Yinhe Zheng

Sahand Sabour, Wen Zhang, Xiyao Xiao et al. · tsinghua

The growing demand for mental health support has highlighted the importance of conversational agents as human supporters worldwide and in China. These agents could increase availability and reduce the relative costs of mental health support. The provided support can be divided into two main types: cognitive and emotional support. Existing work on this topic mainly focuses on constructing agents that adopt Cognitive Behavioral Therapy (CBT) principles. Such agents operate based on pre-defined templates and exercises to provide cognitive support. However, research on emotional support using such agents is limited. In addition, most of the constructed agents operate in English, highlighting the importance of conducting such studies in China. In this study, we analyze the effectiveness of Emohaa in reducing symptoms of mental distress. Emohaa is a conversational agent that provides cognitive support through CBT-based exercises and guided conversations. It also emotionally supports users by enabling them to vent their desired emotional problems. The study included 134 participants, split into three groups: Emohaa (CBT-based), Emohaa (Full), and control. Experimental results demonstrated that compared to the control group, participants who used Emohaa experienced considerably more significant improvements in symptoms of mental distress. We also found that adding the emotional support agent had a complementary effect on such improvements, mainly depression and insomnia. Based on the obtained results and participants' satisfaction with the platform, we concluded that Emohaa is a practical and effective tool for reducing mental distress.

Chujie Zheng, Jinfeng Zhou, Yinhe Zheng et al. · tsinghua

Dialogue contradiction is a critical issue in open-domain dialogue systems. The contextualization nature of conversations makes dialogue contradiction detection rather challenging. In this work, we propose a benchmark for Contradiction Detection in Chinese Conversations, namely CDConv. It contains 12K multi-turn conversations annotated with three typical contradiction categories: Intra-sentence Contradiction, Role Confusion, and History Contradiction. To efficiently construct the CDConv conversations, we devise a series of methods for automatic conversation generation, which simulate common user behaviors that trigger chatbots to make contradictions. We conduct careful manual quality screening of the constructed conversations and show that state-of-the-art Chinese chatbots can be easily goaded into making contradictions. Experiments on CDConv show that properly modeling contextual information is critical for dialogue contradiction detection, but there are still unresolved challenges that require future research.

Yequan Wang, Xuying Meng, Yiyi Liu et al. · tencent-ai, tsinghua

Many studies on dialog emotion analysis focus on utterance-level emotion only. These models hence are not optimized for dialog-level emotion detection, i.e. to predict the emotion category of a dialog as a whole. More importantly, these models cannot benefit from the context provided by the whole dialog. In real-world applications, annotations to dialog could fine-grained, including both utterance-level tags (e.g. speaker type, intent category, and emotion category), and dialog-level tags (e.g. user satisfaction, and emotion curve category). In this paper, we propose a Context-based Hierarchical Attention Capsule~(Chat-Capsule) model, which models both utterance-level and dialog-level emotions and their interrelations. On a dialog dataset collected from customer support of an e-commerce platform, our model is also able to predict user satisfaction and emotion curve category. Emotion curve refers to the change of emotions along the development of a conversation. Experiments show that the proposed Chat-Capsule outperform state-of-the-art baselines on both benchmark dataset and proprietary dataset. Source code will be released upon acceptance.

Yingxiu Zhao, Zhiliang Tian, Huaxiu Yao et al.

Building models of natural language processing (NLP) is challenging in low-resource scenarios where only limited data are available. Optimization-based meta-learning algorithms achieve promising results in low-resource scenarios by adapting a well-generalized model initialization to handle new tasks. Nonetheless, these approaches suffer from the memorization overfitting issue, where the model tends to memorize the meta-training tasks while ignoring support sets when adapting to new tasks. To address this issue, we propose a memory imitation meta-learning (MemIML) method that enhances the model's reliance on support sets for task adaptation. Specifically, we introduce a task-specific memory module to store support set information and construct an imitation module to force query sets to imitate the behaviors of some representative support-set samples stored in the memory. A theoretical analysis is provided to prove the effectiveness of our method, and empirical results also demonstrate that our method outperforms competitive baselines on both text classification and generation tasks.

Yingxiu Zhao, Yinhe Zheng, Zhiliang Tian et al.

