Margarita Kotti

A. Augustin, A. Papangelis, M. Kotti et al.

Users of spoken dialogue systems (SDS) expect high quality interactions across a wide range of diverse topics. However, the implementation of SDS capable of responding to every conceivable user utterance in an informative way is a challenging problem. Multi-domain SDS must necessarily identify and deal with out-of-domain (OOD) utterances to generate appropriate responses as users do not always know in advance what domains the SDS can handle. To address this problem, we extend the current state-of-the-art in multi-domain SDS by estimating the topic of OOD utterances using external knowledge representation from Wikipedia. Experimental results on real human-to-human dialogues showed that our approach does not degrade domain prediction performance when compared to the base model. But more significantly, our joint training achieves more accurate predictions of the nearest Wikipedia article by up to about 30% when compared to the benchmarks.

Alexandros Papangelis, Panagiotis Papadakos, Margarita Kotti et al.

In this work we discuss the related challenges and describe an approach towards the fusion of state-of-the-art technologies from the Spoken Dialogue Systems (SDS) and the Semantic Web and Information Retrieval domains. We envision a dialogue system named LD-SDS that will support advanced, expressive, and engaging user requests, over multiple, complex, rich, and open-domain data sources that will leverage the wealth of the available Linked Data. Specifically, we focus on: a) improving the identification, disambiguation and linking of entities occurring in data sources and user input; b) offering advanced query services for exploiting the semantics of the data, with reasoning and exploratory capabilities; and c) expanding the typical information seeking dialogue model (slot filling) to better reflect real-world conversational search scenarios.