Shi Ding

Shi Ding, Sijian Tan

Large language models (LLMs) are increasingly used as collaborative assistants, yet dominant NLP evaluation practices remain centered on aggregate metrics such as accuracy and fluency. These approaches often overlook behaviors that are critical in human-facing settings (e.g., consistency across multiple turns and iterative refinement). In this paper, we examine limitations of current NLP evaluation practices and introduce TCR, a structured framework for evaluating human--AI interaction using educational LLM assistants as an illustrative example. TCR emphasizes dimensions such as transparency, consistency, and refinement. We further present structured evaluation prompts and illustrative interaction examples demonstrating how structured evaluation can complement aggregate metrics and LLM-as-a-judge approaches. Our work highlights the need for more human-centered evaluation practices for interactive LLM systems.

Shi Ding, Brian Magerko

As generative artificial intelligence (AI) continues to transform education, most existing AI evaluations rely primarily on technical performance metrics such as accuracy or task efficiency while overlooking human identity, learner agency, contextual learning processes, and ethical considerations. In this paper, we present TEACH-AI (Trustworthy and Effective AI Classroom Heuristics), a domain-independent, pedagogically grounded, and stakeholder-aligned framework with measurable indicators and a practical toolkit for guiding the design, development, and evaluation of generative AI systems in educational contexts. Built on an extensive literature review and synthesis, the ten-component assessment framework and toolkit checklist provide a foundation for scalable, value-aligned AI evaluation in education. TEACH-AI rethinks "evaluation" through sociotechnical, educational, theoretical, and applied lenses, engaging designers, developers, researchers, and policymakers across AI and education. Our work invites the community to reconsider what constructs "effective" AI in education and to design model evaluation approaches that promote co-creation, inclusivity, and long-term human, social, and educational impact.