Lifelong learning (LL) is vital for advanced task-oriented dialogue (ToD) systems. To address the catastrophic forgetting issue of LL, generative replay methods are widely employed to consolidate past knowledge with generated pseudo samples. However, most existing generative replay methods use only a single task-specific token to control their models. This scheme is usually not strong enough to constrain the generative model due to insufficient information involved. In this paper, we propose a novel method, prompt conditioned VAE for lifelong learning (PCLL), to enhance generative replay by incorporating tasks' statistics. PCLL captures task-specific distributions with a conditional variational autoencoder, conditioned on natural language prompts to guide the pseudo-sample generation. Moreover, it leverages a distillation process to further consolidate past knowledge by alleviating the noise in pseudo samples. Experiments on natural language understanding tasks of ToD systems demonstrate that PCLL significantly outperforms competitive baselines in building LL models.

Yushan Qian, Bo Wang, Ting-En Lin et al.

Empathetic dialogue is a human-like behavior that requires the perception of both affective factors (e.g., emotion status) and cognitive factors (e.g., cause of the emotion). Besides concerning emotion status in early work, the latest approaches study emotion causes in empathetic dialogue. These approaches focus on understanding and duplicating emotion causes in the context to show empathy for the speaker. However, instead of only repeating the contextual causes, the real empathic response often demonstrate a logical and emotion-centered transition from the causes in the context to those in the responses. In this work, we propose an emotion cause transition graph to explicitly model the natural transition of emotion causes between two adjacent turns in empathetic dialogue. With this graph, the concept words of the emotion causes in the next turn can be predicted and used by a specifically designed concept-aware decoder to generate the empathic response. Automatic and human experimental results on the benchmark dataset demonstrate that our method produces more empathetic, coherent, informative, and specific responses than existing models.

Hao Lang, Yinhe Zheng, Jian Sun et al.

Out-of-Domain (OOD) intent detection is important for practical dialog systems. To alleviate the issue of lacking OOD training samples, some works propose synthesizing pseudo OOD samples and directly assigning one-hot OOD labels to these pseudo samples. However, these one-hot labels introduce noises to the training process because some hard pseudo OOD samples may coincide with In-Domain (IND) intents. In this paper, we propose an adaptive soft pseudo labeling (ASoul) method that can estimate soft labels for pseudo OOD samples when training OOD detectors. Semantic connections between pseudo OOD samples and IND intents are captured using an embedding graph. A co-training framework is further introduced to produce resulting soft labels following the smoothness assumption, i.e., close samples are likely to have similar labels. Extensive experiments on three benchmark datasets show that ASoul consistently improves the OOD detection performance and outperforms various competitive baselines.

Yingxiu Zhao, Yinhe Zheng, Bowen Yu et al.

Lifelong learning aims to accumulate knowledge and alleviate catastrophic forgetting when learning tasks sequentially. However, existing lifelong language learning methods only focus on the supervised learning setting. Unlabeled data, which can be easily accessed in real-world scenarios, are underexplored. In this paper, we explore a novel setting, semi-supervised lifelong language learning (SSLL), where a model learns sequentially arriving language tasks with both labeled and unlabeled data. We propose an unlabeled data enhanced lifelong learner to explore SSLL. Specially, we dedicate task-specific modules to alleviate catastrophic forgetting and design two modules to exploit unlabeled data: (1) a virtual supervision enhanced task solver is constructed on a teacher-student framework to mine the underlying knowledge from unlabeled data; and (2) a backward augmented learner is built to encourage knowledge transfer from newly arrived unlabeled data to previous tasks. Experimental results on various language tasks demonstrate our model's effectiveness and superiority over competitive baselines under the new setting SSLL.

Tear Gosling, Alpin Dale, Yinhe Zheng

With the emergence of increasingly powerful large language models, there is a burgeoning interest in leveraging these models for casual conversation and role-play applications. However, existing conversational and role-playing datasets often fail to capture the diverse and nuanced interactions typically exhibited by real-world role-play participants. To address this limitation and contribute to the rapidly growing field, we introduce a partially-synthetic dataset named PIPPA (Personal Interaction Pairs between People and AI). PIPPA is a result of a community-driven crowdsourcing effort involving a group of role-play enthusiasts. The dataset comprises over 1 million utterances that are distributed across 26,000 conversation sessions and provides a rich resource for researchers and AI developers to explore and refine conversational AI systems in the context of role-play scenarios.

