Soroush Javdan

Soroush Javdan, Pragash Krishnamoorthy, Olga Baysal

The rapid evolution of the telecommunication industry necessitates efficient troubleshooting processes to maintain network reliability, software maintainability, and service quality. Trouble Reports (TRs), which document issues in Ericsson's production system, play a critical role in facilitating the timely resolution of software faults. However, the complexity and volume of TR data, along with the presence of diverse criteria that reflect different aspects of each fault, present challenges for retrieval systems. Building on prior work at Ericsson, which utilized a two-stage workflow, comprising Initial Retrieval (IR) and Re-Ranking (RR) stages, this study investigates different TR observation criteria and their impact on the performance of retrieval models. We propose \textbf{CREST} (\textbf{C}riteria-specific \textbf{R}etrieval via \textbf{E}nsemble of \textbf{S}pecialized \textbf{T}R models), a criterion-driven retrieval approach that leverages specialized models for different TR fields to improve both effectiveness and interpretability, thereby enabling quicker fault resolution and supporting software maintenance. CREST utilizes specialized models trained on specific TR criteria and aggregates their outputs to capture diverse and complementary signals. This approach leads to enhanced retrieval accuracy, better calibration of predicted scores, and improved interpretability by providing relevance scores for each criterion, helping users understand why specific TRs were retrieved. Using a subset of Ericsson's internal TRs, this research demonstrates that criterion-specific models significantly outperform a single model approach across key evaluation metrics. This highlights the importance of all targeted criteria used in this study for optimizing the performance of retrieval systems.

Soroush Javdan, Taha Shangipour ataei, Behrouz Minaei-Bidgoli

Sentiment Analysis is a well-studied field of Natural Language Processing. However, the rapid growth of social media and noisy content within them poses significant challenges in addressing this problem with well-established methods and tools. One of these challenges is code-mixing, which means using different languages to convey thoughts in social media texts. Our group, with the name of IUST(username: TAHA), participated at the SemEval-2020 shared task 9 on Sentiment Analysis for Code-Mixed Social Media Text, and we have attempted to develop a system to predict the sentiment of a given code-mixed tweet. We used different preprocessing techniques and proposed to use different methods that vary from NBSVM to more complicated deep neural network models. Our best performing method obtains an F1 score of 0.751 for the Spanish-English sub-task and 0.706 over the Hindi-English sub-task.

Taha Shangipour Ataei, Kamyar Darvishi, Soroush Javdan et al.

Due to the increased availability of online reviews, sentiment analysis had been witnessed a booming interest from the researchers. Sentiment analysis is a computational treatment of sentiment used to extract and understand the opinions of authors. While many systems were built to predict the sentiment of a document or a sentence, many others provide the necessary detail on various aspects of the entity (i.e. aspect-based sentiment analysis). Most of the available data resources were tailored to English and the other popular European languages. Although Persian is a language with more than 110 million speakers, to the best of our knowledge, there is a lack of public dataset on aspect-based sentiment analysis for Persian. This paper provides a manually annotated Persian dataset, Pars-ABSA, which is verified by 3 native Persian speakers. The dataset consists of 5,114 positive, 3,061 negative and 1,827 neutral data samples from 5,602 unique reviews. Moreover, as a baseline, this paper reports the performance of some state-of-the-art aspect-based sentiment analysis methods with a focus on deep learning, on Pars-ABSA. The obtained results are impressive compared to similar English state-of-the-art.