Natalia Amat-Lefort

A. J. W. de Vink, Filippos Karolos Ventirozos, Natalia Amat-Lefort et al.

We present our system for SemEval-2026 Task 3 on dimensional aspect-based sentiment regression. Our approach combines a hybrid RoBERTa encoder, which jointly predicts sentiment using regression and discretized classification heads, with large language models (LLMs) via prediction-level ensemble learning. The hybrid encoder improves prediction stability by combining continuous and discretized sentiment representations. We further explore in-context learning with LLMs and ridge-regression stacking to combine encoder and LLM predictions. Experimental results on the development set show that ensemble learning significantly improves performance over individual models, achieving substantial reductions in RMSE and improvements in correlation scores. Our findings demonstrate the complementary strengths of encoder-based and LLM-based approaches for dimensional sentiment analysis. Our development code and resources will be shared at https://github.com/aaronlifenghan/ABSentiment

A. J. W. de Vink, Natalia Amat-Lefort, Lifeng Han

In the hospitality industry, understanding the factors that drive customer review ratings is critical for improving guest satisfaction and business performance. This work proposes ReviewGraph for Review Rating Prediction (RRP), a novel framework that transforms textual customer reviews into knowledge graphs by extracting (subject, predicate, object) triples and associating sentiment scores. Using graph embeddings (Node2Vec) and sentiment features, the framework predicts review rating scores through machine learning classifiers. We compare ReviewGraph performance with traditional NLP baselines (such as Bag of Words, TF-IDF, and Word2Vec) and large language models (LLMs), evaluating them in the HotelRec dataset. In comparison to the state of the art literature, our proposed model performs similar to their best performing model but with lower computational cost (without ensemble). While ReviewGraph achieves comparable predictive performance to LLMs and outperforms baselines on agreement-based metrics such as Cohen's Kappa, it offers additional advantages in interpretability, visual exploration, and potential integration into Retrieval-Augmented Generation (RAG) systems. This work highlights the potential of graph-based representations for enhancing review analytics and lays the groundwork for future research integrating advanced graph neural networks and fine-tuned LLM-based extraction methods. We will share ReviewGraph output and platform open-sourced on our GitHub page https://github.com/aaronlifenghan/ReviewGraph

Natalia Amat-Lefort, Mert Yazan, Amanda Cercas Curry et al.

Large Language Models (LLMs) are increasingly used not only for instrumental tasks, but as always-available and non-judgmental confidants for emotional support. Yet what drives adoption and how users perceive emotional support interactions across countries remains unknown. To address this gap, we present the first large-scale cross-cultural study of LLM use for emotional support, surveying 4,641 participants across seven countries (USA, UK, Germany, France, Spain, Italy, and The Netherlands). Our results show that adoption rates vary dramatically across countries (from 20% to 59%). Using mixed models that separate cultural effects from demographic composition, we find that: Being aged 25-44, religious, married, and of higher socioeconomic status are predictors of positive perceptions (trust, usage, perceived benefits), with socioeconomic status being the strongest. English-speaking countries consistently show more positive perceptions than Continental European countries. We further collect a corpus of 731 real multilingual prompts from user interactions, showing that users mainly seek help for loneliness, stress, relationship conflicts, and mental health struggles. Our findings reveal that LLM emotional support use is shaped by a complex sociotechnical landscape and call for a broader research agenda examining how these systems can be developed, deployed, and governed to ensure safe and informed access.