Yinhe Zheng

QA models with lifelong learning (LL) abilities are important for practical QA applications, and architecture-based LL methods are reported to be an effective implementation for these models. However, it is non-trivial to extend previous approaches to QA tasks since they either require access to task identities in the testing phase or do not explicitly model samples from unseen tasks. In this paper, we propose Diana: a dynamic architecture-based lifelong QA model that tries to learn a sequence of QA tasks with a prompt enhanced language model. Four types of hierarchically organized prompts are used in Diana to capture QA knowledge from different granularities. Specifically, we dedicate task-level prompts to capture task-specific knowledge to retain high LL performances and maintain instance-level prompts to learn knowledge shared across different input samples to improve the model's generalization performance. Moreover, we dedicate separate prompts to explicitly model unseen tasks and introduce a set of prompt key vectors to facilitate knowledge sharing between tasks. Extensive experiments demonstrate that Diana outperforms state-of-the-art lifelong QA models, especially in handling unseen tasks.

Yinhe Zheng, Guanyi Chen

We have noticed that Marek et al. (2021) try to re-implement our paper Zheng et al. (2020a) in their work "OodGAN: Generative Adversarial Network for Out-of-Domain Data Generation". Our paper proposes a model to generate pseudo OOD samples that are akin to IN-Domain (IND) input utterances. These pseudo OOD samples can be used to improve the OOD detection performance by optimizing an entropy regularization term when building the IND classifier. Marek et al. (2021) report a large gap between their re-implemented results and ours on the CLINC150 dataset (Larson et al., 2019). This paper discusses some key observations that may have led to such a large gap. Most of these observations originate from our experiments because Marek et al. (2021) have not released their codes1. One of the most important observations is that stronger IND classifiers usually exhibit a more robust ability to detect OOD samples. We hope these observations help other researchers, including Marek et al. (2021), to develop better OOD detectors in their applications.

Yi Dai, Hao Lang, Yinhe Zheng et al.

Real-world data often have an open long-tailed distribution, and building a unified QA model supporting various tasks is vital for practical QA applications. However, it is non-trivial to extend previous QA approaches since they either require access to seen tasks of adequate samples or do not explicitly model samples from unseen tasks. In this paper, we define Open Long-Tailed QA (OLTQA) as learning from long-tailed distributed data and optimizing performance over seen and unseen QA tasks. We propose an OLTQA model that encourages knowledge sharing between head, tail and unseen tasks, and explicitly mines knowledge from a large pre-trained language model (LM). Specifically, we organize our model through a pool of fine-grained components and dynamically combine these components for an input to facilitate knowledge sharing. A retrieve-then-rerank frame is further introduced to select in-context examples, which guild the LM to generate text that express knowledge for QA tasks. Moreover, a two-stage training approach is introduced to pre-train the framework by knowledge distillation (KD) from the LM and then jointly train the frame and a QA model through an adaptive mutual KD method. On a large-scale OLTQA dataset we curate from 43 existing QA datasets, our model consistently outperforms the state-of-the-art. We release the code and data at \url{https://github.com/AlibabaResearch/DAMO-ConvAI/tree/main/oltqa}.

Yi Dai, Hao Lang, Yinhe Zheng et al.

Lifelong learning (LL) is an important ability for NLP models to learn new tasks continuously. Architecture-based approaches are reported to be effective implementations for LL models. However, it is non-trivial to extend previous approaches to domain incremental LL scenarios since they either require access to task identities in the testing phase or cannot handle samples from unseen tasks. In this paper, we propose \textbf{Diana}: a \underline{d}ynam\underline{i}c \underline{a}rchitecture-based lifelo\underline{n}g le\underline{a}rning model that tries to learn a sequence of tasks with a prompt-enhanced language model. Four types of hierarchically organized prompts are used in Diana to capture knowledge from different granularities. Specifically, we dedicate task-level prompts to capture task-specific knowledge to retain high LL performances and maintain instance-level prompts to learn knowledge shared across input samples to improve the model's generalization performance. Moreover, we dedicate separate prompts to explicitly model unseen tasks and introduce a set of prompt key vectors to facilitate knowledge sharing between tasks. Extensive experiments demonstrate that Diana outperforms state-of-the-art LL models, especially in handling unseen tasks. We release the code and data at \url{https://github.com/AlibabaResearch/DAMO-ConvAI/tree/main/diana}.

