Anurag Gupta

Manish Shetty, Chetan Bansal, Sai Pramod Upadhyayula et al. · berkeley

Incident management is a key aspect of operating large-scale cloud services. To aid with faster and efficient resolution of incidents, engineering teams document frequent troubleshooting steps in the form of Troubleshooting Guides (TSGs), to be used by on-call engineers (OCEs). However, TSGs are siloed, unstructured, and often incomplete, requiring developers to manually understand and execute necessary steps. This results in a plethora of issues such as on-call fatigue, reduced productivity, and human errors. In this work, we conduct a large-scale empirical study of over 4K+ TSGs mapped to 1000s of incidents and find that TSGs are widely used and help significantly reduce mitigation efforts. We then analyze feedback on TSGs provided by 400+ OCEs and propose a taxonomy of issues that highlights significant gaps in TSG quality. To alleviate these gaps, we investigate the automation of TSGs and propose AutoTSG -- a novel framework for automation of TSGs to executable workflows by combining machine learning and program synthesis. Our evaluation of AutoTSG on 50 TSGs shows the effectiveness in both identifying TSG statements (accuracy 0.89) and parsing them for execution (precision 0.94 and recall 0.91). Lastly, we survey ten Microsoft engineers and show the importance of TSG automation and the usefulness of AutoTSG.

Carole-Jean Wu, Ramya Raghavendra, Udit Gupta et al.

This paper explores the environmental impact of the super-linear growth trends for AI from a holistic perspective, spanning Data, Algorithms, and System Hardware. We characterize the carbon footprint of AI computing by examining the model development cycle across industry-scale machine learning use cases and, at the same time, considering the life cycle of system hardware. Taking a step further, we capture the operational and manufacturing carbon footprint of AI computing and present an end-to-end analysis for what and how hardware-software design and at-scale optimization can help reduce the overall carbon footprint of AI. Based on the industry experience and lessons learned, we share the key challenges and chart out important development directions across the many dimensions of AI. We hope the key messages and insights presented in this paper can inspire the community to advance the field of AI in an environmentally-responsible manner.

Feng Mao, Edgar Blanco, Mingang Fu et al.

Bin Packing problems have been widely studied because of their broad applications in different domains. Known as a set of NP-hard problems, they have different vari- ations and many heuristics have been proposed for obtaining approximate solutions. Specifically, for the 1D variable sized bin packing problem, the two key sets of optimization heuristics are the bin assignment and the bin allocation. Usually the performance of a single static optimization heuristic can not beat that of a dynamic one which is tailored for each bin packing instance. Building such an adaptive system requires modeling the relationship between bin features and packing perform profiles. The primary drawbacks of traditional AI machine learnings for this task are the natural limitations of feature engineering, such as the curse of dimensionality and feature selection quality. We introduce a deep learning approach to overcome the drawbacks by applying a large training data set, auto feature selection and fast, accurate labeling. We show in this paper how to build such a system by both theoretical formulation and engineering practices. Our prediction system achieves up to 89% training accuracy and 72% validation accuracy to select the best heuristic that can generate a better quality bin packing solution.