Faiz Ali Shah

Faiz Ali Shah, Ahmed Sabir, Rajesh Sharma et al.

Automatic analysis of user reviews to understand user sentiments toward app functionality (i.e. app features) helps align development efforts with user expectations and needs. Recent advances in Large Language Models (LLMs) such as ChatGPT have shown impressive performance on several new tasks without updating the model's parameters i.e. using zero or a few labeled examples, but the capabilities of LLMs are yet unexplored for feature-specific sentiment analysis. The goal of our study is to explore the capabilities of LLMs to perform feature-specific sentiment analysis of user reviews. This study compares the performance of state-of-the-art LLMs, including GPT-4, ChatGPT, and different variants of Llama-2 chat, against previous approaches for extracting app features and associated sentiments in zero-shot, 1-shot, and 5-shot scenarios. The results indicate that GPT-4 outperforms the rule-based SAFE by 17% in f1-score for extracting app features in the zero-shot scenario, with 5-shot further improving it by 6%. However, the fine-tuned RE-BERT exceeds GPT-4 by 6% in f1-score. For predicting positive and neutral sentiments, GPT-4 achieves f1-scores of 76% and 45% in the zero-shot setting, which improve by 7% and 23% in the 5-shot setting, respectively. Our study conducts a thorough evaluation of both proprietary and open-source LLMs to provide an objective assessment of their performance in extracting feature-sentiment pairs.

Maj-Annika Tammisto, Faiz Ali Shah, Daniel Rodriguez et al.

Background: High-level system testing of applications that use data from e-Government services as input requires test data that is real-life-like but where the privacy of personal information is guaranteed. Applications with such strong requirement include information exchange between countries, medicine, banking, etc. This review aims to synthesize the current state-of-the-practice in this domain. Objectives: The objective of this Systematic Review is to identify existing approaches for creating and evolving synthetic test data without using real-life raw data. Methods: We followed well-known methodologies for conducting systematic literature reviews, including the ones from Kitchenham as well as guidelines for analysing the limitations of our review and its threats to validity. Results: A variety of methods and tools exist for creating privacy-preserving test data. Our search found 1,013 publications in IEEE Xplore, ACM Digital Library, and SCOPUS. We extracted data from 75 of those publications and identified 37 approaches that answer our research question partly. A common prerequisite for using these methods and tools is direct access to real-life data for data anonymization or synthetic test data generation. Nine existing synthetic test data generation approaches were identified that were closest to answering our research question. Nevertheless, further work would be needed to add the ability to evolve synthetic test data to the existing approaches. Conclusions: None of the publications really covered our requirements completely, only partially. Synthetic test data evolution is a field that has not received much attention from researchers but needs to be explored in Digital Government Solutions, especially since new legal regulations are being placed in force in many countries.

Faiz Ali Shah, Kairit Sirts, Dietmar Pfahl

Annotation guidelines used to guide the annotation of training and evaluation datasets can have a considerable impact on the quality of machine learning models. In this study, we explore the effects of annotation guidelines on the quality of app feature extraction models. As a main result, we propose several changes to the existing annotation guidelines with a goal of making the extracted app features more useful and informative to the app developers. We test the proposed changes via simulating the application of the new annotation guidelines and then evaluating the performance of the supervised machine learning models trained on datasets annotated with initial and simulated guidelines. While the overall performance of automatic app feature extraction remains the same as compared to the model trained on the dataset with initial annotations, the features extracted by the model trained on the dataset with simulated new annotations are less noisy and more informative to the app developers. Secondly, we are interested in what kind of annotated training data is necessary for training an automatic app feature extraction model. In particular, we explore whether the training set should contain annotated app reviews from those apps/app categories on which the model is subsequently planned to be applied, or is it sufficient to have annotated app reviews from any app available for training, even when these apps are from very different categories compared to the test app. Our experiments show that having annotated training reviews from the test app is not necessary although including them into training set helps to improve recall. Furthermore, we test whether augmenting the training set with annotated product reviews helps to improve the performance of app feature extraction. We find that the models trained on augmented training set lead to improved recall but at the cost of the drop in precision.