Siyang Liu, Sahand Sabour, Yinhe Zheng et al.

Distinct-$n$ score\cite{Li2016} is a widely used automatic metric for evaluating diversity in language generation tasks. However, we observed that the original approach for calculating distinct scores has evident biases that tend to assign higher penalties to longer sequences. We refine the calculation of distinct scores by scaling the number of distinct tokens based on their expectations. We provide both empirical and theoretical evidence to show that our method effectively removes the biases existing in the original distinct score. Our experiments show that our proposed metric, \textit{Expectation-Adjusted Distinct (EAD)}, correlates better with human judgment in evaluating response diversity. To foster future research, we provide an example implementation at \url{https://github.com/lsy641/Expectation-Adjusted-Distinct}.

Yida Wang, Pei Ke, Yinhe Zheng et al.

The advancements of neural dialogue generation models show promising results on modeling short-text conversations. However, training such models usually needs a large-scale high-quality dialogue corpus, which is hard to access. In this paper, we present a large-scale cleaned Chinese conversation dataset, LCCC, which contains a base version (6.8million dialogues) and a large version (12.0 million dialogues). The quality of our dataset is ensured by a rigorous data cleaning pipeline, which is built based on a set of rules and a classifier that is trained on manually annotated 110K dialogue pairs. We also release pre-training dialogue models which are trained on LCCC-base and LCCC-large respectively. The cleaned dataset and the pre-training models will facilitate the research of short-text conversation modeling. All the models and datasets are available at https://github.com/thu-coai/CDial-GPT.

Minzheng Wang, Run Luo, Yanbo Wang et al.

While Reinforcement Learning with Verifiable Rewards (RLVR) has proven effective for closed-ended tasks, extending it to open-ended social language games via self-play reveals a critical issue: evolution impasse. Due to the vast strategy space, language agents frequently converge to homogenized behaviors, leading to deterministic match outcomes that eliminate the gradient signals necessary for policy evolution. To tackle this issue, we propose Dual-scale Evolutionary Policy Training (DEPT) for social language games. DEPT introduces a time-scaled evolutionary perception mechanism that detects impasse by quantifying dual-scale value baseline divergence alongside match entropy. Upon perceiving the collapse, it then activates asymmetric advantage reshaping to dynamically modulate the optimization landscape for intervention. Thus, our method effectively restores gradient signals and enforces sustained strategic exploration. Extensive experiments on multiple social language games demonstrate that DEPT outperforms strong baselines, avoiding policy degeneration and driving the continuous evolution of social language agents.

Hao Lang, Yinhe Zheng, Binyuan Hui et al.

Out-of-Domain (OOD) intent detection is vital for practical dialogue systems, and it usually requires considering multi-turn dialogue contexts. However, most previous OOD intent detection approaches are limited to single dialogue turns. In this paper, we introduce a context-aware OOD intent detection (Caro) framework to model multi-turn contexts in OOD intent detection tasks. Specifically, we follow the information bottleneck principle to extract robust representations from multi-turn dialogue contexts. Two different views are constructed for each input sample and the superfluous information not related to intent detection is removed using a multi-view information bottleneck loss. Moreover, we also explore utilizing unlabeled data in Caro. A two-stage training process is introduced to mine OOD samples from these unlabeled data, and these OOD samples are used to train the resulting model with a bootstrapping approach. Comprehensive experiments demonstrate that Caro establishes state-of-the-art performances on multi-turn OOD detection tasks by improving the F1-OOD score of over $29\%$ compared to the previous best method.

Hao Lang, Yinhe Zheng, Yixuan Li et al.

