Rajwa Alharthi

Raneem Alharthi, Rajwa Alharthi, Ravi Shekhar et al.

Despite the growing body of research tackling offensive language in social media, this research is predominantly reactive, determining if content already posted in social media is abusive. There is a gap in predictive approaches, which we address in our study by enabling to predict the volume of abusive replies a tweet will receive after being posted. We formulate the problem from the perspective of a social media user asking: ``if I post a certain message on social media, is it possible to predict the volume of abusive replies it might receive?'' We look at four types of features, namely text, text metadata, tweet metadata, and account features, which also help us understand the extent to which the user or the content helps predict the number of abusive replies. This, in turn, helps us develop a model to support social media users in finding the best way to post content. One of our objectives is also to determine the extent to which the volume of abusive replies that a tweet will get are motivated by the content of the tweet or by the identity of the user posting it. Our study finds that one can build a model that performs competitively by developing a comprehensive set of features derived from the content of the message that is going to be posted. In addition, our study suggests that features derived from the user's identity do not impact model performance, hence suggesting that it is especially the content of a post that triggers abusive replies rather than who the user is.

Raneem Alharthi, Rajwa Alharthi, Aiqi Jiang et al.

Abusive language detection has become an increasingly important task as a means to tackle this type of harmful content in social media. There has been a substantial body of research developing models for determining if a social media post is abusive or not; however, this research has primarily focused on exploiting social media posts individually, overlooking additional context that can be derived from surrounding posts. In this study, we look at conversational exchanges, where a user replies to an earlier post by another user (the parent tweet). We ask: does leveraging context from the parent tweet help determine if a reply post is abusive or not, and what are the features that contribute the most? We study a range of content-based and account-based features derived from the context, and compare this to the more widely studied approach of only looking at the features from the reply tweet. For a more generalizable study, we test four different classification models on a dataset made of conversational exchanges (parent-reply tweet pairs) with replies labeled as abusive or not. Our experiments show that incorporating contextual features leads to substantial improvements compared to the use of features derived from the reply tweet only, confirming the importance of leveraging context. We observe that, among the features under study, it is especially the content-based features (what is being posted) that contribute to the classification performance rather than account-based features (who is posting it). While using content-based features, it is best to combine a range of different features to ensure improved performance over being more selective and using fewer features. Our study provides insights into the development of contextualized abusive language detection models in realistic settings involving conversations.