Cindy Peng

Sirui Tao, Ivan Liang, Cindy Peng et al.

Generative AI has enabled novice designers to quickly create professional-looking visual representations for product concepts. However, novices have limited domain knowledge that could constrain their ability to write prompts that effectively explore a product design space. To understand how experts explore and communicate about design spaces, we conducted a formative study with 12 experienced product designers and found that experts -- and their less-versed clients -- often use visual references to guide co-design discussions rather than written descriptions. These insights inspired DesignWeaver, an interface that helps novices generate prompts for a text-to-image model by surfacing key product design dimensions from generated images into a palette for quick selection. In a study with 52 novices, DesignWeaver enabled participants to craft longer prompts with more domain-specific vocabularies, resulting in more diverse, innovative product designs. However, the nuanced prompts heightened participants' expectations beyond what current text-to-image models could deliver. We discuss implications for AI-based product design support tools.

Cindy Peng, Megan Chai, Gao Mo et al.

Peer-run organizations (PROs) provide critical, recovery-based behavioral health support rooted in lived experience. As large language models (LLMs) enter this domain, their scale, conversationality, and opacity introduce new challenges for situatedness, trust, and autonomy. Partnering with Collaborative Support Programs of New Jersey (CSPNJ), a statewide PRO in the Northeastern United States, we used comicboarding, a co-design method, to conduct workshops with 16 peer specialists and 10 service users exploring perceptions of integrating an LLM-based recommendation system into peer support. Findings show that depending on how LLMs are introduced, constrained, and co-used, they can reconfigure in-room dynamics by sustaining, undermining, or amplifying the relational authority that grounds peer support. We identify opportunities, risks, and mitigation strategies across three tensions: bridging scale and locality, protecting trust and relational dynamics, and preserving peer autonomy amid efficiency gains. We contribute design implications that center lived-experience-in-the-loop, reframe trust as co-constructed, and position LLMs not as clinical tools but as relational collaborators in high-stakes, community-led care.