Out-of-distribution (OOD) detection is essential for the reliable and safe deployment of machine learning systems in the real world. Great progress has been made over the past years. This paper presents the first review of recent advances in OOD detection with a particular focus on natural language processing approaches. First, we provide a formal definition of OOD detection and discuss several related fields. We then categorize recent algorithms into three classes according to the data they used: (1) OOD data available, (2) OOD data unavailable + in-distribution (ID) label available, and (3) OOD data unavailable + ID label unavailable. Third, we introduce datasets, applications, and metrics. Finally, we summarize existing work and present potential future research topics.

Wanwei He, Yinpei Dai, Yinhe Zheng et al.

Pre-trained models have proved to be powerful in enhancing task-oriented dialog systems. However, current pre-training methods mainly focus on enhancing dialog understanding and generation tasks while neglecting the exploitation of dialog policy. In this paper, we propose GALAXY, a novel pre-trained dialog model that explicitly learns dialog policy from limited labeled dialogs and large-scale unlabeled dialog corpora via semi-supervised learning. Specifically, we introduce a dialog act prediction task for policy optimization during pre-training and employ a consistency regularization term to refine the learned representation with the help of unlabeled dialogs. We also implement a gating mechanism to weigh suitable unlabeled dialog samples. Empirical results show that GALAXY substantially improves the performance of task-oriented dialog systems, and achieves new state-of-the-art results on benchmark datasets: In-Car, MultiWOZ2.0 and MultiWOZ2.1, improving their end-to-end combined scores by 2.5, 5.3 and 5.5 points, respectively. We also show that GALAXY has a stronger few-shot ability than existing models under various low-resource settings.

Rongsheng Zhang, Yinhe Zheng, Xiaoxi Mao et al.

Unsupervised domain adaptation (UDA) with pre-trained language models (PrLM) has achieved promising results since these pre-trained models embed generic knowledge learned from various domains. However, fine-tuning all the parameters of the PrLM on a small domain-specific corpus distort the learned generic knowledge, and it is also expensive to deployment a whole fine-tuned PrLM for each domain. This paper explores an adapter-based fine-tuning approach for unsupervised domain adaptation. Specifically, several trainable adapter modules are inserted in a PrLM, and the embedded generic knowledge is preserved by fixing the parameters of the original PrLM at fine-tuning. A domain-fusion scheme is introduced to train these adapters using a mix-domain corpus to better capture transferable features. Elaborated experiments on two benchmark datasets are carried out, and the results demonstrate that our approach is effective with different tasks, dataset sizes, and domain similarities.

Chen Henry Wu, Yinhe Zheng, Xiaoxi Mao et al.

Grounded dialogue models generate responses that are grounded on certain concepts. Limited by the distribution of grounded dialogue data, models trained on such data face the transferability challenges in terms of the data distribution and the type of grounded concepts. To address the challenges, we propose the grounded minimal editing framework, which minimally edits existing responses to be grounded on the given concept. Focusing on personas, we propose Grounded Minimal Editor (GME), which learns to edit by disentangling and recombining persona-related and persona-agnostic parts of the response. To evaluate persona-grounded minimal editing, we present the PersonaMinEdit dataset, and experimental results show that GME outperforms competitive baselines by a large margin. To evaluate the transferability, we experiment on the test set of BlendedSkillTalk and show that GME can edit dialogue models' responses to largely improve their persona consistency while preserving the use of knowledge and empathy.

Yinhe Zheng, Guanyi Chen, Xin Liu et al.

Incorporating multi-modal contexts in conversation is important for developing more engaging dialogue systems. In this work, we explore this direction by introducing MMChat: a large-scale Chinese multi-modal dialogue corpus (32.4M raw dialogues and 120.84K filtered dialogues). Unlike previous corpora that are crowd-sourced or collected from fictitious movies, MMChat contains image-grounded dialogues collected from real conversations on social media, in which the sparsity issue is observed. Specifically, image-initiated dialogues in common communications may deviate to some non-image-grounded topics as the conversation proceeds. To better investigate this issue, we manually annotate 100K dialogues from MMChat and further filter the corpus accordingly, which yields MMChat-hf. We develop a benchmark model to address the sparsity issue in dialogue generation tasks by adapting the attention routing mechanism on image features. Experiments demonstrate the usefulness of incorporating image features and the effectiveness of handling the sparsity of image features.

