (4) the lack of comprehensive benchmarking data on internal web applications. Existing solutions are primarily tailored for well-designed, consumer-facing websites (e.g., Amazon.com, Apple.com) and fall short in addressing the complexity of poorly-designed internal web interfaces. To address these limitations, we present Cybernaut, a novel framework to ensure high execution consistency in web automation agents designed for robust enterprise use. Our contributions are threefold: (1) a Standard Operating Procedure (SOP) generator that converts user demonstrations into reliable automation instructions for linear browsing tasks, (2) a high-precision HTML DOM element recognition system tailored for the challenge of complex web interfaces, and (3) a quantitative metric to assess execution consistency. The empirical evaluation on our internal benchmark demonstrates that using our framework enables a 23.2% improvement (from 72% to 88.68%) in task execution success rate over the browser_use. Cybernaut identifies consistent execution patterns with 84.7% accuracy, enabling reliable confidence assessment and adaptive guidance during task execution in real-world systems. These results highlight Cybernaut's effectiveness in enterprise-scale web automation and lay a foundation for future advancements in web automation.