Hyundong Cho

Shuai Liu, Hyundong J. Cho, Marjorie Freedman et al. · cmu

Endowing chatbots with a consistent persona is essential to an engaging conversation, yet it remains an unresolved challenge. In this work, we propose a new retrieval-enhanced approach for personalized response generation. Specifically, we design a hierarchical transformer retriever trained on dialogue domain data to perform personalized retrieval and a context-aware prefix encoder that fuses the retrieved information to the decoder more effectively. Extensive experiments on a real-world dataset demonstrate the effectiveness of our model at generating more fluent and personalized responses. We quantitatively evaluate our model's performance under a suite of human and automatic metrics and find it to be superior compared to state-of-the-art baselines on English Reddit conversations.

Hyundong Cho, Karishma Sharma, Nicolaas Jedema et al. · amazon-science

Language models are aligned to the collective voice of many, resulting in generic outputs that do not align with specific users' styles. In this work, we present Trial-Error-Explain In-Context Learning (TICL), a tuning-free method that personalizes language models for text generation tasks with fewer than 10 examples per user. TICL iteratively expands an in-context learning prompt via a trial-error-explain process, adding model-generated negative samples and explanations that provide fine-grained guidance towards a specific user's style. TICL achieves favorable win rates on pairwise comparisons with LLM-as-a-judge up to 91.5% against the previous state-of-the-art and outperforms competitive tuning-free baselines for personalized alignment tasks of writing emails, essays and news articles. Both lexical and qualitative analyses show that the negative samples and explanations enable language models to learn stylistic context more effectively and overcome the bias towards structural and formal phrases observed in their zero-shot outputs. By front-loading inference compute to create a user-specific in-context learning prompt that does not require extra generation steps at test time, TICL presents a novel yet simple approach for personalized alignment.

Hyundong Cho, Jonathan May

Effective dialogue involves grounding, the process of establishing mutual knowledge that is essential for communication between people. Modern dialogue systems are not explicitly trained to build common ground, and therefore overlook this important aspect of communication. Improvisational theater (improv) intrinsically contains a high proportion of dialogue focused on building common ground, and makes use of the yes-and principle, a strong grounding speech act, to establish coherence and an actionable objective reality. We collect a corpus of more than 26,000 yes-and turns, transcribing them from improv dialogues and extracting them from larger, but more sparsely populated movie script dialogue corpora, via a bootstrapped classifier. We fine-tune chit-chat dialogue systems with our corpus to encourage more grounded, relevant conversation and confirm these findings with human evaluations.