Hao Zhou, Pei Ke, Zheng Zhang et al.

Although pre-trained language models have remarkably enhanced the generation ability of dialogue systems, open-domain Chinese dialogue systems are still limited by the dialogue data and the model size compared with English ones. In this paper, we propose EVA, a Chinese dialogue system that contains the largest Chinese pre-trained dialogue model with 2.8B parameters. To build this model, we collect the largest Chinese dialogue dataset named WDC-Dialogue from various public social media. This dataset contains 1.4B context-response pairs and is used as the pre-training corpus of EVA. Extensive experiments on automatic and human evaluation show that EVA outperforms other Chinese pre-trained dialogue models especially in the multi-turn interaction of human-bot conversations.

Yinhe Zheng, Yida Wang, Pei Ke et al.

This paper propose to combine pretrained language models with the modular dialogue paradigm for open-domain dialogue modeling. Our method, semantic-enhanced finetuning, instantiates conversation understanding, planning, and response generation as a language model finetuning task. At inference, we disentangle semantic and token variations by specifying sampling methods and constraints for each module separately. For training and evaluation, we present X-Weibo, a Chinese multi-turn open-domain dialogue dataset with automatic annotation for emotions, DAs, and topical words. Experiments show that semantic-enhanced finetuning outperforms strong baselines on non-semantic and semantic metrics, improves the human-evaluated relevance, coherence, and informativeness, and exhibits considerable controllability over semantic variables.

Yida Wang, Yinhe Zheng, Yong Jiang et al.

Neural dialogue generation models trained with the one-hot target distribution suffer from the over-confidence issue, which leads to poor generation diversity as widely reported in the literature. Although existing approaches such as label smoothing can alleviate this issue, they fail to adapt to diverse dialog contexts. In this paper, we propose an Adaptive Label Smoothing (AdaLabel) approach that can adaptively estimate a target label distribution at each time step for different contexts. The maximum probability in the predicted distribution is used to modify the soft target distribution produced by a novel light-weight bi-directional decoder module. The resulting target distribution is aware of both previous and future contexts and is adjusted to avoid over-training the dialogue model. Our model can be trained in an end-to-end manner. Extensive experiments on two benchmark datasets show that our approach outperforms various competitive baselines in producing diverse responses.

Guanyi Chen, Yinhe Zheng, Yupei Du

Personalised response generation enables generating human-like responses by means of assigning the generator a social identity. However, pragmatics theory suggests that human beings adjust the way of speaking based on not only who they are but also whom they are talking to. In other words, when modelling personalised dialogues, it might be favourable if we also take the listener's social identity into consideration. To validate this idea, we use gender as a typical example of a social variable to investigate how the listener's identity influences the language used in Chinese dialogues on social media. Also, we build personalised generators. The experiment results demonstrate that the listener's identity indeed matters in the language use of responses and that the response generator can capture such differences in language use. More interestingly, by additionally modelling the listener's identity, the personalised response generator performs better in its own identity.

Yinhe Zheng, Zikai Chen, Rongsheng Zhang et al.

Generating stylized responses is essential to build intelligent and engaging dialogue systems. However, this task is far from well-explored due to the difficulties of rendering a particular style in coherent responses, especially when the target style is embedded only in unpaired texts that cannot be directly used to train the dialogue model. This paper proposes a stylized dialogue generation method that can capture stylistic features embedded in unpaired texts. Specifically, our method can produce dialogue responses that are both coherent to the given context and conform to the target style. In this study, an inverse dialogue model is first introduced to predict possible posts for the input responses, and then this inverse model is used to generate stylized pseudo dialogue pairs based on these stylized unpaired texts. Further, these pseudo pairs are employed to train the stylized dialogue model with a joint training process, and a style routing approach is proposed to intensify stylistic features in the decoder. Automatic and manual evaluations on two datasets demonstrate that our method outperforms competitive baselines in producing coherent and style-intensive dialogue responses.

Rongsheng Zhang, Yinhe Zheng, Jianzhi Shao et al.

