Ankush Chopra

Sohom Ghosh, Ankush Chopra, Sudip Kumar Naskar

Over the years, there has been a paradigm shift in how users access financial services. With the advancement of digitalization more users have been preferring the online mode of performing financial activities. This has led to the generation of a huge volume of financial content. Most investors prefer to go through these contents before making decisions. Every industry has terms that are specific to the domain it operates in. Banking and Financial Services are not an exception to this. In order to fully comprehend these contents, one needs to have a thorough understanding of the financial terms. Getting a basic idea about a term becomes easy when it is explained with the help of the broad category to which it belongs. This broad category is referred to as hypernym. For example, "bond" is a hypernym of the financial term "alternative debenture". In this paper, we propose a system capable of extracting and ranking hypernyms for a given financial term. The system has been trained with financial text corpora obtained from various sources like DBpedia [4], Investopedia, Financial Industry Business Ontology (FIBO), prospectus and so on. Embeddings of these terms have been extracted using FinBERT [3], FinISH [1] and fine-tuned using SentenceBERT [54]. A novel approach has been used to augment the training set with negative samples. It uses the hierarchy present in FIBO. Finally, we benchmark the system performance with that of the existing ones. We establish that it performs better than the existing ones and is also scalable.

Rakshith R, Shubham Sharma, Mohammed Sameer Khan et al.

This study presents the multilingual e-commerce search system developed by the Tredence_AICOE team. The competition features two multilingual relevance tasks: Query-Category (QC) Relevance, which evaluates how well a user's search query aligns with a product category, and Query-Item (QI) Relevance, which measures the match between a multilingual search query and an individual product listing. To ensure full language coverage, we performed data augmentation by translating existing datasets into languages missing from the development set, enabling training across all target languages. We fine-tuned Gemma-3 12B and Qwen-2.5 14B model for both tasks using multiple strategies. The Gemma-3 12B (4-bit) model achieved the best QC performance using original and translated data, and the best QI performance using original, translated, and minority class data creation. These approaches secured 4th place on the final leaderboard, with an average F1-score of 0.8857 on the private test set.

Akhil Penta, Vaibhav Adwani, Ankush Chopra

Accurate skier tracking is essential for performance analysis, injury prevention, and optimizing training strategies in alpine sports. Traditional tracking methods often struggle with occlusions, dynamic movements, and varying environmental conditions, limiting their effectiveness. In this work, we used STARK (Spatio-Temporal Transformer Network for Visual Tracking), a transformer-based model, to track skiers. We adapted STARK to address domain-specific challenges such as camera movements, camera changes, occlusions, etc. by optimizing the model's architecture and hyperparameters to better suit the dataset.

Ankush Chopra, Mahima Arora, Shubham Pandey

Millions of packages are delivered successfully by online and local retail stores across the world every day. The proper delivery of packages is needed to ensure high customer satisfaction and repeat purchases. These deliveries suffer various problems despite the best efforts from the stores. These issues happen not only due to the large volume and high demand for low turnaround time but also due to mechanical operations and natural factors. These issues range from receiving wrong items in the package to delayed shipment to damaged packages because of mishandling during transportation. Finding solutions to various delivery issues faced by both sending and receiving parties plays a vital role in increasing the efficiency of the entire process. This paper shows how to find these issues using customer feedback from the text comments and uploaded images. We used transfer learning for both Text and Image models to minimize the demand for thousands of labeled examples. The results show that the model can find different issues. Furthermore, it can also be used for tasks like bottleneck identification, process improvement, automating refunds, etc. Compared with the existing process, the ensemble of text and image models proposed in this paper ensures the identification of several types of delivery issues, which is more suitable for the real-life scenarios of delivery of items in retail businesses. This method can supply a new idea of issue detection for the delivery of packages in similar industries.

Ankit Patil, Ankush Chopra, Sohom Ghosh et al.

In this era of abundant digital information, customer satisfaction has become one of the prominent factors in the success of any business. Customers want a one-click solution for almost everything. They tend to get unsatisfied if they have to call about something which they could have done online. Moreover, incoming calls are a high-cost component for any business. Thus, it is essential to develop a framework capable of mining the reasons and motivators behind customer calls. This paper proposes two models. Firstly, an attention-based stacked bidirectional Long Short Term Memory Network followed by Hierarchical Clustering for extracting these reasons from transcripts of inbound calls. Secondly, a set of ensemble models based on probabilities from Support Vector Machines and Logistic Regression. It is capable of detecting factors that led to these calls. Extensive evaluation proves the effectiveness of these models.

Ankush Chopra, Prateek Nagwanshi, Sohom Ghosh

Over the years customers' expectation of getting information instantaneously has given rise to the increased usage of channels like virtual assistants. Typically, customers try to get their questions answered by low-touch channels like search and virtual assistant first, before getting in touch with a live chat agent or the phone representative. Higher usage of these low-touch systems is a win-win for both customers and the organization since it enables organizations to attain a low cost of service while customers get served without delay. In this paper, we propose a two-part framework where the first part describes methods to combine the information from different interaction channels like call, search, and chat. We do this by summarizing (using a stacked Bi-LSTM network) the high-touch interaction channel data such as call and chat into short searchquery like customer intents and then creating an organically grown intent taxonomy from interaction data (using Hierarchical Agglomerative Clustering). The second part of the framework focuses on extracting customer questions by analyzing interaction data sources. It calculates similarity scores using TF-IDF and BERT(Devlin et al., 2019). It also maps these identified questions to the output of the first part of the framework using syntactic and semantic similarity.

Ankush Chopra, Sohom Ghosh

Hypernym and synonym matching are one of the mainstream Natural Language Processing (NLP) tasks. In this paper, we present systems that attempt to solve this problem. We designed these systems to participate in the FinSim-3, a shared task of FinNLP workshop at IJCAI-2021. The shared task is focused on solving this problem for the financial domain. We experimented with various transformer based pre-trained embeddings by fine-tuning these for either classification or phrase similarity tasks. We also augmented the provided dataset with abbreviations derived from prospectus provided by the organizers and definitions of the financial terms from DBpedia [Auer et al., 2007], Investopedia, and the Financial Industry Business Ontology (FIBO). Our best performing system uses both FinBERT [Araci, 2019] and data augmentation from the afore-mentioned sources. We observed that term expansion using data augmentation in conjunction with semantic similarity is beneficial for this task and could be useful for the other tasks that deal with short phrases. Our best performing model (Accuracy: 0.917, Rank: 1.156) was developed by fine-tuning SentenceBERT [Reimers et al., 2019] (with FinBERT at the backend) over an extended labelled set created using the hierarchy of labels present in FIBO.