Harrison Lee

Raghav Gupta, Harrison Lee, Jeffrey Zhao et al. · deepmind

Building universal dialogue systems that operate across multiple domains/APIs and generalize to new ones with minimal overhead is a critical challenge. Recent works have leveraged natural language descriptions of schema elements to enable such systems; however, descriptions only indirectly convey schema semantics. In this work, we propose Show, Don't Tell, which prompts seq2seq models with a labeled example dialogue to show the semantics of schema elements rather than tell the model through descriptions. While requiring similar effort from service developers as generating descriptions, we show that using short examples as schema representations with large language models results in state-of-the-art performance on two popular dialogue state tracking benchmarks designed to measure zero-shot generalization - the Schema-Guided Dialogue dataset and the MultiWOZ leave-one-out benchmark.

Jeffrey Zhao, Yuan Cao, Raghav Gupta et al. · deepmind

We propose AnyTOD, an end-to-end, zero-shot task-oriented dialog (TOD) system capable of handling unseen tasks without task-specific training. We view TOD as a program executed by a language model (LM), where program logic and ontology is provided by a designer as a schema. To enable generalization to unseen schemas and programs without prior training, AnyTOD adopts a neuro-symbolic approach. A neural LM keeps track of events occurring during a conversation and a symbolic program implementing the dialog policy is executed to recommend next actions AnyTOD should take. This approach drastically reduces data annotation and model training requirements, addressing the enduring challenge of rapidly adapting a TOD system to unseen tasks and domains. We demonstrate state-of-the-art results on STAR, ABCD and SGD benchmarks. We also demonstrate strong zero-shot transfer ability in low-resource settings, such as zero-shot on MultiWOZ. In addition, we release STARv2, an updated version of the STAR dataset with richer annotations, for benchmarking zero-shot end-to-end TOD models.

Jiaxing Wu, Lin Ning, Luyang Liu et al.

LLM-powered personalization agent systems employ Large Language Models (LLMs) to predict users' behavior from their past activities. However, their effectiveness often hinges on the ability to effectively leverage extensive, long user historical data due to its inherent noise and length of such data. Existing pretrained LLMs may generate summaries that are concise but lack the necessary context for downstream tasks, hindering their utility in personalization systems. To address these challenges, we introduce Reinforcement Learning from Prediction Feedback (RLPF). RLPF fine-tunes LLMs to generate concise, human-readable user summaries that are optimized for downstream task performance. By maximizing the usefulness of the generated summaries, RLPF effectively distills extensive user history data while preserving essential information for downstream tasks. Our empirical evaluation demonstrates significant improvements in both extrinsic downstream task utility and intrinsic summary quality, surpassing baseline methods by up to 22% on downstream task performance and achieving an up to 84.59% win rate on Factuality, Abstractiveness, and Readability. RLPF also achieves a remarkable 74% reduction in context length while improving performance on 16 out of 19 unseen tasks and/or datasets, showcasing its generalizability. This approach offers a promising solution for enhancing LLM personalization by effectively transforming long, noisy user histories into informative and human-readable representations.

Harrison Lee, Samrat Phatale, Hassan Mansoor et al.

Reinforcement learning from human feedback (RLHF) has proven effective in aligning large language models (LLMs) with human preferences, but gathering high-quality preference labels is expensive. RL from AI Feedback (RLAIF), introduced in Bai et al., offers a promising alternative that trains the reward model (RM) on preferences generated by an off-the-shelf LLM. Across the tasks of summarization, helpful dialogue generation, and harmless dialogue generation, we show that RLAIF achieves comparable performance to RLHF. Furthermore, we take a step towards "self-improvement" by demonstrating that RLAIF can outperform a supervised fine-tuned baseline even when the AI labeler is the same size as the policy, or even the exact same checkpoint as the initial policy. Finally, we introduce direct-RLAIF (d-RLAIF) - a technique that circumvents RM training by obtaining rewards directly from an off-the-shelf LLM during RL, which achieves superior performance to canonical RLAIF. Our results suggest that RLAIF can achieve performance on-par with using human feedback, offering a potential solution to the scalability limitations of RLHF.

Raghav Gupta, Renat Aksitov, Samrat Phatale et al.

Conversational recommendation systems (CRS) aim to recommend suitable items to users through natural language conversation. However, most CRS approaches do not effectively utilize the signal provided by these conversations. They rely heavily on explicit external knowledge e.g., knowledge graphs to augment the models' understanding of the items and attributes, which is quite hard to scale. To alleviate this, we propose an alternative information retrieval (IR)-styled approach to the CRS item recommendation task, where we represent conversations as queries and items as documents to be retrieved. We expand the document representation used for retrieval with conversations from the training set. With a simple BM25-based retriever, we show that our task formulation compares favorably with much more complex baselines using complex external knowledge on a popular CRS benchmark. We demonstrate further improvements using user-centric modeling and data augmentation to counter the cold start problem for CRSs.

Jeffrey Zhao, Raghav Gupta, Yuan Cao et al.

Task-oriented dialogue (TOD) systems are required to identify key information from conversations for the completion of given tasks. Such information is conventionally specified in terms of intents and slots contained in task-specific ontology or schemata. Since these schemata are designed by system developers, the naming convention for slots and intents is not uniform across tasks, and may not convey their semantics effectively. This can lead to models memorizing arbitrary patterns in data, resulting in suboptimal performance and generalization. In this paper, we propose that schemata should be modified by replacing names or notations entirely with natural language descriptions. We show that a language description-driven system exhibits better understanding of task specifications, higher performance on state tracking, improved data efficiency, and effective zero-shot transfer to unseen tasks. Following this paradigm, we present a simple yet effective Description-Driven Dialog State Tracking (D3ST) model, which relies purely on schema descriptions and an "index-picking" mechanism. We demonstrate the superiority in quality, data efficiency and robustness of our approach as measured on the MultiWOZ (Budzianowski et al.,2018), SGD (Rastogi et al., 2020), and the recent SGD-X (Lee et al., 2021) benchmarks.

Harrison Lee, Raghav Gupta, Abhinav Rastogi et al.

Zero/few-shot transfer to unseen services is a critical challenge in task-oriented dialogue research. The Schema-Guided Dialogue (SGD) dataset introduced a paradigm for enabling models to support any service in zero-shot through schemas, which describe service APIs to models in natural language. We explore the robustness of dialogue systems to linguistic variations in schemas by designing SGD-X - a benchmark extending SGD with semantically similar yet stylistically diverse variants for every schema. We observe that two top state tracking models fail to generalize well across schema variants, measured by joint goal accuracy and a novel metric for measuring schema sensitivity. Additionally, we present a simple model-agnostic data augmentation method to improve schema robustness.