Recent advances in open-domain dialogue systems rely on the success of neural models that are trained on large-scale data. However, collecting large-scale dialogue data is usually time-consuming and labor-intensive. To address this data dilemma, we propose a novel data augmentation method for training open-domain dialogue models by utilizing unpaired data. Specifically, a data-level distillation process is first proposed to construct augmented dialogues where both post and response are retrieved from the unpaired data. A ranking module is employed to filter out low-quality dialogues. Further, a model-level distillation process is employed to distill a teacher model trained on high-quality paired data to augmented dialogue pairs, thereby preventing dialogue models from being affected by the noise in the augmented data. Automatic and manual evaluation indicates that our method can produce high-quality dialogue pairs with diverse contents, and the proposed data-level and model-level dialogue distillation can improve the performance of competitive baselines.

Yinhe Zheng, Rongsheng Zhang, Xiaoxi Mao et al.

Endowing dialogue systems with personas is essential to deliver more human-like conversations. However, this problem is still far from well explored due to the difficulties of both embodying personalities in natural languages and the persona sparsity issue observed in most dialogue corpora. This paper proposes a pre-training based personalized dialogue model that can generate coherent responses using persona-sparse dialogue data. In this method, a pre-trained language model is used to initialize an encoder and decoder, and personal attribute embeddings are devised to model richer dialogue contexts by encoding speakers' personas together with dialogue histories. Further, to incorporate the target persona in the decoding process and to balance its contribution, an attention routing structure is devised in the decoder to merge features extracted from the target persona and dialogue contexts using dynamically predicted weights. Our model can utilize persona-sparse dialogues in a unified manner during the training process, and can also control the amount of persona-related features to exhibit during the inference process. Both automatic and manual evaluation demonstrates that the proposed model outperforms state-of-the-art methods for generating more coherent and persona consistent responses with persona-sparse data.

Yinhe Zheng, Guanyi Chen, Minlie Huang

Natural Language Understanding (NLU) is a vital component of dialogue systems, and its ability to detect Out-of-Domain (OOD) inputs is critical in practical applications, since the acceptance of the OOD input that is unsupported by the current system may lead to catastrophic failure. However, most existing OOD detection methods rely heavily on manually labeled OOD samples and cannot take full advantage of unlabeled data. This limits the feasibility of these models in practical applications. In this paper, we propose a novel model to generate high-quality pseudo OOD samples that are akin to IN-Domain (IND) input utterances, and thereby improves the performance of OOD detection. To this end, an autoencoder is trained to map an input utterance into a latent code. and the codes of IND and OOD samples are trained to be indistinguishable by utilizing a generative adversarial network. To provide more supervision signals, an auxiliary classifier is introduced to regularize the generated OOD samples to have indistinguishable intent labels. Experiments show that these pseudo OOD samples generated by our model can be used to effectively improve OOD detection in NLU. Besides, we also demonstrate that the effectiveness of these pseudo OOD data can be further improved by efficiently utilizing unlabeled data.

Yinhe Zheng, Guanyi Chen, Minlie Huang et al.

Endowing a dialogue system with particular personality traits is essential to deliver more human-like conversations. However, due to the challenge of embodying personality via language expression and the lack of large-scale persona-labeled dialogue data, this research problem is still far from well-studied. In this paper, we investigate the problem of incorporating explicit personality traits in dialogue generation to deliver personalized dialogues. To this end, firstly, we construct PersonalDialog, a large-scale multi-turn dialogue dataset containing various traits from a large number of speakers. The dataset consists of 20.83M sessions and 56.25M utterances from 8.47M speakers. Each utterance is associated with a speaker who is marked with traits like Age, Gender, Location, Interest Tags, etc. Several anonymization schemes are designed to protect the privacy of each speaker. This large-scale dataset will facilitate not only the study of personalized dialogue generation, but also other researches on sociolinguistics or social science. Secondly, to study how personality traits can be captured and addressed in dialogue generation, we propose persona-aware dialogue generation models within the sequence to sequence learning framework. Explicit personality traits (structured by key-value pairs) are embedded using a trait fusion module. During the decoding process, two techniques, namely persona-aware attention and persona-aware bias, are devised to capture and address trait-related information. Experiments demonstrate that our model is able to address proper traits in different contexts. Case studies also show interesting results for this challenging research problem.