Sachin Joshi

Benjamin Sznajder, Chulaka Gunasekara, Guy Lev et al.

Many organizations require their customer-care agents to manually summarize their conversations with customers. These summaries are vital for decision making purposes of the organizations. The perspective of the summary that is required to be created depends on the application of the summaries. With this work, we study the multi-perspective summarization of customer-care conversations between support agents and customers. We observe that there are different heuristics that are associated with summaries of different perspectives, and explore these heuristics to create weak-labeled data for intermediate training of the models before fine-tuning with scarce human annotated summaries. Most importantly, we show that our approach supports models to generate multi-perspective summaries with a very small amount of annotated data. For example, our approach achieves 94\% of the performance (Rouge-2) of a model trained with the original data, by training only with 7\% of the original data.

Dinesh Khandelwal, Gnana Prakash Punnavajhala, GPS Bhargav et al.

Multi-turn tool calling is essential for LLMs to function as autonomous agents, yet synthesizing the training data required for these capabilities remains a fundamental challenge. Existing synthetic data generation pipelines often produce unrealistic dialogues for two reasons: they chain tools that are only superficially compatible rather than aligned with meaningful user tasks, and they generate dialogues in one shot, which often introduces arguments that were neither provided by the user nor produced by prior tool calls. These issues also lead to a severe underrepresentation of multi-step tool interactions. We introduce ToolWeave, a structured framework for synthesizing realistic multi-turn tool-calling dialogues. ToolWeave support realistic multi-step workflows (or tool sequences) by constructing tools with built-in dependencies and filters the workflows based on alignment with user goals. It reduces parameter hallucination by using a fine-grained planning stage that explicitly tracks parameter provenance. As a result, ToolWeave-generated synthetic dialogues contain more multi-step tool interactions (45%) and fewer hallucinations in parameters and tool names. Consequently, LLMs fine-tuned on ToolWeave consistently outperform those fine-tuned on prior datasets across three public benchmarks. Notably, Llama-3.1-70B fine-tuned on ToolWeave achieves 39.75% on BFCL-V3 multi-turn, compared to 23.50% when fine-tuned on SOTA ToolFlow data.

Ibrahim Abdelaziz, Kinjal Basu, Mayank Agarwal et al.

Large language models (LLMs) have recently shown tremendous promise in serving as the backbone to agentic systems, as demonstrated by their performance in multi-faceted, challenging benchmarks like SWE-Bench and Agent-Bench. However, to realize the true potential of LLMs as autonomous agents, they must learn to identify, call, and interact with external tools and application program interfaces (APIs) to complete complex tasks. These tasks together are termed function calling. Endowing LLMs with function calling abilities leads to a myriad of advantages, such as access to current and domain-specific information in databases and knowledge sources, and the ability to outsource tasks that can be reliably performed by tools, e.g., a Python interpreter or calculator. While there has been significant progress in function calling with LLMs, there is still a dearth of open models that perform on par with proprietary LLMs like GPT, Claude, and Gemini. Therefore, in this work, we introduce the GRANITE-20B-FUNCTIONCALLING model under an Apache 2.0 license. The model is trained using a multi-task training approach on seven fundamental tasks encompassed in function calling, those being Nested Function Calling, Function Chaining, Parallel Functions, Function Name Detection, Parameter-Value Pair Detection, Next-Best Function, and Response Generation. We present a comprehensive evaluation on multiple out-of-domain datasets comparing GRANITE-20B-FUNCTIONCALLING to more than 15 other best proprietary and open models. GRANITE-20B-FUNCTIONCALLING provides the best performance among all open models on the Berkeley Function Calling Leaderboard and fourth overall. As a result of the diverse tasks and datasets used for training our model, we show that GRANITE-20B-FUNCTIONCALLING has better generalizability on multiple tasks in seven different evaluation datasets.