Mateusz Jacniacki

Mateusz Jacniacki, Maksymilian Bilski

Online group chats are social spaces with implicit behavior patterns that, when broken, are often met with social sanctioning from the group. The ability and willingness of LLM-based agents to recognize and adapt to these norms remains mostly unexplored. We introduce SCENE, a social-interaction benchmark focused on implicit norms and social sanctioning in multi-party chat. SCENE generates plausible non-roleplay scenarios with scripted personas that follow a hidden norm, create opportunities for the subject agent to violate it, and sanction breaches when they occur. We further propose behavioral evaluation metrics for two functional adaptation abilities: responsiveness to negative sanctioning, and adapting norm from peers behavior. We evaluate six frontier and open-weight models on SCENE. Our results show that Claude Opus 4.7 and Gemini 3.1 Pro adapt to implicit norms significantly more than the evaluated open-weight models. SCENE contributes one benchmark in the direction of recent calls for dynamic, interactional evaluation of LLM social capabilities.

Mateusz Jacniacki, Martí Carmona Serrat

Conversational agents built on large language models (LLMs) are becoming increasingly prevalent, yet most systems are designed for one-on-one, turn-based exchanges rather than natural, asynchronous group chats. As AI assistants become widespread throughout digital platforms, from virtual assistants to customer service, developing natural and humanlike interaction patterns seems crucial for maintaining user trust and engagement. We present the Humanlike Multi-user Agent (HUMA), an LLM-based facilitator that participates in multi-party conversations using human-like strategies and timing. HUMA extends prior multi-user chatbot work with an event-driven architecture that handles messages, replies, reactions and introduces realistic response-time simulation. HUMA comprises three components-Router, Action Agent, and Reflection-which together adapt LLMs to group conversation dynamics. We evaluate HUMA in a controlled study with 97 participants in four-person role-play chats, comparing AI and human community managers (CMs). Participants classified CMs as human at near-chance rates in both conditions, indicating they could not reliably distinguish HUMA agents from humans. Subjective experience was comparable across conditions: community-manager effectiveness, social presence, and engagement/satisfaction differed only modestly with small effect sizes. Our results suggest that, in natural group chat settings, an AI facilitator can match human quality while remaining difficult to identify as nonhuman.